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Collections Customer Jobs in Nevada (NOW HIRING)

Sunbit

Bilingual Collections Associate I

Las Vegas, NV · On-site

$22/hr

These values shape how we build, how we support customers and merchants, and how we work with each ... The team at Sunbit is looking for a self-motivated and ambitious Bilingual Collections Associate ...

Sunbit

Bilingual Collections Associate I

Las Vegas, NV · On-site

$22/hr

These values shape how we build, how we support customers and merchants, and how we work with each ... The team at Sunbit is looking for a self-motivated and ambitious Bilingual Collections Associate ...

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All JobsCollections Customer JobsCollections Customer Jobs in Nevada

Collections Customer information

What does a collections customer do?

A Collections Customer, often known as a Collections Representative or Collections Agent, is responsible for contacting individuals or businesses to collect payments on overdue accounts. Their main duties include negotiating payment plans, resolving billing issues, and maintaining accurate records of communications and payments. They act as a liaison between the company and customers to ensure debts are paid while maintaining positive customer relations. Effective communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a collections customer?

To excel as a Collections Customer Service Representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important for daily tasks. Patience, resilience, and effective communication set top performers apart in managing challenging conversations. These skills help ensure successful debt recovery while maintaining positive customer relationships and compliance with legal standards.

What are common challenges faced by collections customers, and how can they be managed?

Collections Customer Service Representatives often encounter challenges such as handling difficult conversations with customers who may be experiencing financial hardship, balancing empathy with the need to meet collection targets, and managing high call volumes. Effective communication skills, staying calm under pressure, and following established protocols can help manage these situations. Additionally, many organizations offer training and support to help representatives navigate complex scenarios and provide positive outcomes for both the customer and the company.

What is the difference between Collections Customer vs Collections Specialist?

AspectCollections CustomerCollections Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; debt collection training or certification often preferred
Work EnvironmentCustomer service settings, call centersCollections departments, call centers, financial institutions
Employer & Industry UsageRetail, healthcare, utility companiesFinancial services, banking, credit companies
Search & Comparison IntentUnderstanding customer roles in collectionsSeeking specialized collection roles or skills

Collections Customer primarily focuses on assisting customers with their accounts and payments, often in a customer service capacity. Collections Specialist, on the other hand, involves actively pursuing overdue payments and managing debt recovery processes. While both roles work within collections departments, the Collections Specialist role requires more targeted debt collection skills and experience. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is working in collections a good job?

Working as a collections customer involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be challenging due to potential customer conflicts and stress but offers opportunities for commission-based pay and career advancement in finance or customer service fields.

What is a collections customer service job description?

A collections customer service job involves contacting customers to recover overdue payments, explaining billing issues, and negotiating payment arrangements. The role requires strong communication skills, familiarity with collection software, and adherence to legal and company policies. It often involves working in a fast-paced environment with targets for debt recovery.

What cities in Nevada are hiring for Collections Customer jobs?

Cities in Nevada with the most Collections Customer job openings:

Collections Customer jobs near you
Infographic showing various Collections Customer job openings in Nevada as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Internal - Collections Representative I - S1

Las Vegas, NV • On-site

Credit One Bank
Finance and Insurance • 501 - 1,000 employees
Learn more about Credit One Bankexternal

$16.50 - $21.25/hr

Full-time

Re-posted 11 days ago

Job description

Position Summary

The collections representative performs activities involving the collection of accounts that are delinquent and/or over the credit limit. This role will analyze account status and determine appropriate actions while following company policies and all applicable laws.

Summary of Essential Job Functions
  • Assertively communicate the importance of resolving delinquency
  • Flexibility to work a wide variety of account types (e.g., NSF, Negative Day, and ANI).
  • Use experience and product knowledge to effectively overcome objections and resolve outstanding issues in a professional and controlled manner
  • Review and analyze the situation of each customer and recommend payment plans following company guidelines
  • Communicate the importance of maintaining credit and resolving delinquency
  • Adhere to all Fair Debt Collections Practices Act (FDCPA) guidelines
  • Perform other duties as assigned
Position Requirements
  • High school diploma or equivalent required
  • 6-18 months collections experience preferred
  • Significant focus on team as well as individual achievement
  • Ability to establish and maintain a diplomatic approach to collections
  • Knowledge and proper presentation of all methods of payment to cure the account while promoting card utility
  • Demonstrated skill in negotiating and conflict resolution
  • Excellent verbal and written communication skills
  • Intermediate computer skills
  • Demonstrated ability to effectively educate cardholders towards proper management of their account
  • Ability to work in a fast-paced environment and multi-task
  • Previous call center experience preferred

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.