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Client Success Jobs in Indiana (NOW HIRING)

FlexTG

Manager Client Account Management

Indianapolis, IN · Hybrid

$85K - $95K/yr

Description Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 ...

FlexTG

Manager Client Account Management

Indianapolis, IN · Hybrid

$85K - $95K/yr

Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 miles of a ...

SS&C

Client Services Analyst I

Evansville, IN · Hybrid

Regardless of the platform you support, you'll be at the forefront of client success-resolving technical issues, guiding product usage, and building strong relationships with key personnel at hedge ...

Sharetec

Client Account Executive

Fort Wayne, IN · On-site

$65K - $75K/yr

... their success. The Role We're looking for a Client Account Executive (CAE) to serve as a trusted advisor and consultative sales partner to a portfolio of credit union clients. This role is ...

VIV

Be Seen First

Client Support Specialist

Evansville, IN · On-site

$17.25 - $23/hr

This role gives you the opportunity to build strong client relationships, learn the digital marketing and software industry, and grow into a larger client success or account support role over time. ...

GigaBrands

Brand Manager - INT003

Brazil, IN · Remote

The Brand Manager is a key member of the client success and operations team at GIGABRANDS. Sitting between the Brand Director and Junior Brand Managers, this role is responsible for managing day-to ...

GigaBrands

Brand Manager

Brazil, IN · Remote

The Brand Manager is a key member of the client success and operations team at GIGABRANDS. Sitting between the Brand Director and Junior Brand Managers, this role is responsible for managing day-to ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Indiana

Client Success information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do client success jobs pay per year?

As of Jul 23, 2026, the average yearly pay for client success in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Indiana? The most popular types of Client Success jobs in Indiana are:
What are popular job titles related to Client Success jobs in Indiana? For Client Success jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Indiana look for? The top searched job categories for Client Success jobs in Indiana are:
What cities in Indiana are hiring for Client Success jobs? Cities in Indiana with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Indiana as of July 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Manager Client Account Management

FlexTG

Indianapolis, IN • Hybrid

$85K - $95K/yr

Full-time

Posted 10 days ago

Job description

Description

Lead Client Success. Drive Strategy. Build High-Performing Teams.

Manager, Client Account Management

Location: United States (Remote/Hybrid)

Work Arrangement: Employees residing within 40 miles of a FlexTG office are expected to work a hybrid schedule and be in the office four days per week. Employees residing outside of that radius may work remotely.

Compensation: $85,000 - $95,000 annual base salary, plus eligibility for quarterly and annual bonus plans based on individual and company performance.

Work Authorization: Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

At FlexTG, we help organizations across the country simplify technology management through industry-leading Managed Print Services and business solutions. As the nation's largest brand-neutral MPS provider, we combine innovative technology, exceptional service, and a people-first culture to deliver outstanding results for our customers.

We're looking for a strategic, data-driven leader to oversee a team of Client Account Managers responsible for client retention, satisfaction, growth, and operational excellence. This is more than a people leadership role—it's an opportunity to shape client strategy, coach a high-performing team, and influence business outcomes across a national customer portfolio.

If you're a leader who enjoys developing talent, solving complex business challenges, using data to drive decisions, and building scalable processes, we'd love to meet you.

What You'll Do

  • Lead, coach, and develop a team of Client Account Managers.
  • Drive client retention, satisfaction, profitability, and growth across a diverse portfolio of accounts.
  • Establish performance expectations and use metrics, dashboards, and reporting to measure success.
  • Serve as an escalation point for strategic client issues and account risk.
  • Analyze account health, renewal forecasts, customer feedback, and profitability trends to identify opportunities and mitigate risk.
  • Partner with Sales, Service, Operations, Billing, and other cross-functional teams to deliver exceptional client experiences.
  • Participate in Quarterly Business Reviews (QBRs), executive client meetings, and strategic planning discussions.
  • Improve operational consistency through process development, documentation, and accountability.
  • Train and onboard new Client Account Managers while fostering a culture of continuous improvement and collaboration.

What Makes Someone Successful in This Role

  • Passion for coaching and developing high-performing teams.
  • Strong operational mindset with a focus on process improvement and accountability.
  • Ability to use data and metrics to drive business decisions.
  • Executive presence and credibility with senior client stakeholders.
  • Direct, professional communication style.
  • Calm and solution-oriented approach during client escalations.
  • High degree of ownership and accountability.
  • Ability to balance customer satisfaction, business performance, and team development.

Required Qualifications

  • Bachelor's degree or equivalent combination of education and experience.
  • 5+ years of experience in account management, customer success, client services, or a related client-facing field.
  • 3+ years of leadership experience managing or coaching client-facing professionals.
  • Experience managing enterprise or strategic customer relationships.
  • Advanced Microsoft Excel skills.
  • Experience using CRM platforms and reporting tools.
  • Experience conducting or supporting Quarterly Business Reviews (QBRs) and executive client presentations.
  • Experience reviewing contracts, renewals, profitability trends, or client retention risks.
  • Strong analytical, communication, and problem-solving skills.
  • Must be authorized to work in the United States without sponsorship now or in the future.

Preferred Qualifications

  • Managed Print Services, Managed Services, SaaS, Healthcare Services, Technology Services, Telecom, or Customer Success leadership experience.
  • Experience managing account managers, customer success managers, or similar client-facing teams.
  • Power BI experience.
  • ServiceNow exposure.
  • Experience supporting healthcare or other highly regulated industries.
  • Familiarity with contract management, renewals, profitability analysis, and account growth strategies.
  • Experience presenting to executive-level stakeholders and leading strategic client discussions.

Why FlexTG?

  • Join the nation's largest brand-neutral Managed Print Services provider.
  • Lead a team that directly impacts customer retention, growth, and satisfaction.
  • Influence strategy and drive meaningful business results.
  • Grow your leadership career in a dynamic, fast-paced environment.
  • Collaborate with talented professionals committed to delivering exceptional customer outcomes.
  • Be part of a people-first culture that values innovation, accountability, and continuous improvement.

The Ideal Candidate

The ideal candidate is a strategic leader who can effectively balance people leadership and business performance. They are comfortable using metrics to drive decisions, coaching others to reach their potential, managing account risk, and building strong executive-level client relationships.

They bring a high level of ownership, thrive in a fast-paced environment, and know how to create structure, drive accountability, and lead a high-performing client management organization that delivers measurable results. This leader is as comfortable reviewing dashboards and forecasting renewals as they are coaching team members and leading executive client conversations.

Equal Employment Opportunity

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information, pregnancy, protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state, or local laws.