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GOLFTEC

Back Office Specialist

Englewood, CO · On-site

$58K - $59K/yr

Back Office Specialist Hiring Compensation Range: $58,000 - $59,000 Location: On-site - Englewood, CO About GOLFTEC Enterprises: GOLFTEC Enterprises is a dynamic, technology-driven leader in the golf ...

GOLFTEC

Back Office Specialist

Englewood, CO · On-site

$58K - $59K/yr

Back Office Specialist Hiring Compensation Range: $58,000 - $59,000 Location: On-site - Englewood, CO About GOLFTEC Enterprises: GOLFTEC Enterprises is a dynamic, technology-driven leader in the golf ...

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How much do back office jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for back office in the United States is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $22.36 per hour, depending on experience, location, and employer.

What Are Back Office Jobs?

Back office jobs focus on the support of a company's administration. Back office workers often perform data entry, monitor information about the location, record noteworthy events, and otherwise work to support the internal operations of the business. In this field, you may also participate in overseeing regulatory compliance, managing settlements, and monitoring front-office operations. Some back office employees monitor employee performance, help with employee development, and provide recommendations for when to recruit new employees. In effect, back office jobs focus on the day-to-day administrative operations of a company, particularly as it relates to processing paperwork and handling other tasks. Despite the name, many back office positions work outside of the company's headquarters, so it's common to find work from home positions for these roles.

What are the key skills and qualifications needed to thrive as a Back Office professional, and why are they important?

To thrive as a Back Office professional, you need strong organizational skills, attention to detail, and proficiency in administrative processes, often supported by a relevant degree or experience in office management. Familiarity with office software such as Microsoft Office Suite, databases, and enterprise resource planning (ERP) systems is typically required. Effective communication, time management, and problem-solving abilities help professionals excel in supporting front-office operations and collaborating with teams. These skills ensure smooth business operations, accurate record-keeping, and efficient support for organizational goals.

How does the Back Office team typically collaborate with front office departments to ensure smooth business operations?

Back Office professionals work closely with front office teams, such as sales and client services, by handling essential administrative, data management, and compliance tasks that support customer-facing activities. Regular communication is key—Back Office staff often coordinate through meetings, shared systems, and workflow tools to resolve issues, process transactions, and ensure accurate record-keeping. This collaboration helps maintain operational efficiency, minimize errors, and ensure that clients receive timely and reliable service. Being proactive and detail-oriented are important traits for excelling in this supportive, behind-the-scenes role.

What is the difference between Back Office vs Customer Service Representative?

AspectBack OfficeCustomer Service Representative
Primary ResponsibilitiesProcessing transactions, data entry, administrative supportAssisting customers, answering inquiries, resolving issues
Work EnvironmentOffice setting, often behind the scenesFrontline, direct interaction with clients
Required SkillsAttention to detail, administrative skills, basic technical knowledgeCommunication skills, problem-solving, customer focus
Common CertificationsNone typically required, but relevant certifications can helpCustomer service certifications (e.g., CCSP) beneficial

Back Office roles focus on administrative and support tasks behind the scenes, while Customer Service Representatives interact directly with clients to address their needs. Both roles are essential in the industry but serve different functions within an organization.

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What states have the most Back Office jobs? States with the most job openings for Back Office jobs include:
What job categories do people searching Back Office jobs look for? The top searched job categories for Back Office jobs are:
Back Office jobs near you
Infographic showing various Back Office job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $42,364 per year, or $20.4 per hour.
Back Office Specialist

Back Office Specialist

GOLFTEC

Englewood, CO • On-site

$58K - $59K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

GOLFTEC rating

8.4

Company rating: 8.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

18th of 193 rated education and training

Job description

Position Title: Back Office Specialist
Hiring Compensation Range: $58,000 - $59,000
Location: On-site - Englewood, CO
About GOLFTEC Enterprises:
GOLFTEC Enterprises is a dynamic, technology-driven leader in the golf industry, uniting two premier brands-GOLFTEC and SKYTRAK-with a shared mission: to help people play better golf.
GOLFTEC, the world leader in golf instruction, leverages proprietary swing motion capture technology, OptiMotion, to deliver data-driven coaching and measurable improvement. By providing instant, actionable feedback, GOLFTEC empowers Coaches and Students to accelerate learning and maximize performance.
SKYTRAK, the most popular consumer launch monitor and golf simulator, brings professional-grade analytics and immersive play experiences to golfers everywhere. Its innovative technology helps players track performance, practice with purpose, and enjoy the game year-round.
Together, GOLFTEC Enterprises is redefining how golf is taught, practiced, and experienced. We combine cutting-edge technology, industry expertise, and a passion for innovation to create meaningful impact-for golfers, employees, and the future of the game.
The deadline for this position is 6/20/26
Job posting may come down early due to volume of applicants
Position Summary
The Back Office Specialist is responsible for handling critical offline operational and customer support workflows that ensure a seamless experience for both customers and internal teams. This role supports Operations and Customer Support by managing complex tickets and administrative tasks that require investigation, coordination, and problem-solving beyond frontline support.
Back Office Specialists own high-impact workstreams including fraud review, order fallout resolution, B2B support, label creation, RMAs, and other operational exceptions. This role requires strong attention to detail, urgency, accountability, and the ability to identify root causes and process gaps.
Key Responsibilities
Offline Ticket Management
  • Review and resolve offline tickets escalated from Customer Support and Operations.
  • Investigate complex cases requiring system review, order adjustments, or cross-functional coordination.
  • Ensure timely resolution within established service level expectations.

Fraud Prevention & Risk Review
  • Review flagged transactions for potential fraud.
  • Investigate and dispute chargeback issues in a timely manner.
  • Make informed approval or denial decisions based on internal guidelines and risk indicators.
  • Escalate suspicious trends and recommend improvements to fraud prevention processes.

Order Fallout & Exception Handling
  • Identify and resolve order fallout, including payment failures, system errors, inventory discrepancies, and shipping exceptions.
  • EDI knowledge to support EDI Specialist and be able to identify and solve internal issues across inventory platforms.
  • Coordinate with warehouse, finance, and customer support teams to correct issues.
  • Monitor trends and recommend preventative solutions.

B2B Support
  • Support B2B customers with order processing, issue resolution, and operational coordination.
  • Ensure invoices are going out on a proper timeline to B2B.
  • Issue Credit Memos for B2B.
  • Report to accounting weekly on B2B Credit Memos.
  • Ensure accuracy and timeliness in all B2B transactions and communications.
  • Serve as a liaison between internal teams and business partners.

Shipping, Labels & RMAs
  • Generate shipping labels and ensure correct routing and documentation.
  • Process Return Merchandise Authorizations (RMAs) accurately and efficiently.
  • Bi-weekly recap of UPS claims.
  • Investigate return discrepancies and collaborate with warehouse teams as needed.
  • Report on a weekly basis on RMA trends and flag continues issues to Tech and Operation.

Process Improvement & Documentation
  • Identify recurring issues and gaps in workflows.
  • Provide feedback and recommendations to improve systems and processes.
  • Assist in documenting updated procedures and best practices.

Communication & Collaboration
  • Communicate clearly and professionally with internal teams and, when required, customers.
  • Partner cross-functionally to ensure smooth execution of operational workflows.
  • Escalate issues appropriately and proactively.

Requirements
  • 2+ years of experience in operations, customer support, order management, or back-office functions.
  • Experience handling fraud review, order processing, or operational exceptions preferred.
  • Strong attention to detail and high level of accuracy.
  • Excellent organizational and time management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Proficiency with CRM, ticketing systems, and order management platforms.

Key Competencies
  • Problem Solving & Root Cause Analysis
  • Attention to Detail
  • Accountability & Ownership
  • Cross-Functional Collaboration
  • Customer-Centric Mindset
  • Process Improvement Orientation

Benefits
  • Six (6) company observed holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
  • GOLFTEC observes a Flexible Time Off policy for exempt employees
  • Health Insurance (Company pays 50% of individual & family)
  • 401(k) Plan available with employer match
  • Dental and Vision Benefits available
  • Short-Term Disability (paid for by employer)
  • Long-Term Disability available
  • Employee Pricing on golf lessons and golf merchandise
  • Continuing education allowance of $500 per year

What GOLFTEC employees say

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