Collections Representative Jobs in Elgin, IL (NOW HIRING)

Job Title: Bilingual Collections Representative

Job Description

The Bilingual Collections Representative manages a high-volume portfolio of business-to-business accounts, focusing on resolving delinquent balances through professional written communication and diligent account follow-up. This role balances meeting collection goals with providing excellent customer service, maintaining accurate records, and collaborating closely with internal teams in a stable, globally recognized organization that offers strong training, development, and long-term career stability.

Responsibilities

• Manage a portfolio of approximately 400 active business-to-business accounts with a total value exceeding $2.5 million.
• Review and monitor delinquent accounts, identifying past-due balances and prioritizing follow-up activities.
• Handle inbound and outbound customer correspondence, primarily through email and the company’s collections lifecycle management (CLM) system, regarding account status and payment arrangements.
• Work through approximately 50 customer cases daily while maintaining a high level of accuracy, professionalism, and customer service.
• Collaborate with internal departments, including Finance, Billing, and Customer Service, to resolve account inquiries and payment issues.
• Research account discrepancies and assist customers with billing-related questions and clarifications.
• Maintain accurate customer records and update account information within company systems in a timely manner.
• Generate, update, and maintain reports while meeting established department deadlines and performance expectations.
• Balance collection objectives with a professional, customer-focused approach that preserves strong client relationships.
• Ensure all written communications are clear, professional, and timely, adhering to internal standards and guidelines.
• Use data entry skills to accurately document interactions, commitments, and outcomes for each account.
• Support team-based goals and contribute to overall team performance to help achieve monthly bonus targets.
• Participate in training and development activities to build knowledge of collections, financial services, and internal processes.
• Demonstrate reliability in attendance and productivity to maintain eligibility for hybrid work arrangements.

Essential Skills

• Minimum of 12 months of office, administrative, customer service, billing, accounts payable, or related experience.
• Bilingual communication skills, with the ability to handle business-to-business interactions in more than one language.
• Strong customer service and relationship-building skills, with a focus on professionalism and responsiveness.
• Excellent verbal and written communication abilities, especially in email-based correspondence.
• Comfort managing multiple priorities in a fast-paced environment while handling a high volume of cases.
• Basic proficiency in Microsoft Office, including Excel, for data entry and reporting.
• Strong attention to detail and organizational skills to manage a large portfolio of accounts accurately.
• Positive attitude with a willingness to learn and develop new skills through ongoing training.
• Self-motivated with a strong work ethic and commitment to achieving individual and team goals.
• Ability to work effectively in a quiet, professional office setting and collaborate with cross-functional teams.

Additional Skills & Qualifications

• Experience in billing, accounts payable, accounts receivable, or collections.
• Experience working in a financial services or professional services environment.
• Experience handling high-volume customer interactions in an office or contact-center setting.
• Bilingual proficiency in Spanish is preferred.
• Familiarity with business-to-business collections processes and terminology.
• Comfort using internal systems such as a collections lifecycle management (CLM) platform.
• Curiosity, openness to feedback, and a continuous improvement mindset.
• Interest in building a long-term career in financial services, collections, or customer operations.

Work Environment

This role is based in a well-known office building in Downers Grove, within a smaller office setting of approximately 10 or more colleagues arranged in three rows. The environment is generally quiet and focused, as team members spend much of their time working on individual cases and participating in client meetings. The position follows a hybrid work schedule, with Monday and Tuesday as mandatory in-office days and the remainder of the week typically worked from home. Employees may be asked to come into the office on additional days when leaders or visitors from Europe are onsite. Continued eligibility for hybrid work depends on maintaining strong performance and reliable attendance, and employees may be required to return to the office more frequently if performance or attendance expectations are not met. The organization is a global company with approximately $2 billion in annual revenue and a long-established third-party collections division, offering a stable, professional environment with significant investment in training and development. Team members benefit from a supportive and collaborative culture, with many colleagues having more than 10 years of tenure and providing hands-on training and mentorship. Employees are eligible for monthly team-based bonus opportunities, typically tied to overall team performance, making this an attractive environment for individuals who are motivated by both professional growth and shared success.

This is a Contract to Hire position based out of Downers Grove, IL.

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Downers Grove,IL.

This position is anticipated to close on Aug 20, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.