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Collections Representative Jobs in Chicago, IL (NOW HIRING)

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$28

How much do collections representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collections representative in Chicago, IL is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.78 per hour, depending on experience, location, and employer.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation possible through commissions or bonuses. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and negotiation skills.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in Chicago, IL? For Collections Representative jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in Chicago, IL look for? The top searched job categories for Collections Representative jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Collections Representative jobs? Cities near Chicago, IL with the most Collections Representative job openings:
Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $40,978 per year, or $19.7 per hour.

Collections Representative

C. H. Robinson

Rolling Meadows, IL • On-site, Remote

$16.39 - $24.16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

C.H. Robinson rating

7.7

Company rating: 7.7 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

107th of 360 rated logistics

Job description

Are you a strong problem solver who enjoys helping customers and resolving complex issues? We're looking for a Collections Representative to join our team and play a key role in partnering with customers to resolve invoice disputes, improve payment outcomes, and deliver an excellent customer experience.
This is not a high-volume call center collections position. Instead, you'll focus on investigating account issues, responding to customer inquiries, collaborating with internal teams, and finding solutions that help customers pay accurately and on time.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
  • Utilize problem solving and critical thinking skills to determine root cause of aging invoices
  • Leverage systems functionality and established processes to resolve aging invoices
  • Work within established procedures and adheres to quality guidelines
  • Escalate complex issues to senior team members and/or leadership
  • Contribute ideas for process improvement
  • Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service
  • Continue to develop skills and build upon knowledge of collections process
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS
Required:
  • High School Diploma or GED equivalent
  • Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience

Preferred:
  • Proficient in Microsoft Office Suite of programs
  • Effective and flexible communication skills
  • Strong customer service and interpersonal skills
  • Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
  • Ability to work in fast-paced, professional, and deadline driven environment
  • Values a diverse and inclusive work environment

Disclaimer:
  • This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$16.39 - $24.16
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
  • Three medical plans which include
    • Prescription drug coverage
    • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid observed holidays
  • 2 paid floating holidays for U.S. hourly employees
  • Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page

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