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Client Operations Manager Jobs in Florida (NOW HIRING)

ShyftOff

Operations Manager

Tampa, FL · On-site

As an Operations Manager you'll own delivery for assigned campaigns, translating client requirements into operational execution. You'll be the operational owner who ensures the right agents are in ...

Ameriprise Financial

Operations Manager

Dunedin, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager Location: Dunedin, FL Employment Type: Full-Time | In-Office About the ... Understand the client experience from initial contact through ongoing service * Identify ...

ShyftOff

Operations Manager

Tampa, FL · On-site

As an Operations Manager you'll own delivery for assigned campaigns, translating client requirements into operational execution. You'll be the operational owner who ensures the right agents are in ...

VivoAquatics

Operations Manager

Orlando, FL · On-site +1

Client & Account Management * Serve as the primary operational contact for key clients including hotels, resorts, multifamily properties, and commercial facilities * Conduct property walkthroughs and ...

VivoAquatics

Operations Manager

Orlando, FL · On-site

Client & Account Management * Serve as the primary operational contact for key clients including hotels, resorts, multifamily properties, and commercial facilities * Conduct property walkthroughs and ...

VIVOAQUATICS INC

Operations Manager

Orlando, FL

Client & Account Management * Serve as the primary operational contact for key clients including hotels, resorts, multifamily properties, and commercial facilities * Conduct property walkthroughs and ...

Roy Jorgensen Associates

Operations Manager

Dania Beach, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We know how to identify and implement innovative solutions for our client's toughest challenges. Position Summary: Roy Jorgensen Associates, Inc. is currently seeking a full-time Operations Manager ...

New

The LaSalle Group

Operations Manager

Sarasota, FL · On-site

$160K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Our client, an industrial machine manufacturer, is seeking an experienced Operations Manager that will oversee and manage all manufacturing operations including materials management, inventory ...

VEV

Operations Manager

Naples, FL · On-site

$78K - $87K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As we expand operations to Naples, Florida, we are seeking an experienced Operations Manager to ... Improve client lifecycle and communications through automation and structure Financial Oversight

Facility Management Company

Be Seen First

Regional Operations Manager

Tampa, FL · On-site

$119K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The position drives team engagement and client satisfaction to ensure achievement of all ... The Regional Operations Manager leads others positively exemplifying values. KEY DUTIES AND ...

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Showing results 41-60

All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Florida

Client Operations Manager information

See Florida salary details

$33.3K

$92.4K

$101.3K

How much do client operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for client operations manager in Florida is $92,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are the most commonly searched types of Client Operations jobs in Florida?

The most popular types of Client Operations jobs in Florida are:

What are popular job titles related to Client Operations Manager jobs in Florida?

For Client Operations Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Client Operations Manager jobs in Florida look for?

The top searched job categories for Client Operations Manager jobs in Florida are:

What cities in Florida are hiring for Client Operations Manager jobs?

Cities in Florida with the most Client Operations Manager job openings:

Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $92,423 per year, or $44.4 per hour.

Operations Manager

ShyftOff

Tampa, FL • On-site

Full-time

Re-posted 2 days ago

Job description

About this role
At ShyftOff you'll sit at the center of our delivery engine. ShyftOff connects clients with flexible, high-quality US-based contact center talent on a platform that is designed to scale their workforce in just a few clicks. As an Operations Manager you'll own delivery for assigned campaigns, translating client requirements into operational execution. You'll be the operational owner who ensures the right agents are in the right seats, training resources enable quality, and operational signals are turned into timely, tactical decisions that protect SLA performance and margin.
What you'll own
  • End-to-end campaign delivery: own staffing outcomes, utilization, SLA compliance, margin, and day-to-day operational health for assigned accounts.
  • Agent matching & success: move agent 1099s through ShyftOff's pipeline and place the highest-quality agents on campaigns - balancing speed, fit, and quality to meet campaign demand.
  • WFM partnership: work closely with the Director of WFM to ensure shifts are picked up and intraday actions are taken so occupancy and adherence targets are achieved. You will own client-provided forecasting data to deliver perfect staffing.
  • Training & enablement oversight: ensure training materials and support resources (both ShyftOff and client-provided) are current, high-quality, and evolving. Keep client training up to date to satisfy agent performance requirements and maintains quality standards.
  • Quality & performance: own QA program inputs and outcomes - ensure QA frameworks, scorecards, and feedback loops are producing the quality required to meet client expectations.
  • Data-driven deployment: use data to interpret staffing accuracy, SLA compliance, occupancy, and other operational metrics - deploy and reallocate agent talent and resources to meet targets.
  • Platform partnership: partner with Product & Engineering to maintain platform efficiency and provide input for enhancements to WFM tools, QA platforms, knowledge management, and AI automation to improve productivity and reduce cost-to-serve.
  • Client partnership: run operational business reviews and proactively communicate delivery status, opportunities, and remediation plans to client stakeholders.
Client KPIs you'll align to
Typical client KPIs you'll manage toward include: AHT, ASA, FCR, CSAT, NPS, occupancy, schedule adherence, shrinkage, forecast accuracy, and SLA compliance.
What success looks like in the first 3 months:
  • Staffing accuracy and agent pool health strong enough to meet client staffing targets.
  • SLA compliance at or above client targets.
  • Clear evidence that training and support resources produce consistent quality outcomes.
  • Measurable improvements in CSAT/FCR or other client KPIs through improved talent placement and QA alignment.
  • Playbooks and processes that make deployments repeatable and reduce time-to-stability for new campaigns.
You'll thrive here if you have
  • 5+ years in contact center / BPO operations, with direct ownership of contact center service delivery and/or client outcomes.
  • 3+ years managing and collaborating across teams that include team leads, QA analysts, WFM teams, and agents with measurable performance outcomes.
  • Deep familiarity with contact center KPIs (AHT, ASA, FCR, CSAT, NPS, occupancy, shrinkage, SLA compliance, etc).
  • Hands-on experience working with WFM teams and WFM tools.
  • Strong ability to critically review and improve client-provided training and support materials.
  • Strong operational instincts and the ability to turn data into tactical decisions about where to deploy agent talent.
  • Excellent stakeholder and client communication skills - you'll present operational realities and remediation plans to clients.
  • Advanced Excel skills (pivot tables, index-match, advanced formulas); analytics or SQL experience is a plus.
Nice to have
  • Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks.
  • Experience with QA frameworks, accreditation programs, or training program design.
  • Experience with AI/automation or knowledge management platforms.
ShyftOff logo

About ShyftOff

Sourced by ZipRecruiter

Industry

Strategic planning consulting services

Company size

1 - 10 Employees

Headquarters location

Tampa, FL, US

Year founded

2020

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