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Call Center Representative Jobs in Florida (NOW HIRING)

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Call Center, All Locations, Hourly, Non-Exempt About Us HeadPinz and FastTrax Entertainment Centers are premier, family-friendly ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Department: Call Center Location: HeadPinz and FastTrax Entertainment Centers (All Locations) Employment Type: Hourly FLSA Status:

RadX Inc.

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming health care communication! Immerse yourself in a supportive and empathetic environment where every ...

Radx

Call Center Representative

Bonita Springs, FL

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming health care communication! Immerse yourself in a supportive and empathetic environment where every ...

altaresourceshcm

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When youjoin Alta Resources as a Call Center ...

Nexxaworks

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a Call ...

Biz Voice Boost

Call Center Representative

Orlando, FL · On-site

$53K - $59K/yr

Call Center Representative At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image ...

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PostcardMania

Call Center Representative

Clearwater, FL · On-site

$15/hr

Join Our Team as a Call Center Representative! Are you interested in joining one of Tampa Bay's Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy ...

PostcardMania

Call Center Representative

Clearwater, FL · On-site

$15/hr

Join Our Team as a Call Center Representative! Are you interested in joining one of Tampa Bay's Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy ...

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How much do call center representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center representative in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Florida?

The most popular types of Call Center Representative jobs in Florida are:

What are popular job titles related to Call Center Representative jobs in Florida?

For Call Center Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Florida look for?

The top searched job categories for Call Center Representative jobs in Florida are:

What cities in Florida are hiring for Call Center Representative jobs?

Cities in Florida with the most Call Center Representative job openings:

What are popular job titles related to Call Center Representative jobs in FL?

For Call Center Representative jobs in FL, the most frequently searched job titles are:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Representative

HeadPinz

Fort Myers, FL • On-site

$15 - $18.75/hr

Other

Posted 15 days ago

Job description

Call Center Representative

HeadPinz & FastTrax Entertainment Centers

Call Center, All Locations, Hourly, Non-Exempt

About Us

HeadPinz and FastTrax Entertainment Centers are premier, family-friendly entertainment destinations offering bowling, arcade attractions, food and beverage, and high-energy experiences for guests of all ages. Our team is built on safety, service excellence, and operational accountability. We take pride in creating an organized and welcoming experience for every guest from their very first interaction.

About the Role

The Call Center Representative is responsible for supporting guests through phone and digital communication in a professional, accurate, and policy-compliant manner. This role assists with general questions, party and group inquiries, reservations, and basic troubleshooting while following company standards for guest communication, information accuracy, data protection, and transactional integrity. While friendly service is essential, the top priorities of this role are accuracy, compliance, safety awareness, and protecting guest and company information.

Essential Duties & Responsibilities

Guest Support, Communication & Service Standards:

  • Answer incoming calls and digital inquiries promptly and professionally.
  • Provide accurate information regarding hours, pricing, attractions, events, and policies.
  • Assist guests with party and group inquiries and route leads appropriately.
  • Resolve basic guest concerns using approved procedures.
  • Maintain a calm, respectful tone during high-volume periods and challenging interactions.

Reservations, Payments & Transaction Accuracy:

  • Assist with reservation requests, confirmations, and modifications.
  • Collect and verify guest information accurately.
  • Process approved payments or deposits following company procedures.
  • Document call outcomes and next steps clearly for team follow-up.

Compliance, Data Protection & Risk Prevention (Primary Responsibility):

  • Protect guest and company information in accordance with privacy standards.
  • Verify caller details before sharing sensitive reservation information.
  • Follow company policies for refunds, disputes, waivers, and escalations.
  • Immediately escalate safety-related or urgent concerns to management.
  • Maintain professionalism when handling suspicious or inappropriate calls.

Teamwork, Training & Accountability:

  • Participate in required training on systems, policies, and guest recovery.
  • Follow SOPs, call guides, and quality standards.
  • Maintain reliable attendance and schedule adherence.
  • Support smooth communication between call center and on-site teams.
Qualifications & Experience
  • High school diploma or equivalent preferred.
  • Previous experience in customer service, call center, hospitality, or reservations preferred.
  • Strong communication, listening, and conflict resolution skills.
  • Comfortable using multiple computer systems simultaneously.
  • Detail-oriented, dependable, and professional.
Physical & Environmental Requirements
  • Ability to sit or stand for extended periods.
  • Frequent computer and phone use.
  • Ability to work in a fast-paced, high-volume environment.
  • Availability to work evenings, weekends, and holidays as needed.

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