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Client Success Jobs in Indiana (NOW HIRING)

SS&C

Client Services Analyst I

Evansville, IN · Hybrid

Regardless of the platform you support, you'll be at the forefront of client success-resolving technical issues, guiding product usage, and building strong relationships with key personnel at hedge ...

Sharetec

Client Account Executive

Fort Wayne, IN · On-site

$65K - $75K/yr

... their success. The Role We're looking for a Client Account Executive (CAE) to serve as a trusted advisor and consultative sales partner to a portfolio of credit union clients. This role is ...

Allegion

Customer Success Specialist

Carmel, IN · On-site

Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen ... Customer Success experience in software/technology company Experience with Smart-Home ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Indiana

Client Success information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do client success jobs pay per year?

As of Jul 1, 2026, the average yearly pay for client success in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Indiana? The most popular types of Client Success jobs in Indiana are:
What are popular job titles related to Client Success jobs in Indiana? For Client Success jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Indiana look for? The top searched job categories for Client Success jobs in Indiana are:
What cities in Indiana are hiring for Client Success jobs? Cities in Indiana with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.
Vice President, Client Services

Vice President, Client Services

Clinical Architecture

Indianapolis, IN

Other

Posted 2 days ago

Job description

About The Position

Clinical Architecture is seeking a Vice President of Client Services to join our team in the Indianapolis, IN area. The Vice President, Client Services is a senior leader responsible for delivering exceptional client outcomes while building a high performing, engaged, and continuously developing team.
This role owns the full post-sale client experience and will lead the departments accountable for client implementations, operations, success (account management) and professional services. The Vice President, Client Services will maintain a scalable services organization, ensuring strong operational rigor, and partner cross-functionally to ensure products meet client expectations and are successfully adopted.

  • This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance.
  • Applicants must be authorized to work in the U.S. without sponsorship.
  • Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

Customer Outcomes at Scale

  • Own end-to-end client outcomes across the post-sale life cycle, from implementation to expansion.
  • Ensure clients achieve predictable time-to-value, strong adoption, platform stability, and long-term success.
  • Serve as the executive escalation point for critical client issues and relationships.

Core Leadership + Team Development Requirements

  • Lead, mentor, and scale our high-performing Client Services team composed of:
    • Client Operations
    • Client Success
    • Implementation Architecture
    • Professional Services
  • Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement.
  • Design clear roles, career paths, and operating expectations as our organization scales.
  • Promote a culture of continuous learning and knowledge sharing across the team.
  • Ensure appropriate resource allocation and workload balancing to prevent burnout and maintain performance.

Cross-Functional Partnership

  • Partner with Product Management, Product Engineering, and Product Quality to ensure product releases can be adopted seamlessly by clients.
  • Establish feedback loops from clients and the field into product strategy and prioritization.

Operating Rigor + Scalability

  • Define and own Client Services' KPIs and OKRs, ensuring progress is visible and measurable.
  • Design scalable processes and tools that support growth without sacrificing quality.
  • Balance standardization with flexibility across client segments and use cases.

What Success Looks Like

  • Clients experience consistent, high-quality implementations, and ongoing support.
  • Product releases are deployed on-time and with minimal disruptions.
  • Client Services KPIs are clearly defined, tracked, and improving quarter over quarter.
  • The services organization scales sustainably, without reliance on heroics.

Leadership and Mindset

  • A systems thinker who enjoys building structures where it doesn't yet exist.
  • Comfortable holding leaders accountable while building trust and alignment.
  • Energized by growth, ambiguity, and the challenge of scale.
  • Strong executive presence with the ability to influence across functions.
  • A value-driven leader who models ownership, transparency, and collaboration.

Qualifications

  • Minimum of 10 years of experience leading client services, customer success, professional services, or similar teams.
  • Minimum of 5 years managing Directors and/or large teams.
  • Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments.
  • Experience partnering deeply with Product and Engineering teams.
  • Experience supporting or scaling international customers and services operations is a strong plus.
  • Healthcare or regulated industry experience is strongly preferred.

Apply