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Collections Manager Jobs in Delaware (NOW HIRING)

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Collection Specialist

Dover, DE · On-site

$35K - $40K/yr

The collections specialist position is accountable for collecting the maximum amount of overdue ... and senior management when necessary to accelerate the collection process • Perform other ...

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Collections Manager information

See Delaware salary details

$31K

$58.8K

$109.1K

How much do collections manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for collections manager in Delaware is $58,772.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,600.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Delaware?

The most popular types of Collections jobs in Delaware are:

What are popular job titles related to Collections Manager jobs in Delaware?

For Collections Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Collections Manager jobs in Delaware look for?

The top searched job categories for Collections Manager jobs in Delaware are:

What cities in Delaware are hiring for Collections Manager jobs?

Cities in Delaware with the most Collections Manager job openings:

Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Delaware as of September 2026, with employment types broken down into 84% Full Time, 7% Part Time, 2% Temporary, and 7% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $58,772 per year, or $28.3 per hour.

Collection Specialist

Dover, DE • On-site

Ready 4 Work
See more jobs at Ready 4 Workexternal

$35K - $40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description


Basic Function: The collections specialist position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods and the use of outside collection services.
Key Responsibilities:
•Collection calls and/or correspondence in a fast-paced goal-oriented collections department
•Responsible for monitoring and maintaining assigned accounts
•Accountable for reducing delinquency for assigned accounts
•Provide customer service regarding collection issues
•Process customer refunds and review account adjustments, including resolving client discrepancies and short payments
•Enlist the efforts of sales and senior management when necessary to accelerate the collection process
•Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Essential Functions:
•Monthly reporting to direct supervisor
•High volume communication (verbal/written) to assigned delinquent customers
•Reconcile customer disputes as they pertain to payment of outstanding balances that are due
•Provide excellent & considerate customer service
•Work independently, manage multiple priorities and work well under pressure
•Participate in team planning meetings
•Meet defined department goals and activity metrics
Required Skills:
•3-5 years high volume corporate collections experience
•Strong Microsoft Office Knowledge (Excel, Word)
•Strong Verbal and Writing skills
•Knowledge of Billing and Collections procedures
•Accounts Receivable knowledge/experience a plus
•Strong attention to detail, goal oriented
•Experience with Great Plains a plus
•Commitment to excellent customer service
Job Type: Full-time
Salary: $35,000.00 - $40,000.00 per year
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Physical setting:
  • Call center

Schedule:
  • 8 hour shift
  • Monday to Friday

Education:
  • High school or equivalent (Preferred)

Experience:
  • Microsoft Excel: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

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