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Collections Representative Jobs in Elgin, IL (NOW HIRING)

City of Chicago

COLLECTIONS REPRESENTATIVE

Chicago, IL · On-site

$51K/yr

COLLECTIONS REPRESENTATIVE Job Number: 416289 Description Collections Representative Department of Finance (Accounts Receivable) Number of Positions: 1 (Additional vacancies possible pending budget ...

City of Chicago

COLLECTIONS REPRESENTATIVE

Chicago, IL · On-site

$51K/yr

Collections Representative Department of Finance (Accounts Receivable) Number of Positions: 1 (Additional vacancies possible pending budget approval) Starting Salary: $51,936 This position is open to ...

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All JobsCollections Representative JobsCollections Representative Jobs in Elgin, IL

Collections Representative information

See Elgin, IL salary details

$10

$18

$27

How much do collections representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for collections representative in Elgin, IL is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.87 per hour, depending on experience, location, and employer.

How does a Collections Representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What jobs pay 4000 a week without a degree?

A Collections Representative typically does not earn $4,000 weekly without experience or advanced skills. High-paying roles that can reach this level without a degree include sales positions, certain real estate agents, or specialized trades like commercial plumbing or electrical work, which often require certifications or apprenticeships. These jobs often involve commission, bonuses, or overtime to achieve such earnings.

What does a Collections Representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the top 3 skills for a collection officer?

A collections representative needs strong communication skills to negotiate with debtors, attention to detail to accurately track accounts, and persistence to follow up on overdue payments. Knowledge of relevant laws and familiarity with collection software are also important for effective performance. These skills help ensure successful debt recovery while maintaining professionalism.

What are the key skills and qualifications needed to thrive as a Collections Representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

What does a collection representative do?

A collections representative is responsible for contacting customers to recover overdue payments, negotiating payment plans, and maintaining accurate records of collection activities. They often use communication skills and may work with collection software to track accounts and ensure compliance with regulations.

What is the highest paying collection job?

The highest paying collections roles are often senior or managerial positions such as Collections Manager or Debt Recovery Director, which can earn six-figure salaries. These roles typically require extensive experience, strong negotiation skills, and knowledge of industry regulations, often supplemented by certifications like Certified Collection Professional (CCP).
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in Elgin, IL? For Collections Representative jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in Elgin, IL look for? The top searched job categories for Collections Representative jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Collections Representative jobs? Cities near Elgin, IL with the most Collections Representative job openings:
Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Elgin, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $39,202 per year, or $18.8 per hour.
COLLECTIONS REPRESENTATIVE

COLLECTIONS REPRESENTATIVE

City of Chicago

Chicago, IL • On-site

$51K/yr

Other

Posted 6 days ago

Job description

COLLECTIONS REPRESENTATIVE Job Number: 416289
Description

Collections Representative

Department of Finance

(Accounts Receivable)

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $51,936

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNITS 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago."

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59 pm CDT on 08/4/2026

Under general supervision, performs revenue-generating initiatives, including conducting collection campaigns to locate individuals and business owners to collect payment on delinquent accounts and other outstanding debts owed to the City, and performs related duties as required.

ESSENTIAL DUTIES

  • Utilizes various applications to research, locate, and contact individuals and businesses via phone, email, and mail to attempt to secure payment for debt owed to the City
  • Performs tasks related to revenue-generating initiatives, which include conducting debt checks, sending notifications, placing holds in databases, and monitoring related email inboxes for various debt types such as corporate, EMS, traffic control, bankruptcy, FMPS, and tax
  • Updates spreadsheets related to revenue-generating initiatives to track collections, debt identified, and the number of debt checks received and completed
  • Assists with EMS waiver processing, refunds, and lien preparation
  • Assists with auditing functionality and data elements of City debt applications used regularly in division operations
  • Helps create and draft documentation aimed at enhancing customer service experience
  • Executes the administrative hearing refund process
  • Performs customer service-related duties, including assisting walk-in customers and answering the automated phone system; conducts calling campaigns to collect debt
  • Assists with debt check requests related to business licenses, corporate accounts, building permits, grants, contracts, and employee debt due to staffing shortages or volume of debt check requests

Additional duties may be required for this position

Location: 2 N LaSalle 12fl

Days: Monday - Friday

Hours: 8:30 am - 4:30 pm

THIS POSITION IS IN THE CAREER SERVICE

Qualifications

MINIMUM QUALIFICATIONS

Education, Training, and Experience

  • Two (2) years of public service, customer service, clerical, or collections experience; OR
  • An Associate's degree or higher from an accredited college or university, PLUS at least one (1) year of public service, customer service, clerical or collections experience.

Educational & Employment Verification:

Please be advised that if you are selected to be hired, you must provide, upon request, adequate information regarding your education and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diplomas must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

SELECTION REQUIREMENTS

This position requires applicants to take an assessment. Candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview and assessment, will be selected in seniority/lottery order.

For Information on our employees' benefits, please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure, visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state, and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview or employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted the following ordinances: 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates, to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices, click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor

Job Posting: Jul 21, 2026, 5:00:00 AM |
Closing Date (Period for Applying) - External
: Aug 5, 2026, 4:59:00 AM
BU: 01 | Salary: $51,936 Pay Basis:Yearly

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