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Collections Customer Jobs in Nevada (NOW HIRING)

The French Agency

Accounts Receivable

Reno, NV · On-site

$20.25 - $26.75/hr

... collections, inventory, and sales reporting. § Responsible in data entry and shipments reporting RESPONSIBILITIES AND TASKS (NON-EXHAUSTIVE): § Daily Shipping Log § Customer Billing (Shipment ...

Juniper Services

Collections & Billing Specialist

Sparks, NV · On-site

$18.75 - $25.50/hr

Reconcile customer accounts and resolve billing discrepancies or disputes promptly. * Collaborate ... Generate regular reports on billing, collections, and aging accounts for management review ...

Raymond West

Collections Specialist

Reno, NV · On-site

$22 - $25/hr

As a Collections Specialist, you will establish professional working relationships with customers ... You will notify or locate customers with delinquent accounts and take the necessary steps to ...

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Collections Customer information

What does a collections customer do?

A Collections Customer, often known as a Collections Representative or Collections Agent, is responsible for contacting individuals or businesses to collect payments on overdue accounts. Their main duties include negotiating payment plans, resolving billing issues, and maintaining accurate records of communications and payments. They act as a liaison between the company and customers to ensure debts are paid while maintaining positive customer relations. Effective communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a collections customer?

To excel as a Collections Customer Service Representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important for daily tasks. Patience, resilience, and effective communication set top performers apart in managing challenging conversations. These skills help ensure successful debt recovery while maintaining positive customer relationships and compliance with legal standards.

What are common challenges faced by collections customers, and how can they be managed?

Collections Customer Service Representatives often encounter challenges such as handling difficult conversations with customers who may be experiencing financial hardship, balancing empathy with the need to meet collection targets, and managing high call volumes. Effective communication skills, staying calm under pressure, and following established protocols can help manage these situations. Additionally, many organizations offer training and support to help representatives navigate complex scenarios and provide positive outcomes for both the customer and the company.

What is the difference between Collections Customer vs Collections Specialist?

AspectCollections CustomerCollections Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; debt collection training or certification often preferred
Work EnvironmentCustomer service settings, call centersCollections departments, call centers, financial institutions
Employer & Industry UsageRetail, healthcare, utility companiesFinancial services, banking, credit companies
Search & Comparison IntentUnderstanding customer roles in collectionsSeeking specialized collection roles or skills

Collections Customer primarily focuses on assisting customers with their accounts and payments, often in a customer service capacity. Collections Specialist, on the other hand, involves actively pursuing overdue payments and managing debt recovery processes. While both roles work within collections departments, the Collections Specialist role requires more targeted debt collection skills and experience. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is working in collections a good job?

Working as a collections customer involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be challenging due to potential customer conflicts and stress but offers opportunities for commission-based pay and career advancement in finance or customer service fields.

What is a collections customer service job description?

A collections customer service job involves contacting customers to recover overdue payments, explaining billing issues, and negotiating payment arrangements. The role requires strong communication skills, familiarity with collection software, and adherence to legal and company policies. It often involves working in a fast-paced environment with targets for debt recovery.

What cities in Nevada are hiring for Collections Customer jobs?

Cities in Nevada with the most Collections Customer job openings:

Collections Customer jobs near you
Infographic showing various Collections Customer job openings in Nevada as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Service Representative / Office staff

Las Vegas, NV • On-site

CAMPING COMPANIES INC
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about CAMPING COMPANIES INCexternal

$15.25 - $20.75/hr

Full-time

Re-posted 7 days ago

Job description

Duties will be performed in the Repossession and/or Auto Lending Industries – including Skip Tracing, Account Management, Collections, & Customer Support. Employees should have a high level of knowledge regarding all areas of investigation, collateral recovery, and customer service. Employees are expected to provide the highest level of customer service to our clients, have a passion for the business, and be willing to go the extra mile for our clients!

- Must be at least 20 years old.

- You should have experience utilizing Re-Pros software and/or other repossessions software management products.

- Have experience in customer service, skip-tracing services, investigations or account services. With knowledge of the repossession process and the complexities involve in it.

- Be proficient in computer software applications such as Internet Explorer, Groupwise, and Microsoft Word and Excel.

- Have the ability to multi-task and deal with accounts appropriately in a high-stress environment - including updating, receiving, assigning, organizing, & follow up.

- Be team & task oriented and skilled at time management.

- Understand and be able to follow the laws and regulations that govern the asset recovery profession.

- Be able to answer calls from clients and provide appropriate, professional, accurate and timely information.

- Communicate professionally with clients to assist in the development of client relationships and new client development.

- Be willing to work whatever hours needed when necessary.

- Be willing to take and pass the Certified Asset Recovery Specialist (CARS) exam.

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