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Collections Representative Jobs in California (NOW HIRING)

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How much do collections representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for collections representative in California is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.87 per hour, depending on experience, location, and employer.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with experienced professionals or those in supervisory roles earning higher. Compensation can vary based on location, experience, and the complexity of accounts managed, and often includes commission or bonuses for successful collections.
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Collections Representative jobs near you
Infographic showing various Collections Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $39,258 per year, or $18.9 per hour.

Collections Representative

Los Angeles, CA • On-site

Moaddel Law Firm Careers Page
See more jobs at Moaddel Law Firm Careers Pageexternal

$6 - $8/hr

Full-time

This job post has expired 5 days ago. Applications are no longer accepted.

Job description

Description:

Who We Are
At Moaddel Law Firm, we are committed to providing compassionate, strategic, and aggressive legal advocacy for immigrant families. With decades of experience serving Latino communities throughout California, we understand that every case represents a family’s future, not just a legal matter. We are driven by results, purpose, and a deep commitment to the communities we serve.


The Opportunity
We are seeking a detail-oriented and customer-focused Collections Representative to join our growing team from LATAM. In this role, you will play a key part in helping clients successfully manage their payments while providing exceptional customer service throughout the collection process.


You will work directly with clients to process payments, resolve billing concerns, explain available payment options, and collaborate with internal departments to ensure a positive client experience. This position is ideal for professionals who enjoy problem-solving, communicating with clients, and working in a fast-paced, performance-driven environment.


Work Setup

  • Fully remote role based in LATAM.
  • Full-time position.
  • 40 hours per week.
  • Compensation ranges from $6.00 to $8.00 USD per hour.
  • Weekend availability is required (the schedule rotates on a Monthly basis).

What You'll Do

  • The Collections Representative is responsible for managing the firm’s accounts receivable portfolio by partnering with attorneys, clients, and Finance personnel to facilitate the timely collections of outstanding receivables.
  • This position serves as a trusted advisor to attorneys on collection strategies while maintaining positive client relationships and ensuring compliance with firm policies.
  • Manage an assigned portfolio of attorney and client accounts to reduce aged accounts receivable and improve collection performance.
  • Identify opportunities to improve collection processes and enhance operational efficiency.
  • Maintain strict confidentiality regarding client financial information and firm business matters.
  • Assist clients with payment questions, billing concerns, and available payment solutions.
  • Process payment extensions, modifications, and late fee adjustments according to established company protocols.
  • Review upcoming court schedules and coordinate with the Legal team regarding client payment eligibility when appropriate.
  • Partner with the Client Services team to resolve client concerns and ensure a positive customer experience.
  • Educate clients on payment plans, service modifications, and additional legal services when applicable.
  • Route inquiries to the appropriate departments when additional assistance is required.
  • Maintain accurate payment records and client account documentation.
  • Report unusual payment issues or client concerns to management.
  • Provide professional, empathetic, and solution-oriented customer service throughout every client interaction.
  • Perform other duties and special projects as assigned.
Requirements:
  • 2+ years working in Customer Service
  • Strong customer service skills
  • Strong communication skills
  • Strong attention to detail
  • A desire to work in the legal industry
  • Experience working in a fast-paced environment
  • Bilingual in Spanish required
  • Ability to receive payments in USD via PayPal.
  • A dependable laptop or desktop (8GB RAM minimum, Core i5 or higher).
  • Stable 10 Mbps connection to ensure smooth performance.

Apply