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Collections Associate Jobs in Delaware (NOW HIRING)

M&T Bank

Collections Specialist I

Millsboro, DE · On-site

$18 - $28.31/hr

Associate's degree. Previous experience in customer service, customer-facing, collections, call center or sales. Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market ...

M&T Bank

Collections Specialist I

Millsboro, DE · On-site

$18 - $28.31/hr

Associate's degree. Previous experience in customer service, customer-facing, collections, call center or sales. Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market ...

pcaltd

Collectors - Estate Care Specialist

Wilmington, DE · On-site

$18 - $24.25/hr

Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with ... Experience within debt collections, customer service, or similar phone-based employment preferred.

Victoria's Secret

Selling Associate-Christiana

Newark, DE · On-site

$16 - $19.25/hr

VSCO) is a Fortune 500 specialty retailer of modern, fashion-inspired collections including ... Selling Associate The Selling Associate drives sales and provides exceptional customer service ...

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All JobsCollections Associate JobsCollections Associate Jobs in Delaware

Collections Associate information

See Delaware salary details

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How much do collections associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for collections associate in Delaware is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Delaware?

The most popular types of Collections jobs in Delaware are:

What job categories do people searching Collections Associate jobs in Delaware look for?

The top searched job categories for Collections Associate jobs in Delaware are:

What cities in Delaware are hiring for Collections Associate jobs?

Cities in Delaware with the most Collections Associate job openings:

Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,987 per year, or $20.7 per hour.

Debt Collections

Recovery Solutions Group LLC

Milford, DE • On-site

$42K/yr

Full-time

Posted 27 days ago

Job description

About the Role:
Recovery Solutions Group LLC is looking for a driven and professional Debt Collections Specialist to join our team in Milford, DE. This is a great opportunity to build a rewarding career in financial services while making a real impact for our clients. If you thrive in a fast-paced environment and have a knack for negotiation and problem-solving, we want to hear from you!

Responsibilities:
  • Contact debtors via phone, email, and written correspondence to recover outstanding balances
  • Negotiate payment arrangements and settlements in accordance with company guidelines
  • Accurately document all collection activity and account updates in the collections management system
  • Review and analyze debtor accounts to determine appropriate collection strategies
  • Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and all applicable regulations
  • Meet or exceed individual and team collection targets and performance metrics
  • Handle inbound and outbound calls professionally while maintaining positive debtor relationships
Requirements:
  • Prior experience in debt collections, accounts receivable, or a related financial role preferred
  • Working knowledge of FDCPA regulations and collections compliance standards
  • Strong negotiation, communication, and conflict resolution skills
  • Proficiency with collections software and general computer applications
  • Ability to handle high call volumes and manage multiple accounts simultaneously
  • High school diploma or GED required; associate's or bachelor's degree a plus
  • Professional, persistent, and empathetic demeanor when working with debtors
About Us:
Recovery Solutions Group LLC is a trusted debt recovery firm based in Milford, DE, dedicated to delivering results-driven collection services for our clients. We pride ourselves on maintaining the highest standards of compliance and professionalism in the industry. Our team enjoys a supportive work environment, competitive compensation, and the opportunity to grow within a company that values integrity and performance.
The hours are M-F (8-4)
What to expect during the interview process:
Interviews are conducted in person during normal business hours, typically around 9:00 AM, although we can accommodate other times when needed. You'll complete a quick typing test and meet with one of our managers to talk more about the role and see if it feels like a good fit on both sides.