ZipRecruiter

Log In

1

Client Success Jobs in Middletown, IN (NOW HIRING)

Fooda

Client Success Partner

Indianapolis, IN · On-site

As an Client Success Partner, you will oversee Fooda's restaurant network in the Indiana market. Your role will be pivotal in ensuring that Fooda's restaurant partners are high-quality, reliable, and ...

Fooda

Client Success Partner

Indianapolis, IN · On-site

$60K - $70K/yr

As an Client Success Partner, you will oversee Fooda's restaurant network in the Indiana market. Your role will be pivotal in ensuring that Fooda's restaurant partners are high-quality, reliable, and ...

Softheon

Client Executive

Indianapolis, IN · Remote

$78K - $106K/yr

Client Success Job Location: Remote About Us Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions ...

Authenticx

Account Operations Manager

Indianapolis, IN · On-site

This role operates within a three-person account team alongside a Strategic Relationship Executive (SRE), who owns commercial and executive relationships, and a Client Success Manager (CSM), who owns ...

Robert Half

Client Solutions Manager

Indianapolis, IN · On-site

JOB REQUISITION Client Solutions Manager LOCATION IN INDIANAPOLIS Job Summary As a Client Solutions ... Must have a proven track record of success and be a competitive and self-motivated individual. Top ...

next page

Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Middletown, IN

Client Success information

See Middletown, IN salary details

$26.5K

$67.8K

$114.2K

How much do client success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client success in Middletown, IN is $67,766.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $80,800.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What cities near Middletown, IN are hiring for Client Success jobs?

Cities near Middletown, IN with the most Client Success job openings:

Client Success jobs near you

Client Success Partner

Fooda

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Key responsibilities

  • Serve as the day-to-day contact for an assigned book of business, building trusted relationships within client organizations.

  • Proactively communicate with clients to ensure the program meets expectations, address concerns, and align on shared goals, including leading quarterly business reviews.

  • Identify at-risk accounts, develop retention strategies, and pursue upsell and cross-sell opportunities within existing accounts.

Job description

Who We Are:

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by different restaurants that come onsite and serve fresh lunch from their chef’s unique menus. Now with over 30 million meals sold, Fooda operates in over 20 major US cities with plans for continued expansion. Eight out of ten employees believe Fooda is one of their company’s top perks.

Position Overview:

As an Client Success Partner, you will oversee Fooda’s restaurant network in the Indiana market. Your role will be pivotal in ensuring that Fooda’s restaurant partners are high-quality, reliable, and go above and beyond to service our clients and their employees.

What You'll Be Doing:

Client Relationship Management

  • Serve as the day-to-day contact for an assigned book of business, building deep, trusted relationships at multiple levels within each client organization.
  • Proactively communicate with clients to ensure the program is meeting and exceeding defined expectations, address concerns, and align on shared goals.
  • Plan, prepare, and lead regular Quarterly Business Reviews (QBRs). Monitor account health indicators and proactively identify at-risk accounts before issues escalate.
  • Develop and execute tailored retention strategies to reduce churn and protect recurring revenue.
  • Identify upsell and cross-sell opportunities within existing accounts and work with internal teams to pursue them.
  • Act as the voice of the client internally, advocating for client needs with Product, Operations, and Support teams.
  • Collaborate with other teams at Fooda to ensure a seamless client experience.

Who You Are:

  • You are first and foremost a team player, working towards the shared goals of the organization.
  • You have at least 4-6 years of relevant account management experience.
  • You are organized and care about getting the details right.
  • Type-A personality is a plus! You have strong communication skills and are comfortable giving direction. You are optimistic in the face of problems and know that you're capable of finding solutions.
  • You are savvy with technology and will be comfortable in a fast-paced startup.
  • You can lift and carry up to 40 lbs. and stand for up to two hours.
  • Experience working with restauranteurs preferred, but not necessary.

What We’ll Hook You Up With:

  • Competitive market salary and stock options based on experience
  • Comprehensive health, dental and vision insurance plans
  • 401k retirement plan with company match
  • Paid maternity and parental leave benefits
  • Flexible spending accounts
  • Company-issued laptop
  • Daily subsidized lunch program (ours!) 
  • A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No recruiters please.

The salary range for this role is between $60,000-$70,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.

Powered by JazzHR

7uZvxC6Gr9

Fooda logo

About Fooda

Sourced by ZipRecruiter

Fooda is a Workplace Food Program people love and look forward to every day. We scour the streets for the Best Food Trucks, Trendy Restaurants, and Hidden gem mom and pops. Making the connection between them and people who appreciate their food is our passion. We're looking for talented colleagues who want to advance their careers and help scale a business. We all share an interest in Solving problems with data, Taking chances, Beating goals, and Delighting Customers. Our Team's successful execution of those interests has driven expansion to over a dozen markets since our founding in 2011.

Industry

Food services and drinking places

Company size

51 - 200 Employees

Headquarters location

Chicago, IL, US

Year founded

2011

Social media

FacebookTwitter

View All Fooda Jobs