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Call Center Representative Jobs in Florida (NOW HIRING)

Bocatti Experience

Call Center Representative

Miami, FL · On-site

$17 - $26/hr

Position Overview The Call Center Representative is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information.

EyeSouth Partners

Call Center Representative

Fort Pierce, FL · On-site

$14.50 - $18/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...

SNI USA Inc

Call Center

Saint Petersburg, FL · On-site

$19/hr

SNI Companies is looking for seasonal Call Center Representatives. You will be working in a professional, team-oriented call center environment supporting government municipality inquiries. Must have ...

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How much do call center representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center representative in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.
More about Call Center Representative jobs

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For Call Center Representative jobs in Florida, the most frequently searched job titles are:

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The top searched job categories for Call Center Representative jobs in Florida are:

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Cities in Florida with the most Call Center Representative job openings:

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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Representative

Lee County Tax Collector

Fort Myers, FL • On-site

$18.38/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Description:

**Salary Information - Starting Hourly Rate of $18.38. Hours are Mon.-Fri. 8:15 a.m.-5:15 p.m.**

Do you thrive in a fast-paced, customer focused environment? Look no further than the Call Center Representative role here at the Lee County Tax Collector (LCTC). In this role, you will serve the community by responding to customer requests or concerns. While delivering 5-star service, you will connect with customers and be a part of vibrant team that strive for excellence every day.

In addition to Competitive Pay, this position is eligible for a variety of benefits including:

  • WORK LIFE BALANCE: Paid Time Off & Holiday pay
  • HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans
  • SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match
  • INSURANCE: Company paid Life Insurance
  • OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets!
  • LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits
  • ADDED VALUE: Training & Development Program, Tuition Reimbursement

Job Summary

The Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers. The representative contributes to the smooth operations of the call center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5-Star customer service quality.



Main Responsibilities

  • Provides guidance to customers regarding tax collector services and procedures; processes payments via phone or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts.
  • Performs various audits and verifications to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals.
  • Responds to customer requests or concerns, research problems and initiates problem resolution.
  • Performs general clerical tasks; maintains and updates customer records.
  • Collaborates with management team and partner agencies as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
  • Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
  • Other duties as assigned.
Requirements:

1. High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience. Proficiency in Microsoft Office and valid Florida driver’s license required. Bachelor’s degree in business management or related field and ability to speak a second language preferred.

2. Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively.

FLSA Status Description

Work is performed under general supervision with limited latitude. Position exercises some judgment to determine in accordance with well-defined policies, procedures and techniques.

Work Conditions

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of light weight (5-10 lbs.). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

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