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Collections Customer Jobs in Iowa (NOW HIRING)

MCI Careers

On-Demand Bilingual Data Breach Agent

Iowa, IA · Remote

$17 - $22/hr

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and ...

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Collections Customer information

What does a collections customer do?

A Collections Customer, often known as a Collections Representative or Collections Agent, is responsible for contacting individuals or businesses to collect payments on overdue accounts. Their main duties include negotiating payment plans, resolving billing issues, and maintaining accurate records of communications and payments. They act as a liaison between the company and customers to ensure debts are paid while maintaining positive customer relations. Effective communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a collections customer?

To excel as a Collections Customer Service Representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important for daily tasks. Patience, resilience, and effective communication set top performers apart in managing challenging conversations. These skills help ensure successful debt recovery while maintaining positive customer relationships and compliance with legal standards.

What are common challenges faced by collections customers, and how can they be managed?

Collections Customer Service Representatives often encounter challenges such as handling difficult conversations with customers who may be experiencing financial hardship, balancing empathy with the need to meet collection targets, and managing high call volumes. Effective communication skills, staying calm under pressure, and following established protocols can help manage these situations. Additionally, many organizations offer training and support to help representatives navigate complex scenarios and provide positive outcomes for both the customer and the company.

What is the difference between Collections Customer vs Collections Specialist?

AspectCollections CustomerCollections Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; debt collection training or certification often preferred
Work EnvironmentCustomer service settings, call centersCollections departments, call centers, financial institutions
Employer & Industry UsageRetail, healthcare, utility companiesFinancial services, banking, credit companies
Search & Comparison IntentUnderstanding customer roles in collectionsSeeking specialized collection roles or skills

Collections Customer primarily focuses on assisting customers with their accounts and payments, often in a customer service capacity. Collections Specialist, on the other hand, involves actively pursuing overdue payments and managing debt recovery processes. While both roles work within collections departments, the Collections Specialist role requires more targeted debt collection skills and experience. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is working in collections a good job?

Working as a collections customer involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be challenging due to potential customer conflicts and stress but offers opportunities for commission-based pay and career advancement in finance or customer service fields.

What is a collections customer service job description?

A collections customer service job involves contacting customers to recover overdue payments, explaining billing issues, and negotiating payment arrangements. The role requires strong communication skills, familiarity with collection software, and adherence to legal and company policies. It often involves working in a fast-paced environment with targets for debt recovery.
Collections Customer jobs near you
Infographic showing various Collections Customer job openings in Iowa as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

Bilingual Collections Specialist

West Des Moines, IA

Globe Acceptance
Finance and Insurance • 1 - 10 employees
Learn more about Globe Acceptanceexternal

$16.75 - $21.50/hr

Full-time

PTO

Re-posted 20 days ago

Job description

Bilingual Collections Specialist

SIGN ON BONUS AVAILABLE!

Globe Acceptance, Inc., a Bernau Capital Partners company, is a dynamic and growing organization.  We specialize in purchasing and servicing sub-prime automobile installment sales contracts.  Our organization is looking for a Bilingual Collection Specialist who is motivated to make a positive impact to achieve our company’s goals.

The Collections Specialist will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue.  The ideal candidate is looking to become part of a hard-working team that is driven and embraces challenges.  We offer competitive compensation and possible career advancement opportunities.

Key Responsibilities:

  • Perform collection calls and/or correspondence in a fast-paced goal-oriented collections department.
  • Provide customer service regarding collection issues, process customer payments, and resolve client discrepancies and short payments.
  • Accountable for monitoring, maintaining, and reducing delinquency for assigned accounts.
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
  • Provide excellent and considerate customer service to clients.

Required Skills:

  • Must be Bilingual - Spanish/English.
  • Excellent customer service.
  • Strong attention to detail and goal oriented.
  • Excellent written and verbal communication.
  • Ability to prioritize and manage multiple responsibilities.
  • Accounts Receivable knowledge/experience a plus.

Compensation and Benefits:

  • Competitive compensation including base plus incentive.
  • Offer complete benefits package.
  • Paid time off including vacation and holidays.
  • Ongoing training and development.

Globe Acceptance is an Equal Opportunity Employer