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Technical Success Manager Jobs in Indiana (NOW HIRING)

Grote Industries

Customer Success Manager

Madison, IN · On-site

Customer Success Manager The Customer Success Manager will oversee the day-to-day customer ... Technical troubleshooting of trailer electrical systems, telematics systems, cellular and Bluetooth ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing ... satisfaction. - Technical troubleshooting of trailer electrical systems, telematics systems ...

groteindustries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing ... satisfaction. - Technical troubleshooting of trailer electrical systems, telematics systems ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Indiana

Technical Success Manager information

See Indiana salary details

$48.5K

$144.9K

$184.1K

How much do technical success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical success manager in Indiana is $144,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,900.00 and $172,200.00 per year, depending on experience, location, and employer.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications can earn higher compensation, often including bonuses and benefits.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

What are popular job titles related to Technical Success Manager jobs in Indiana? For Technical Success Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Technical Success Manager jobs in Indiana look for? The top searched job categories for Technical Success Manager jobs in Indiana are:
What cities in Indiana are hiring for Technical Success Manager jobs? Cities in Indiana with the most Technical Success Manager job openings:
Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $144,911 per year, or $69.7 per hour.

Customer Success Manager

Grote Industries

Madison, IN • On-site

Other

Re-posted 6 days ago

Job description

Customer Success Manager

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable processes, and redefine what exceptional customer experience means in the connected technology industry. They're responsible for delivering top-tier, 24/7/365 service that exceeds customer expectations. This person must communicate clearly and proactively, always on the lookout for ways to increase satisfaction and continuously refine how we serve our customers. They should bring the kind of energy and adaptability that thrives in a startup-like environment. Most importantly, they must have an entrepreneurial mindset, owning their work, thinking on their feet, innovating on the fly, and pushing our business forward every single day.

Position Duties:

  • Supports and leads all customer support activities.
  • Guides new customers through setup, product training, and best practices to facilitate early success and faster adoption.
  • Monitor usage and trailer health metrics to identify trends, potential risks, and opportunities to optimize usage and customer satisfaction.
  • Technical troubleshooting of trailer electrical systems, telematics systems, cellular and Bluetooth connectivity.
  • Offer recommendations for additional features or use cases based on the customer's needs and objectives.
  • Create and maintain documentation, FAQs, and instructional materials to support customer self-service.
  • Gather and synthesize customer feedback to influence the product roadmap, ensuring it aligns with market needs and customer expectations.

Requirements: A bachelor's degree in engineering, marketing, or related area of focus or comparable experience, and a minimum of 10 years of professional customer service experience and 5 years of experience in management positions. Prior experience in the commercial semi-trailer industry is a plus. The ability to travel up to 25% of the time is necessary. Proactive thinking and problem-solving skills as well as the ability to influence others and show initiative is expected.

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