Collections Representative information
See Dallas, TX salary details
$10.94 - $12.46
2% of jobs
$12.46 - $13.97
7% of jobs
$13.97 - $15.48
11% of jobs
$15.91 is the 25th percentile. Wages below this are outliers.
$15.48 - $17
17% of jobs
The median wage is $18.07 / hr.
$17 - $18.51
18% of jobs
$18.51 - $20.03
16% of jobs
$20.56 is the 75th percentile. Wages above this are outliers.
$20.03 - $21.54
11% of jobs
$21.54 - $23.05
7% of jobs
$23.05 - $24.57
6% of jobs
$24.57 - $26.08
3% of jobs
$26.08 - $27.60
1% of jobs
How much do collections representative jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for collections representative in Dallas, TX is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.91 per hour, depending on experience, location, and employer.
Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation possible through commissions or bonuses. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and negotiation skills.
Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.
A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.
To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.
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