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Collections Representative Jobs in Chicago, IL (NOW HIRING)

US Multimodal Group

Collections Representative

Orland Park, IL · On-site

$16.75 - $21.75/hr

Job Summary The Collections Representative is responsible for contacting customers regarding past-due accounts, resolving payment issues, and maintaining positive customer relationships while ...

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How much do collections representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for collections representative in Chicago, IL is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.78 per hour, depending on experience, location, and employer.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with experienced professionals or those in supervisory roles earning higher. Compensation can vary based on location, experience, and the complexity of accounts managed, and often includes commission or bonuses for successful collections.
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Cities near Chicago, IL with the most Collections Representative job openings:

Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 70% Physical, 2% Hybrid, and 28% Remote job distribution, with an average salary of $40,978 per year, or $19.7 per hour.

Collections Representative

US Multimodal Group

Orland Park, IL • On-site

$16.75 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

ABOUT US:

U.S. Multimodal Group (USMMG) is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector.


Alliance Shippers, Inc. offers comprehensive logistics solutions, including temperature control, intermodal, oceans and air transportation, over-the-road and freight brokerage. Our award-winning service matches the best talent, technology and transportation options to our customers’ exact needs. Alliance Shippers, Inc. operates as a subsidiary of U.S. Multimodal Group (USMMG).


Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify, and a background check is required.


Job Summary

The Collections Representative is responsible for contacting customers regarding past-due accounts, resolving payment issues, and maintaining positive customer relationships while ensuring timely collection of outstanding balances. This role works closely with customers, internal departments, and management to minimize delinquent accounts and support cash flow objectives.


Key Responsibilities

  • Contact customers by phone, email, and written correspondence regarding overdue invoices and payments.
  • Review accounts receivable records to identify delinquent accounts.
  • Negotiate payment arrangements and follow up on payment commitments.
  • Investigate and resolve billing discrepancies, disputes, and customer concerns.
  • Maintain accurate records of collection activities and customer communications.
  • Monitor aging reports and prioritize collection efforts based on account status.
  • Collaborate with sales, customer service, and accounting teams to resolve account issues.
  • Process account adjustments, credit requests, and payment applications as needed.
  • Escalate unresolved collection matters to management when appropriate.
  • Ensure compliance with company policies and applicable collection regulations.


Required Qualifications

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in collections, accounts receivable, customer service, or a related field preferred.
  • Strong communication and negotiation skills.
  • Proficiency with Microsoft Office Suite, particularly Excel and Outlook.
  • Experience with accounting, ERP, or collections software is a plus.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple priorities and meet deadlines.


Preferred Skills

  • Problem-solving and conflict-resolution abilities.
  • Ability to maintain professionalism in difficult customer interactions.
  • Analytical skills for reviewing account histories and payment trends.
  • Strong customer service orientation.
  • Ability to work independently and as part of a team.



Performance Metrics

  • Collection rate and recovery of outstanding balances.
  • Reduction in accounts receivable aging.
  • Resolution of customer disputes.
  • Accuracy of account documentation and recordkeeping.
  • Customer satisfaction and professionalism in interactions.



WHAT WE OFFER:

  • Offering a competitive salary (based on experience).
  • Benefits include PTO, Paid Holidays, medical, dental, and vision options (other elections available).
  • Company paid Life Insurance and Long-term disability
  • Company offers a 401(k) program with company match for eligible employees.
  • Opportunities for career advancement and continued professional development.
  • A dynamic, exciting, and mission-driven work environment.


Equal Opportunity Statement:

U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.