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Collections Associate Jobs in Delaware (NOW HIRING)

BCForward

Collections Associate

New Castle, DE · On-site

$19 - $20/hr

We are seeking a Collections Specialist to join our team. The ideal candidate will have experience in collections, customer communication, and negotiation and a proven ability to recover delinquent ...

Aston Carter

Collections Coordinator

Harrington, DE · On-site

$20 - $25/hr

Collections Coordinator We are seeking a motivated and detail-oriented Commercial Collections ... Associate's or Bachelor's degree preferred. * Strong negotiation, conflict resolution, and customer ...

New

Aston Carter

Collections Coordinator

Harrington, DE · On-site

$20 - $25/hr

Collections Coordinator We are seeking a motivated and detail-oriented Commercial Collections ... Associate's or Bachelor's degree preferred. * Strong negotiation, conflict resolution, and customer ...

Aston Carter

Collections Coordinator

Harrington, DE · On-site

$20 - $25/hr

Collections Coordinator We are seeking a motivated and detail-oriented Commercial Collections ... Associate's or Bachelor's degree preferred. * Strong negotiation, conflict resolution, and customer ...

Aston Carter

Collections Coordinator

Harrington, DE · On-site

$20 - $25/hr

Collections Coordinator We are seeking a motivated and detail-oriented Commercial Collections ... Associate's or Bachelor's degree preferred. * Strong negotiation, conflict resolution, and customer ...

New

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All JobsCollections Associate JobsCollections Associate Jobs in Delaware

Collections Associate information

See Delaware salary details

$11

$20

$30

How much do collections associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for collections associate in Delaware is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Delaware?

The most popular types of Collections jobs in Delaware are:

What cities in Delaware are hiring for Collections Associate jobs?

Cities in Delaware with the most Collections Associate job openings:

Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,987 per year, or $20.7 per hour.

Collections Associate

New Castle, DE • On-site

BCForward
IT Services • 5 - 10K employees
Learn more about BCForwardexternal

$19 - $20/hr

Full-time

Medical, Dental, Vision

Posted 8 days ago

Job description

Job description

Job Description

We are seeking a Collections Specialist to join our team. The ideal candidate will have experience in collections, customer communication, and negotiation and a proven ability to recover delinquent accounts while maintaining compliance and service quality.

Responsibilities:

  • Manage a portfolio of assigned delinquent accounts.
  • Initiate contact with debtors via phone, email, and written correspondence to discuss outstanding debts and payment options, and negotiate arrangements.
  • Document all collection activities, communication records, and payment arrangements in line with client standards and Federal Regulations.
  • Provide customer service, respond to inquiries, deliver accurate information, and address concerns.
  • Utilize skip tracing techniques and tools to locate hard-to-reach debtors.

Required Skills & Qualifications:

  • Strong negotiation and persuasion skills with respectful, professional communication.
  • Effective verbal and written communication, active listening, and empathy.
  • Ability to manage difficult conversations and resolve conflicts while maintaining composure.
  • Detail orientation with sound organizational and time management skills.
  • Reliability and flexibility to work day, evening, and weekend hours as required.
  • Basic computing skills.
  • Ability to obtain any required state or client collection license upon placement.

Preferred Skills:

  • High school diploma or equivalent; some college coursework in business or related fields.
  • 0–1 year of experience in collections or customer service in a financial or credit environment.
  • Proficiency with collections software, CRM systems, and Microsoft Office Suite.
  • Familiarity with debt collection laws, regulations, and compliance requirements.


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About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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