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Collections Representative Jobs in Dallas, TX (NOW HIRING)

Harley-Davidson

Collections Representative II

Plano, TX

$16.25 - $21/hr

Collections Representative II Job Function: Collections Location: PLANO Workplace Category: Hybrid Company: Harley-Davidson Financial Services Full or Part-Time:Full Time In 1903, out of a small shed ...

MEI GROUP

Auto Collections Representative

Arlington, TX · On-site

$16 - $20.75/hr

Auto Collections Representative On-Site Arlington, TX Full-Time Monday-Friday & Every Other Saturday Kickstart Your Career in Collections with MEI Group Are you driven, detail-oriented, and ready to ...

Harley-Davidson

Collections Representative II

Plano, TX · On-site

$16.25 - $21/hr

Collections Representative II Job Function: Collections Location: PLANO Workplace Category: Hybrid Company: Harley-Davidson Financial Services Full or Part-Time:Full Time In 1903, out of a small shed ...

Harley-Davidson

Collections Representative II

Plano, TX · On-site

$16.25 - $21/hr

Collections Representative II Job Function: Collections Location: PLANO Workplace Category: Hybrid Company: Harley-Davidson Financial Services Full or Part-Time:Full Time In 1903, out of a small shed ...

MEI Group

Auto Collections Representative

Arlington, TX · On-site

$16 - $20.75/hr

Auto Collections Representative On-Site | Arlington, TX Full-Time | Monday-Friday & Every Other Saturday Kickstart Your Career in Collections with MEI Group Are you driven, detail-oriented, and ready ...

DigniFi

Collections Representative

Grapevine, TX · On-site

$20 - $24/hr

Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department. * Place calls using a Dialer as well as manually dialing. * Provide customer service ...

DigniFi

Collections Representative

Grapevine, TX · On-site

$20 - $24/hr

Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department. * Place calls using a Dialer as well as manually dialing. * Provide customer service ...

Reprise Financial

Collections Representative

Irving, TX · On-site

$18 - $20/hr

About the role The Collections Representative role is key to the success of the Reprise Portfolio. This role follows up with our customers to ensure timely payments, loss mitigation, and loan ...

Reprise Financial

Collections Representative

Irving, TX · Remote

$18 - $20/hr

About the role The Collections Representative role is key to the success of the Reprise Portfolio. This role follows up with our customers to ensure timely payments, loss mitigation, and loan ...

Accendra

COLLECTIONS REP

Dallas, TX · Remote

$15.94 - $17.04/hr

JOB SUMMARY The collections representative follows-up with insurance companies to resolve unpaid claims. ESSENTIAL DUTIES AND RESPONSIBILITIES * Researches any overdue account balance that is fully ...

UnitedHealth Group

Collections Representative

Dallas, TX · Remote

$18 - $32/hr

Must be 18 years of age OR older * 1 years of major medical insurance collections OR home infusion billing experience * Experience using Microsoft Word (edit, create and save documents) * Experience ...

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All JobsCollections Representative JobsCollections Representative Jobs in Dallas, TX

Collections Representative information

See Dallas, TX salary details

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How much do collections representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for collections representative in Dallas, TX is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.91 per hour, depending on experience, location, and employer.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation possible through commissions or bonuses. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and negotiation skills.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.
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Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Dallas, TX as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $39,351 per year, or $18.9 per hour.

Collections Representative II

Harley-Davidson

Plano, TX

$16.25 - $21/hr

Full-time, Part-time

Medical, Retirement

Re-posted 8 hours ago

Job description

Auto req ID: 57778 
Title: Collections Representative II 
Job Function: Collections 
Location: PLANO
Workplace Category: Hybrid  
Company: Harley-Davidson Financial Services 
Full or Part-Time:Full Time  

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come.

Harley-Davidson Financial Services, a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships, helping make the ride attainable for all.

Are you ready to ride with us?

Located just outside of the heart of DFW, and in one of the fastest growing suburbs, the Plano, Texas office serves as one of the Company's two operations centers. It serves as the main hub for HDFS' Commercial Finance business, and also houses employees representing Rider Services, Underwriting, Risk, Enterprise Project Management, Accounting, Compliance, Human Resources, Global Information Services, Communications, and Legal. Join our team as a Collections Representative II.

Job Summary

Under direct supervision the Collections Representative is responsible for collection delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or

troubleshooting. The Collections Representative answers basic inquiries or resolve problems by following routine procedures and processes.

This position is fully remote but candidates must be located within an hour from the Plano, TX area.

Start Date: Tuesday, September 8th (during training, hours will be 9am-6pm CST, Mon-Fri)

Regular Hours beginning in September:
-8am-5pm CST (4 shifts Mon-Fri)
-10am-7pm CST (1 shift between Mon-Fri)
-8am-12pm CST every other Saturday
-Will work one half day during the week when working a Saturday

Job Responsibilities
  • Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary.
  • Supports dialer function through outbound manual dialer campaign.
  • Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level.
  • Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable.
  • Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues.
  • Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
  • Ensures that all steps necessary are taken to protect the interest of the company.
  • Protection of information and compliance with the law are paramount.  Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank.  All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need.  Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.
Education Requirements
High School Diploma or Equivalent Required
Education Specifications
  • High School diploma/GED Required.
Experience Requirements
  • MUST HAVE a minimum of 2-3 years of recent collections experience.
  • Must have/be able to obtain high-speed hardwired internet access.
  • Must reside within 1-hr of Plano, TX
  • Adherence to high ethical standards of truthfulness, honesty and fairness.
  • Ability to prioritize workflow to meet department objectives
  • Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy.
  • Detail-oriented and highly organized with exceptional written communication skills and the ability to verbally articulate and convey information tactfully and professionally.
  • Must possess critical thinking, analytical, and effective negotiation skills with the ability to handle a large volume of Collection accounts and inbound and outbound calls from customers or other associates.
  • Flexible and open minded with an ability to work in a team environment and influence others to accept and adapt to change.
  • Self-motivated, professional with strong organizational and problem-solving skills.
  • Ability to work in a fast paced, time-sensitive environment.
  • Previous CBS call model experience is preferred.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States. 

Direct Reports: No  
Travel Required: 0 - 10%  
Pay Range: $18.70 - $28.13/hour ($38,900 - $58,500) 
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer  
Relocation: This position is not eligible for relocation assistance 

#LI-HDFS

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