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Grote Automotive Fort Wayne

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Customer Engagement Team Lead

Grote Automotive - Fort Wayne

Fort Wayne, IN

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

{"preview":"Grote Mitsubishi -Fort Wayne, INGrote Mitsubishi is looking for a Customer Engagement Team Lead to oversee our call center operations and help deliver a world-class customer experience.This position combines leadership, customer service, training, and performance management. The ideal candidate is someone who enjoys helping others succeed while maintaining a high standard of customer communication.","updated_on":"2026-08-13T11:53:20Z","template":null,"country":"US","company_logo_url":"https:\/\/s3.amazonaws.com\/wh-logos\/102d9a76-0f33-473e-99b1-938cd0b97150.png","is_resume_required":true,"refreshed_on":"2026-06-08T20:01:48Z","description":"

Grote Mitsubishi -Fort Wayne, IN<\/strong><\/p>

<\/p>

Grote Mitsubishi is looking for a Customer Engagement Team Lead to oversee our call center operations and help deliver a world-class customer experience.<\/p>

<\/p>

This position combines leadership, customer service, training, and performance management. The ideal candidate is someone who enjoys helping others succeed while maintaining a high standard of customer communication.<\/p>","title":"Customer Engagement Team Lead","company_slug":"grote-automotive-fort-wayne","qualifications":"

  • Leadership experience preferred<\/li>
  • Automotive call center, retail, or customer service background<\/li>
  • Strong communication & organizational skills<\/li>
  • Goal-oriented mindset <\/li>
  • Ability to coach and develop others<\/li>
  • Maintain a fun, competitive, and positive work environment<\/li><\/ul>


    <\/p>


    <\/p>","responsibilities":"

    • Lead, train, and motivate the call center team, monitor inbound and outbound customer communications, coach team members on phone skills, follow-up and appointment setting, track daily, weekly & monthly performance metrics, work closely with sales leadership to maximize opportunities, and create a positive and professional work environment<\/li><\/ul>","company_website_url":"https:\/\/groteautofortwayne.com","company_about":"

      At Grote Automotive, we\u2019re committed to putting the fun back in car buying. We believe purchasing and servicing a vehicle should be stress-free and centered around exceptional customer care. From sales to service, our team works together to create a positive experience for every customer who walks through our doors. We pride ourselves on a fast-paced, supportive environment where employees are valued, growth is encouraged, and great service always comes first.<\/p>

      Why Join Our Team?<\/strong><\/p>

      We believe great employees deserve great benefits. That's why we offer:<\/p>

      • Comprehensive Health Insurance<\/li>
      • Dental & Vision Coverage<\/li>
      • Basic & Voluntary Life Insurance<\/li>
      • 401(k) Retirement Savings Plan<\/li>
      • Paid Vacation<\/li>
      • Career Growth & Advancement Opportunities<\/li>
      • Supportive Team Environment<\/li><\/ul>

        Join a company that values your hard work and invests in your future.<\/strong><\/p>","key":"c6d1c3dc4b718355","is_closed":false,"remote_type":null,"parent_job_created_dt":"2026-06-08T19:38:35Z","stage":"open","created_on":"2026-06-08T19:38:35Z","canonical_job_url":"customer-engagement-team-lead-in-fort-wayne-in-us-c6d1c3dc4b718355","company_name":"Grote Automotive - Fort Wayne","location":"Fort Wayne, IN, US","compensation":"$20 - $25 hourly"}

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