ZipRecruiter

Log In

1

Collections Customer Jobs (NOW HIRING)

ATBS

Collections & Customer Service Specialist

Golden, CO · On-site

$17 - $22/hr

As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This ...

Lobel Financial Corporation

Be Seen First

Collections Specialist (30 day+)

Anaheim, CA · On-site

$21 - $25/hr

S., you will engage in customer-focused collections work while benefiting from competitive pay, excellent benefits, and opportunities for career growth. Responsibilities * Make inbound and outbound ...

BCForward

Collections Specialist

New Castle, DE · On-site

$41K - $41K/yr

The ideal candidate will have experience in collections, customer communication, and negotiation and a proven ability to recover delinquent accounts while maintaining compliance and service quality

BCForward

Collections Associate

New Castle, DE · On-site

$19 - $20/hr

The ideal candidate will have experience in collections, customer communication, and negotiation and a proven ability to recover delinquent accounts while maintaining compliance and service quality

BCForward

Collections Specialist

New Castle, DE · On-site

$19 - $20/hr

The ideal candidate will have experience in collections, customer communication, and negotiation and a proven ability to recover delinquent accounts while maintaining compliance and service quality

Radius Global Solutions LLC

Collections Agent

Ramsey, NJ · On-site

$15 - $18/hr

Previous collections, customer service, sales, or telemarketing experience required. * Regular attendance and adherence to a set schedule required, which includes breaks and lunches. * Strong oral ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Would you enjoy earning great pay while helping customers with an industry-leading credit program? Growing national automotive consumer finance company! Collections Account Manager career opportunity!

Fora Financial

Senior Collections Specialist

New York, NY · Hybrid

$70K - $100K/yr

Being in the business of helping small businesses, servicing our customers with integrity, quality ... Ensure all collections activity complies with FDCPA, state/federal regulations, and internal ...

Thelen Auto Group

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

Thelen Auto Group

Collections Specialist

Bay City, MI

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

TNT-Fast Finance

Collections Specialist

Bay City, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

Byrider

Collections Account Manager

Madison, WI

$50K - $70K/yr

Would you enjoy earning great pay while helping customers with an industry-leading credit program? Growing national automotive consumer finance company! Collections Account Manager career opportunity!

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Would you enjoy earning great pay while helping customers with an industry-leading credit program? Growing national automotive consumer finance company! Collections Account Manager career opportunity!

Fora Financial

Senior Collections Specialist

New York, NY · On-site

$70K - $100K/yr

Being in the business of helping small businesses, servicing our customers with integrity, quality ... Ensure all collections activity complies with FDCPA, state/federal regulations, and internal ...

Thelen Auto Group

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Would you enjoy earning a great income while helping customers with an industry-leading credit program? Growing national automotive consumer finance company! Collections Account Manager career ...

TNT-Fast Finance

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

previous pagenext page

Showing results 21-40

All JobsFinance And Insurance JobsCollection JobsCollections Customer Jobs

Collections Customer information

See salary details

$11

$19

$27

How much do collections customer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for collections customer in the United States is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What does a collections customer do?

A Collections Customer, often known as a Collections Representative or Collections Agent, is responsible for contacting individuals or businesses to collect payments on overdue accounts. Their main duties include negotiating payment plans, resolving billing issues, and maintaining accurate records of communications and payments. They act as a liaison between the company and customers to ensure debts are paid while maintaining positive customer relations. Effective communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a collections customer?

To excel as a Collections Customer Service Representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important for daily tasks. Patience, resilience, and effective communication set top performers apart in managing challenging conversations. These skills help ensure successful debt recovery while maintaining positive customer relationships and compliance with legal standards.

What are common challenges faced by collections customers, and how can they be managed?

Collections Customer Service Representatives often encounter challenges such as handling difficult conversations with customers who may be experiencing financial hardship, balancing empathy with the need to meet collection targets, and managing high call volumes. Effective communication skills, staying calm under pressure, and following established protocols can help manage these situations. Additionally, many organizations offer training and support to help representatives navigate complex scenarios and provide positive outcomes for both the customer and the company.

What is the difference between Collections Customer vs Collections Specialist?

AspectCollections CustomerCollections Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; debt collection training or certification often preferred
Work EnvironmentCustomer service settings, call centersCollections departments, call centers, financial institutions
Employer & Industry UsageRetail, healthcare, utility companiesFinancial services, banking, credit companies
Search & Comparison IntentUnderstanding customer roles in collectionsSeeking specialized collection roles or skills

Collections Customer primarily focuses on assisting customers with their accounts and payments, often in a customer service capacity. Collections Specialist, on the other hand, involves actively pursuing overdue payments and managing debt recovery processes. While both roles work within collections departments, the Collections Specialist role requires more targeted debt collection skills and experience. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is working in collections a good job?

Working as a collections customer involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be challenging due to potential customer conflicts and stress but offers opportunities for commission-based pay and career advancement in finance or customer service fields.

What is a collections customer service job description?

A collections customer service job involves contacting customers to recover overdue payments, explaining billing issues, and negotiating payment arrangements. The role requires strong communication skills, familiarity with collection software, and adherence to legal and company policies. It often involves working in a fast-paced environment with targets for debt recovery.

What cities are hiring for Collections Customer jobs?

Cities with the most Collections Customer job openings:

What states have the most Collections Customer jobs?

States with the most job openings for Collections Customer jobs include:

What are popular job titles related to Collections Customer jobs?

For Collections Customer jobs, the most frequently searched job titles are:

Collections Customer jobs near you
Infographic showing various Collections Customer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,779 per year, or $19.1 per hour.

Customer Service & Collections Manager

Manhattan, NY • On-site

Berkshire Bank
See more jobs at Berkshire Bankexternal

$66K - $122K/yr

Full-time

Posted 29 days ago

Key responsibilities

  • Oversee and ensure the performance of Collections and Customer Service departments, including delinquency management, customer service quality, and departmental metrics.

  • Monitor operational performance, analyze reporting data, and implement process improvements to enhance efficiency and effectiveness.

  • Manage team performance through coaching, setting expectations, and maintaining staffing and workload plans.

Berkshire Bank rating

6.7

Company rating: 6.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

138th of 176 rated banks

Job description

Division: Eastern Funding
Department: EF - Operations
Officer: VP
Reports to: Chief Operating Officer
Status: Exempt
Grade: 11
Pay Range: $66,669-$122,975
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: New York City, NY - 213 West 35th St
Purpose/Objective:
The Vice President, Collections & Customer Service is responsible for the leadership, performance and operational oversight of the Collections and Customer Service departments, including delinquency management, customer service, departmental metrics and reporting. The VP works collaboratively with the Chief Operations Officer (COO) to improve processes and procedures and partners with the Collections and Customer Service Team Leaders to establish goals, develop employees, strengthen team performance and drive continuous improvement.
Key Accountabilities:
  • Collections Leadership & Oversight
    • Provide leadership and oversight of Collections to ensure established delinquency, recovery, productivity and quality expectations are achieved.
    • Monitor delinquency trends and ensure appropriate strategies are established.
    • Hold the Team Leader accountable for collector performance, coaching, documentation and execution of established collection strategies.
    • Partner with Credit, Risk, Workout, Legal and Sales on complex or deteriorating relationships.

    Customer Service Leadership & Oversight
    • Provide leadership and oversight of Customer Service to ensure established service levels, quality and responsiveness standards are achieved.
    • Monitor nCino and Five9 performance, customer responsiveness, service levels and escalations.
    • Hold the Team Leader accountable for employee performance, coaching and adherence to Communication Standards.

    People Leadership & Accountability
    • Establish clear individual and departmental performance expectations.
    • Conduct regular production meetings and employee coaching.
    • Maintain appropriate staffing, workload distribution and succession/coverage plans.

    Technology, Reporting & Operational Controls
    • Produce and analyze daily, weekly and monthly performance reporting for Executive Leadership.
    • Maintain current Collections and Customer Service procedures and ensure appropriate operational controls are followed.
    • Identify opportunities to automate or eliminate manual activities that detract from core Collections and Customer Service responsibilities.

    Executive Leadership
    • Proactively communicate material risks, performance concerns and operational barriers to the COO and Executive Leadership.
    Deliver assigned initiatives and action plans within established deadlines.

Requirements:
  • Bachelor's degree required; advanced degree preferred.
  • 7 to 10 years of progressive Collections, Customer Service or financial services experience.
  • 5+ years of leadership experience managing teams and performance.
  • Commercial lending, equipment finance or banking experience strongly preferred.
  • Demonstrated success managing delinquency, collections and portfolio recovery.
  • Experience managing call center/customer service operations and performance metrics.
  • Strong analytical skills with demonstrated ability to use data to drive operational decisions.
  • Experience with CRM, collections and contact center technology; FIS, nCino and Five9 experience preferred.
  • Strong executive communication, problem solving and cross functional leadership skills.
  • Demonstrated ability to execute independently, manage competing priorities and deliver results within established deadlines.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

What Berkshire Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply