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Collections Representative Jobs in California (NOW HIRING)

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

Collection Representative Thousand Oaks, CA | Full-Time | In-Office Pay: $18.00 - $20.00 per hour ... Previous collections, sales, telemarketing, customer service, or call center experience preferred.

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

Collection Representative Thousand Oaks, CA | Full-Time | In-Office Pay: $18.00 - $20.00 per hour ... Previous collections, sales, telemarketing, customer service, or call center experience preferred.

Enagic USA

Collector/ Collections

Torrance, CA

$19/hr

Enagic distributes its products through a network of independent contractor sales represents ... FDCPA (Federal Debt Collections Practices Act) *** This Job Is Ideal for Someone Who Is:

ISAT Total Support

Collections Specialist

La Mirada, CA · On-site

$25 - $35/hr

... representing ISAT positively. * Assist with administrative or departmental support as needed to ... B collections experience required; construction industry experience strongly preferred.

Dlapiper

Collections Specialist

Palo Alto, CA · Hybrid

$34.08 - $53.17/hr

Summary The Collections Specialist, in collaboration with and in support of the firm's strategic ... We are committed to excellence in how we represent our clients and develop our people. Physical ...

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How much do collections representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for collections representative in California is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.87 per hour, depending on experience, location, and employer.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation possible through commissions or bonuses. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and negotiation skills.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.
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What job categories do people searching Collections Representative jobs in California look for? The top searched job categories for Collections Representative jobs in California are:
What cities in California are hiring for Collections Representative jobs? Cities in California with the most Collections Representative job openings:
What are popular job titles related to Collections Representative jobs in CA? For Collections Representative jobs in CA, the most frequently searched job titles are:
Collections Representative jobs near you
Infographic showing various Collections Representative job openings in California as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, 2% Temporary, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,258 per year, or $18.9 per hour.

Loss Recovery Representative

Westlake Financial Services - Corporate

Agoura Hills, CA • On-site

$20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

WESTLAKE WARRIOR |Post-Late Stage Collections
Agoura Hills, CA | On-site

 

Why Westlake?
  •  Base Pay:
    •  $20.50 per hour plus bonus potential of up to $6,800 monthly based on individual and team performance.
  •  Tiered Retention Bonus:
    •  Receive $500 upon completion of 3 months from the start date.
    •  An additional $500 upon completion of 6 months from the start date.
    What You’ll Do:

    The Charged-Off Collector is responsible for managing and collecting on charged-off accounts to help recover assets and minimize loss for Westlake Financial. This position requires strong negotiation and listening skills, sound judgment, and the ability to make strategic decisions regarding repossession and settlements.

    • Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.

    • Negotiate payment plans based on customer circumstances while meeting daily and monthly performance goals.

    • Conduct extensive skip tracing to locate customers, vehicles, or potential leads.

    • Maintain accurate records of account activity, updates, and vehicle recovery progress.

    • Collaborate with team members to support department goals and share information on active cases.

    • Handle multiple priorities efficiently in a fast-paced, goal-driven environment.

    • Ensure confidentiality of all company operations, customer information, and technology systems.

    What We’re Looking For:

    • Strong skip-tracing background with the ability to locate customers and collateral effectively.

    • Excellent communication, negotiation, and written skills with a professional, goal-oriented attitude.

    • Flexible availability – able to work overtime and weekends as needed.

    • Proven ability to multitask and meet tight deadlines in a fast-paced environment.

    • Typing speed of at least 35 WPM with solid attention to detail.

    • Driven to meet goals and motivated to grow within the department.

    • Thorough understanding of state and federal collection laws, including the Fair Debt Collection Practices Act (FDCPA).

    • Minimum of 2 years of experience in the automotive finance industry, with knowledge of collections, repossession, and skip tracing.

    • Ability to assess and value collateral accurately.

    • Proficient with computer systems, including Microsoft Excel, Outlook, and other office software.

    • Comfortable using web-based applications and online skip-tracing tools.

    • High school diploma or equivalent required; college coursework preferred.

    FULL TIME BENEFITS

    • Medical, Dental, and Vision Benefits
    • Life Insurance, Flexible Spending Account
    • 401K Matching
    • Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
    • Wellness Program, Daily Team Exercises
    • Westlake University, Certification Programs
    • Career Path Opportunities
    • Discounts on Parks, Museums, Movie Tickets, and Attractions
    • AT&T Wireless Discounts
    • Employee Loan Assistance
    • Annual Flu Shots, Biometric Screenings
    • Paid Vacations Days
    • Paid Sick Days
    • Paid Holidays
    • Rental Car Discounts
    • Dell Member Purchase Program
    • UKG Wallet - Advance Pay

    ABOUT US

    Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.  

    Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B.  We have business relationships in all 50 states, including Puerto Rico.  We are looking to acquire talented individuals as we expand our market share.  Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America. 

    ACKNOWLEDGMENTS

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

    We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

    #Collections #Collector #DebtCollection #DebtCollector #Debt

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