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Guild Mortgage

60 Guild Mortgage Collections Representative Jobs Hiring Near You

Intelliswift

Collections Representative 2

Tempe, AZ · On-site

$16.50 - $21.25/hr

Client is seeking an Collections Representative to perform various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency ...

Intelliswift

Collections Representative 2

San Ramon, CA · On-site

$19 - $24.50/hr

Client is seeking an Collections Representative to perform various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency ...

Intelliswift

Collections Representative 2

San Ramon, CA · On-site

$19 - $24.50/hr

Client is seeking an Collections Representative to perform various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency ...

Intelliswift

Collections Representative 2

San Ramon, CA · On-site

$19 - $24.50/hr

Client is seeking an Collections Representative to perform various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency ...

Intelliswift

Collections Representative 2

Tempe, AZ · On-site

$16.50 - $21.25/hr

Client is seeking an Collections Representative to perform various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency ...

Intelliswift

Collections Representative 2

Tempe, AZ · On-site

$16.50 - $21.25/hr

Client is seeking an Collections Representative to perform various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency ...

Newrez

Collections Representative

Houston, TX · On-site

$16.25 - $21/hr

Every day, we work to exceed the expectations of our residential mortgage borrowers and business ... A Commercial Loan Consultant is a seasoned collector who is responsible for all collections and ...

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Guild Mortgage Jobs Information

What is it like to work at Guild Mortgage?

Guild Mortgage is a company that values a collaborative and supportive work environment, prioritizing the well-being and growth of its employees. As a mortgage lender, Guild Mortgage offers a dynamic team structure with various roles in sales, operations, and customer service, working together to provide personalized mortgage solutions to customers. Working at Guild Mortgage may appeal to candidates who are passionate about the housing industry and are looking for a stable, growth-oriented company with opportunities for professional development and advancement.

What makes Guild Mortgage an attractive place to work?

Guild Mortgage is a leading mortgage lender in the United States, known for its commitment to providing personalized service and community involvement. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and advancement through its various training programs and mentorship initiatives. By joining Guild Mortgage, individuals can contribute to the company's mission of helping people achieve their dream of homeownership and enjoy a stable and rewarding career in the mortgage industry.

Do workers at Guild Mortgage get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.

Does Guild Mortgage pay people when they’re sick?

Yes. Most people get paid when they’re sick.
85% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and July 2026.

At Guild Mortgage, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
69% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Guild Mortgage affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and July 2026.

Do people get paid time off at Guild Mortgage?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and July 2026.

Do workers at Guild Mortgage worry about hours?

Most people don’t worry about getting enough hours.
83% of people report they don’t worry about getting enough hours.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and September 2025.

Do Guild Mortgage workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it for Guild Mortgage workers to change shifts?

Most people find it easy to change shifts.
71% of people report that it’s easy to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and September 2025.

How easy is it to get time off at Guild Mortgage?

Most people find it easy to get time off.
94% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.

Do Guild Mortgage managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and September 2025.

Do jobs at Guild Mortgage spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it to take sick days at Guild Mortgage?

Most people find it easy to take sick days.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and July 2026.

Is working at Guild Mortgage good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Guild Mortgage feel treated with respect by their managers?

Most people feel treated with respect by their managers.
84% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Guild Mortgage get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at Guild Mortgage?

Some people feel stressed out here.
50% of people say they often feel stressed out at work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Guild Mortgage enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Guild Mortgage recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get enough training when they start at Guild Mortgage?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get support to advance at Guild Mortgage?

Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think Guild Mortgage’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
59% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers feel well informed about how Guild Mortgage is doing?

Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.
What other companies are hiring for Collections Representative jobs?
What are the most popular jobs at Guild Mortgage?
Infographic showing various Collections Representative job openings at Guild Mortgage in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 96% Physical, and 4% Remote job distribution.

Collections Representative I (Lawrence, MA)

BrightBridge Credit Union

Lawrence, MA • On-site

$23 - $24/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Join Our Team as a Collections Representative I
Location: Lawrence, MA | Full-Time

Are you skilled at problem-solving and passionate about helping members find solutions to financial challenges? BrightBridge is looking for a bi-lingual Collections Representative I to join our team. In this role, you’ll work with members to resolve delinquent accounts while ensuring compliance with state and federal regulations. Your efforts will help protect the Credit Union’s financial health while maintaining positive member relationships.

Why You’ll Love Working Here

  • A collaborative team culture where your contributions matter
  • Ongoing training and career development opportunities
  • Competitive pay, benefits, and the chance to grow with a supportive organization
  • The satisfaction of making a real difference in your community every day
What You'll Be Doing (Your Responsibilities)
  1. Reviews and documents status of accounts and initiates telephone contact on delinquent loans. Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected.
  2. Prepares correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email.
  3. Answers incoming member or member-related contacts (phone calls, emails, etc.), work Collection queues and make outbound member calls. Utilize Collections system to document accurately.
  4. Conducts skip tracing as necessary to obtain contact information to contact delinquent/defaulted members. Establishes and monitors payment plans whenever possible.
  5. Makes effective use of collection tools and delinquent loans activity reports. Determines reasons for delinquencies and works towards permanent solutions and minimizes losses by early actions.
  6. Maintains strict adherence and compliance to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions.
  7. Exercises appropriate telephone etiquette, reviews accounts for possible rewrite or temporary modification. Revokes ATM/Debit cards and places and removes holds on accounts.
  8. Follows detailed and standardized procedures in performing routine collection operations and performs a variety of support duties related to the collection function.
  9. Works with all departments to ensure collection problems are resolved in a timely manner. Participates in department projects.
  10. Researches and addresses credit reporting disputes either direct from members or through e-Oscar and maintains dispute logs as needed.
  11. Recommends accounts for charge off and legal action. Sends accounts to outside collection agencies and/or attorneys as directed by supervisor.
  12. 13. Performs additional duties as requested.

What We’re Looking For (Your Qualifications)

  1. High school education or equivalent is required.
  2. Previous experience in a call center and/or financial institution preferred. Excellent telephone and communication skills required.
  3. Minimum of two to three years of recent and progressive experience in consumer or mortgage collections in a financial institution preferred.
  4. Experience successfully utilizing various computer programs including MS Office.
  5. Demonstrated written/verbal communications skill essential, with the ability to handle difficult situations with sensitivity and objectivity.
  6. Bilingual preferred