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Call Center Director Jobs in Indiana (NOW HIRING)

Join Parachute

Center Director

Marion, IN

$46K - $63K/yr

What You'll Do As the Center Director, you'll have the unique opportunity to oversee and be accountable for all aspects of the growing Donor Center-driving performance, building a lean and high ...

Collins Mobile LLC

Call Center Representative

Marion, IN · On-site

$13.50 - $17/hr

Call Center Representative Corporate - Marion, IN 46953 Overview Salary Range $17.00 Base+Commission/month Position Type Full Time Category Telecommunications Description All Collins Mobile employees ...

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Job:IN-IDOI-Inbound Call Center Rep (728602) Location : 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client : State of IN Type: W2(with all Inclusive) Must complete a 5-day training on health ...

Grote Automotive

Call Center Representative

Fort Wayne, IN · On-site

$17 - $19/hr

As part of our Business Development Center, you'll be pivotal in connecting with potential buyers ... call periods or slower response days • Continuously improve communication strategies to increase ...

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Showing results 41-60

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Call Center Director information

See Indiana salary details

$41.9K

$98K

$152.3K

How much do call center director jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center director in Indiana is $98,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,300.00 and $114,200.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Indiana? The most popular types of Call Center jobs in Indiana are:
What are popular job titles related to Call Center Director jobs in Indiana? For Call Center Director jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Indiana look for? The top searched job categories for Call Center Director jobs in Indiana are:
What cities in Indiana are hiring for Call Center Director jobs? Cities in Indiana with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $98,021 per year, or $47.1 per hour.

Call Center Representative

Grote Automotive - Fort Wayne

Fort Wayne, IN • On-site

$18/hr

Full-time

Re-posted 4 days ago

Job description

At Grote Automotive, Inc., we're looking for a Call Center Representative who's excited to be the first point of contact for our valued customers. You'll be part of a supportive team, committed to delivering exceptional service and ensuring every interaction is a positive one. Your role will be crucial in upholding our promise of a stress-free car-buying experience. We believe in empowering you with the tools and training you need to succeed, fostering a culture where your ideas and contributions are valued. If you're driven by helping others and thrive in a dynamic, collaborative setting, you'll find ample opportunities to grow and advance your career with us.
We offer a comprehensive benefits package to support your well-being and career aspirations. From health, dental, and vision coverage to a robust 401(k) plan, we've got you covered. We value work-life balance and provide paid vacation, ensuring you have time to recharge. Our commitment to your professional growth includes ongoing opportunities for career advancement. Join us and be part of a team that not only values your hard work but also invests in your future.

Compensation:

16 - 18 hourly


Responsibilities:
  • Answer incoming calls with a friendly and professional demeanor, ensuring each customer feels valued and heard.
  • Resolve customer inquiries efficiently, providing clear and accurate information to enhance their experience.
  • Collaborate with team members to share insights and strategies for improving customer satisfaction.
  • Document customer interactions thoroughly, maintaining accurate records for future reference.
  • Proactively identify opportunities to enhance service delivery, suggesting improvements to processes and systems.
  • Assist in training new team members, sharing best practices and fostering a supportive learning environment.
  • Manage multiple tasks simultaneously, prioritizing effectively to meet customer needs and team goals.

Qualifications:
  • Experience in customer service or call center roles, ensuring a seamless and positive customer experience.
  • Ability to communicate clearly and professionally, both verbally and in writing, to build trust and rapport with customers.
  • Proven track record of resolving customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Strong collaboration skills, working effectively with team members to share insights and improve service delivery.
  • Proficiency in documenting customer interactions accurately, maintaining detailed and organized records.
  • Ability to identify opportunities for process improvements, contributing to a culture of continuous enhancement.
  • Experience in training or mentoring peers, fostering a supportive and inclusive learning environment for new team members.

About Company

At Grote Automotive, we’re committed to putting the fun back in car buying. We believe purchasing and servicing a vehicle should be stress-free and centered around exceptional customer care. From sales to service, our team works together to create a positive experience for every customer who walks through our doors. We pride ourselves on a fast-paced, supportive environment where employees are valued, growth is encouraged, and great service always comes first.

Why Join Our Team?

We believe great employees deserve great benefits. That's why we offer:

  • Comprehensive Health Insurance
  • Dental & Vision Coverage
  • Basic & Voluntary Life Insurance
  • 401(k) Retirement Savings Plan
  • Paid Vacation
  • Career Growth & Advancement Opportunities
  • Supportive Team Environment

Join a company that values your hard work and invests in your future.