Collections Manager Jobs in Delaware (NOW HIRING)

Make your voice count in a highly visible role supporting Card Collections Litigation. You will represent Chase in hearings and deliver clear, accurate testimony that helps protect customers and the firm. This role offers meaningful exposure to legal proceedings, cross-functional partnership, and opportunities to grow your expertise and influence. If you thrive under pressure, communicate with confidence, and take ownership with minimal oversight, you will excel on this team.
Job summary:
As a Vendor Management Analyst I within Card Collections Litigation, you represent Chase in litigation proceedings that may include depositions, trials, mediations, arbitrations, and other hearings. You prepare case materials in advance, collaborate closely with business and legal partners, and ensure responsibilities and deadlines are clearly established. You provide testimony remotely or in person with accuracy, professionalism, and composure. You bring independent judgment, strong communication skills, and a control-minded approach to every appearance.
This position requires flexibility for scheduling changes and periodic travel for in-person appearances. You will work across multiple stakeholders and timelines, balancing urgency with precision and risk awareness. Success requires the ability to learn and follow procedures, stay objective, and communicate complex information clearly in high-stakes environments. You will be trusted to identify issues early, escalate appropriately, and contribute to continuous process improvement.
Job responsibilities:

• Prepare and organize materials required for litigation appearances and testimony
• Partner with business stakeholders and internal/external legal teams to define responsibilities, timelines, and deliverables
• Represent Chase in remote and in-person litigation proceedings, delivering clear, concise, and accurate testimony
• Apply technical and functional knowledge to make independent decisions and recommendations with minimal oversight
• Escalate case issues, risks, and blockers to management and legal partners in a timely manner
• Follow the department's risk and control expectations, including documentation and adherence to procedures
• Identify and escalate system or process issues and improvement opportunities
• Serve as a subject matter resource on applicable Chase procedures and processes used to support testimony
• Coordinate personal travel for in-person appearances and comply with travel and expense policies
• Maintain professionalism and composure while working in high-pressure environments

Required qualifications, capabilities, and skills:

• Bachelor's degree
• Three years of experience in collections, process management, or financial services operations
• Experience supporting litigation processes and/or serving as a witness, with strong attention to detail for accuracy
• Demonstrated ability to resolve conflicts and de-escalate issues in a professional manner
• Strong analytical and problem-solving skills, including interpreting complex information and drawing logical conclusions
• Excellent verbal and written communication skills, including presenting information clearly and persuasively
• Proven time management skills and ability to meet deadlines while handling multiple priorities independently
• Ability to work effectively under pressure and maintain objectivity in high-stakes settings
• Flexibility to adjust work hours to meet business needs and real-time disruptions
• Strong public speaking skills and confidence communicating in formal hearing or courtroom-style environments

Preferred qualifications, capabilities, and skills:

• Knowledge of internal JPMorganChase systems, such as ICP, C3, and DTS
• Strong organizational skills, follow-up discipline, and attention to execution details
• Two years of people leadership experience
• Experience supporting more than one CCB Operations Function/Line of Business.

Required or Additional Information:

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.
• Travel will be required on a frequent basis.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.