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Collections Associate Jobs in New Castle, DE (NOW HIRING)

Chesapeake Utilities

Collections Rep II

Newark, DE · Hybrid

$39K - $66K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Associates Degree required or 1+ years of work experience Related Experience: * At least two (2) years of credit and collections experience preferred * Experience with, but not limited to, ADDs and ...

tcw

Collection Specialist

Gibbstown, NJ · On-site

$18.25 - $24.50/hr

Under general direction of the Team Lead for the region, the Credit & Collections AR Specialist ... About you: * Associate's degree in accounting or comparable work experience. * Professional ...

Capital Seaboard

Collection Specialist

Gibbstown, NJ · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... associates, best-in-breed technology, rapid service, and support levels that solidify our long ... Under general direction of the Team Lead for the region, the Credit & Collections AR Specialist ...

Chefs' Warehouse

Collection Specialist

Gibbstown, NJ · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... associates, best-in-breed technology, rapid service, and support levels that solidify our long ... Under general direction of the Team Lead for the region, the Credit & Collections AR Specialist ...

J.P. Morgan

Quant Analytics Associate Senior

Wilmington, DE · On-site

  • Medical

  • Retirement

As a Quantitative Analytics Associate Senior in the Analytics and Business Strategy Execution team ... Applied Collections and Recovery knowledge/experience in Auto, Card, Retail and/or Business Banking ...

The Chefs' Warehouse

Collection Specialist

Gibbstown, NJ

$55K - $60K/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... associates, best-in-breed technology, rapid service, and support levels that solidify our long ... Under general direction of the Team Lead for the region, the Credit & Collections AR Specialist ...

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All JobsCollections Associate JobsCollections Associate Jobs in New Castle, DE

Collections Associate information

See New Castle, DE salary details

$10

$19

$29

How much do collections associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for collections associate in New Castle, DE is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.31 per hour, depending on experience, location, and employer.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in New Castle, DE?

The most popular types of Collections jobs in New Castle, DE are:

What cities near New Castle, DE are hiring for Collections Associate jobs?

Cities near New Castle, DE with the most Collections Associate job openings:

Collections Associate jobs near you

AD - Digital Collections Strategy &Analytics

OneMain Financial

Wilmington, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

OneMain Financial rating

7.4

Company rating: 7.4 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

117th of 150 rated financial services

Job description

The Associate Director of Digital Collections Strategy and Analytics is a critical role that will develop and execute on strategies that deepen digital engagement and improve experiences with Collections customers, while pursuing enhanced performance across pre-Collections, Collections and Recoveries.
This is an exciting opportunity to join a growing team that has developed strong partnerships and working relationships with other key functional areas such as Operations. Additional responsibilities include driving a new agenda containing elements of transformation, optimization and continued R&D. This individual will serve as the voice of collections for our product and technology teams in pursuit of a best in class digital and self-service experience. They will make tradeoffs across collections effectiveness and operational expenses while balancing regulatory and reputational considerations.
This ideal candidate will possess the analytics background and strategic acumen to direct a function that draws strategic insights from data using database and statistical analysis tools to inform decisions and support the company's overarching strategic goals relative to loss prevention. They can be successful leading various types of functions or initiatives across multiple disciplines of our business. They bring new ways of thinking, data sources, technologies and capabilities to our business.
Key Responsibilities
  • Develop the vision and set of objectives and roadmap for digital Collections agenda
  • Build and manage a learning agenda that enables continuous improvement
  • Develop and optimize strategies that balance collections effectiveness and operational expenses through a combination of analysis, testing and collaboration with partner groups
  • Independently lead the entire project lifecycle for complex analysis, strategies and models
  • Partner with other leaders to define business priorities, align talent and resources and communicate progress to executive management
  • Understand the data environment to appropriately prioritize and set expectations for key reporting, modeling, and analytical priorities
  • Draw conclusions and influence at all levels of the organization
  • Build and lead a high performing team - hiring, developing and leading the efforts of others

Qualifications
  • Bachelor's Degree in a quantitative discipline (Engineering, Statistics, Economics, Business Management or Computer Science); Master's preferred
  • 7+ years of experience in consumer lending (preferably in digital servicing or Collections) driving informative risk decisions through analyses; Master's or PHD degrees may offset experience
  • 3+ years of leadership experience, building and prioritizing teams and objectives based on company strategy
  • Advanced analytical skillset using tools such as SAS, SQL, R, Python
  • Innovative and capable of developing creative solutions to complex, data-driven problems

Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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