ZipRecruiter

Log In

1

Collections Representative Jobs in California (NOW HIRING)

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

General knowledge of billing procedures and collections. Pay Range: $22.00/hr-24.00/hr Glidewell ... represented, and much more! Glidewell Laboratories is an Equal Opportunity Employer and prohibits ...

previous pagenext page

Showing results 21-40

All JobsCollections Representative JobsCollections Representative Jobs in California

Collections Representative information

See California salary details

$10

$18

$27

How much do collections representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for collections representative in California is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.87 per hour, depending on experience, location, and employer.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation possible through commissions or bonuses. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and negotiation skills.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in California? For Collections Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in California look for? The top searched job categories for Collections Representative jobs in California are:
What cities in California are hiring for Collections Representative jobs? Cities in California with the most Collections Representative job openings:
What are popular job titles related to Collections Representative jobs in CA? For Collections Representative jobs in CA, the most frequently searched job titles are:
Collections Representative jobs near you
Infographic showing various Collections Representative job openings in California as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, 2% Temporary, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,258 per year, or $18.9 per hour.

60-day Collections Representative

Hankey Group External

Agoura Hills, CA • On-site

$19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

WESTLAKE WARRIOR | Mid to Late-Stage Collections
Agoura Hills, CA | On-site
Why Westlake?
  • Base Pay:
    • $19.50 per hour plus bonus potential of up to $4,800 monthly based on individual and team performance.

  • Tiered Retention Bonus:
    • Receive $500 upon completion of 3 months from the start date.
    • An additional $500 upon completion of 6 months from the start date.

  • *Incentive:
    • If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
    • * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.

What You'll Do:
The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. You'll work with customers whose accounts are 31-60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses.
  • Negotiate with customers to develop payment plans that fit their individual situations.
  • Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
  • Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
  • Collaborate with teammates and contribute to the department's overall success.
  • Manage a high volume of calls efficiently and professionally in a fast-paced environment.
  • Use skip-tracing tools to locate customers or collateral when needed.
  • Work closely with repossession agents to secure collateral when necessary.
  • Reduce delinquency within your assigned queue and contribute to department-wide goals.
  • Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

What We're Looking For:
  • Type at least 35 WPM with strong computer and data-entry skills.
  • Excellent communication and negotiation abilities with professional phone etiquette.
  • Flexible schedule - willing to work overtime and weekends when needed.
  • Able to multitask and stay organized in a fast-paced environment.
  • Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
  • Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications.
  • Team-oriented with a positive, dependable attitude.
  • 2+ years of experience in a collections environment preferred.
  • Auto collections experience and knowledge of repossession or skip tracing strongly preferred.
  • High school diploma or equivalent required.

FULL TIME BENEFITS
  • Medical, Dental, and Vision benefits
  • Life Insurance and Long-term disability plans
  • Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
  • Wellness Programs
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • Employee Loan Assistance
  • Annual Flu Shot
  • Paid Vacations Days
  • Paid Sick days
  • Paid holidays
  • HGym (available in our Los Angeles, CA & Dallas,TX office)
  • Rental Car Discounts, Dell Member Purchase Program
  • UKG Wallet

ABOUT US
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.
Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply