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Client Services Analyst Jobs (NOW HIRING)

SS&C

Client Services Analyst I

Jacksonville, FL · Hybrid

Client Services Analyst I Location(s) : Jacksonville, FL / Chicago, IL / Evansville, IN / San Francisco, CA / Mississauga, Canada (Hybrid) About the Role Join SS&C's Client Services team, where ...

SS&C

Client Services Analyst I

Evansville, IN · Hybrid

Client Services Analyst I Location(s) : Jacksonville, FL / Chicago, IL / Evansville, IN / San Francisco, CA / Mississauga, Canada (Hybrid) About the Role Join SS&C's Client Services team, where ...

SS&C Technologies

Client Services Analyst

Chicago, IL · On-site

Client Services AnalystLocations: Chicago, Ill / HybridGet To Know Us:We are a growing team with a ... Strong analytical ability to perform full range of problem-solving tasks - ability to define ...

SS&C

Client Services Analyst I

San Francisco, CA · Hybrid

Client Services Analyst I Location(s) : Jacksonville, FL / Chicago, IL / Evansville, IN / San Francisco, CA / Mississauga, Canada (Hybrid) About the Role Join SS&C's Client Services team, where ...

Nasdaq

Index Client Services Analyst

Philadelphia, PA · On-site

$66K - $112K/yr

As an Index Client Services Analyst reporting to the Director Client Success Management, you'll play a key role in supporting some of the world's largest financial institutions as they rely on Nasdaq ...

Nasdaq

Index Client Services Analyst

Philadelphia, PA · Hybrid

$66K - $112K/yr

As an Index Client Services Analyst reporting to the Director Client Success Management, you'll play a key role in supporting some of the world's largest financial institutions as they rely on Nasdaq ...

Nasdaq

Index Client Services Analyst

Philadelphia, PA · On-site

$66K - $112K/yr

As an Index Client Services Analyst reporting to the Director Client Success Management, you'll play a key role in supporting some of the world's largest financial institutions as they rely on Nasdaq ...

Nationalindemnity

Client Services Analyst I

Omaha, NE · Hybrid

The Client Services Analyst provides customers technology support for company products, including assistance in accessing and navigating website applications and software programs, online account ...

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Client Services Analyst information

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$14

$29

$48

How much do client services analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for client services analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What does a client services analyst do?

A Client Services Analyst acts as a bridge between a company and its clients by providing support, analyzing client needs, and ensuring customer satisfaction. They handle client inquiries, troubleshoot issues, and often analyze data to identify trends or areas for improvement in service delivery. Their goal is to enhance the overall client experience and maintain strong professional relationships. Additionally, they may assist with onboarding new clients, preparing reports, and collaborating with internal teams to resolve client concerns.

How does a client services analyst typically interact with internal teams to resolve client issues?

A Client Services Analyst frequently collaborates with departments such as operations, IT, and sales to address and resolve client concerns efficiently. This role often acts as a bridge between the client and internal teams, ensuring that client needs are clearly communicated and solutions are delivered promptly. Regular meetings and status updates are common, and analysts may also participate in cross-functional projects to improve service delivery. Effective communication and strong problem-solving skills are essential for navigating these interactions and maintaining client satisfaction.

What are the key skills and qualifications needed to thrive as a client services analyst, and why are they important?

To thrive as a Client Services Analyst, you typically need strong analytical abilities, problem-solving skills, and a bachelor’s degree in business, finance, or a related field. Familiarity with customer relationship management (CRM) software, data analysis tools, and Microsoft Excel is often required. Exceptional communication, active listening, and time management skills help you build rapport and efficiently address client needs. These competencies ensure effective client support, accurate issue resolution, and long-term client satisfaction vital to organizational success.

What is the difference between Client Services Analyst vs Customer Support Specialist?

AspectClient Services AnalystCustomer Support Specialist
Required CredentialsBachelor's degree, certifications in customer relationship management or related fieldsHigh school diploma or equivalent, relevant certifications optional
Work EnvironmentOffice setting, client-facing, analytical tasksCall centers, help desks, direct customer interaction
Employer & Industry UsageFinancial services, consulting, corporate sectorsRetail, tech companies, service industries
Search & Comparison IntentUnderstanding client relationship management roles, analytical responsibilitiesCustomer support roles, troubleshooting, direct service

The main difference is that Client Services Analysts focus on managing client relationships, analyzing client needs, and providing strategic solutions, often in a corporate or financial setting. Customer Support Specialists primarily handle direct customer inquiries, troubleshooting, and support tasks. Both roles require strong communication skills, but the Analyst role tends to involve more analytical and strategic responsibilities.

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Client Services Analyst jobs near you
Infographic showing various Client Services Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Client Services Analyst

Financial Software Solutions

Houston, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Client Services Analyst

Financial Software Solutions, LLC (FSS) is a fast-growing SaaS fintech company delivering innovative financial software solutions to legal and trustee professionals. We are seeking a Customer Support & Business Analyst who is passionate about delivering exceptional customer experiences while leveraging data analysis and business insight to help customers achieve success.

This role combines customer support, business analysis, and data-driven problem-solving. The ideal candidate will possess strong analytical skills, advanced Microsoft Office proficiency, excellent written and verbal communication skills, a customer-first mindset, and experience working with Excel and SQL databases to investigate, analyze, and resolve customer issues.

What You'll Do

Serve as the primary point of contact for customers via phone, email, and virtual meetings.

Build strong customer relationships through exceptional service, responsiveness, and professionalism.

Analyze customer inquiries, identify trends, and recommend solutions that improve customer outcomes.

Utilize Excel and SQL database tools to research, validate, and analyze customer data and system information.

Document customer requests, findings, and resolutions accurately within internal tracking systems.

Communicate complex information clearly and effectively to both customers and internal teams.

Provide customer training, onboarding assistance, and educational webinars as needed.

Collaborate with internal departments to investigate issues and support resolution efforts.

Monitor customer feedback and identify opportunities for process improvements.

Support a customer retention and satisfaction-focused culture through proactive communication and follow-up.

What We're Looking For

2+ years of experience in customer support, customer success, business analysis, financial services, SaaS, or a related field.

Strong analytical and problem-solving skills with the ability to interpret data and identify trends.

Advanced proficiency in Microsoft Excel, including data analysis, reporting, formulas, pivot tables, and data validation.

Experience querying and analyzing data using SQL Server or similar relational databases.

Excellent written and verbal communication skills with the ability to communicate effectively across all levels of an organization.

Strong customer service orientation with a commitment to delivering exceptional customer experiences.

Highly organized with strong attention to detail and documentation skills.

Ability to manage multiple priorities in a fast-paced environment.

Associate degree required; Bachelor's degree preferred in Business, Finance, Information Systems, Accounting, or a related field.

Experience within financial services, legal, bankruptcy, or trustee environments is a plus.

Preferred Qualifications

Experience analyzing financial or operational data.

Familiarity with SaaS applications and customer relationship management systems.

Experience creating reports, dashboards, or data-driven recommendations.

Understanding of SQL Server databases and data structures.

Experience delivering customer training or presentations.

What Success Looks Like

Customer Excellence

Consistently delivers responsive, professional, and high-quality customer support.

Builds trusted customer relationships that contribute to customer retention and satisfaction.

Analytical Problem Solving

Effectively investigates customer issues using data analysis and critical thinking.

Identifies patterns, trends, and opportunities for process improvement.

Collaboration

Works effectively with internal teams to resolve customer concerns and improve business processes.

Shares insights and recommendations that enhance the overall customer experience.

Accountability

Demonstrates professionalism, integrity, and ownership in all customer interactions and responsibilities.

Benefits & Perks (Full-Time Employees)

Health and dental insurance

401(k) with up to 4% company match after one year

Supportive, collaborative, and team-oriented work environment

Opportunities for professional growth and development

Apply