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Back Office Jobs (NOW HIRING)

Genesis OBGYN

Back Office Medical Assistant

Scottsdale, AZ · On-site

$18.75 - $23.50/hr

Desert Sage OB/GYN is looking for a Certified Medical Assistant to join our back office clinical team with patient care. This position is a busy multifunctional position including patient intake ...

Genesis OB/GYN

Back Office Medical Assistant

Scottsdale, AZ · On-site

$18.50 - $23.25/hr

Desert Sage OB/GYN is looking for a Certified Medical Assistant to join our back office clinical team with patient care. This position is a busy multifunctional position including patient intake ...

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How much do back office jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for back office in the United States is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $22.36 per hour, depending on experience, location, and employer.

What is the difference between Back Office vs Customer Service Representative?

AspectBack OfficeCustomer Service Representative
Primary ResponsibilitiesProcessing transactions, data entry, administrative supportAssisting customers, answering inquiries, resolving issues
Work EnvironmentOffice setting, often behind the scenesFrontline, direct interaction with clients
Required SkillsAttention to detail, administrative skills, basic technical knowledgeCommunication skills, problem-solving, customer focus
Common CertificationsNone typically required, but relevant certifications can helpCustomer service certifications (e.g., CCSP) beneficial

Back Office roles focus on administrative and support tasks behind the scenes, while Customer Service Representatives interact directly with clients to address their needs. Both roles are essential in the industry but serve different functions within an organization.

How does the Back Office team typically collaborate with front office departments to ensure smooth business operations?

Back Office professionals work closely with front office teams, such as sales and client services, by handling essential administrative, data management, and compliance tasks that support customer-facing activities. Regular communication is key—Back Office staff often coordinate through meetings, shared systems, and workflow tools to resolve issues, process transactions, and ensure accurate record-keeping. This collaboration helps maintain operational efficiency, minimize errors, and ensure that clients receive timely and reliable service. Being proactive and detail-oriented are important traits for excelling in this supportive, behind-the-scenes role.

What Are Back Office Jobs?

Back office jobs focus on the support of a company's administration. Back office workers often perform data entry, monitor information about the location, record noteworthy events, and otherwise work to support the internal operations of the business. In this field, you may also participate in overseeing regulatory compliance, managing settlements, and monitoring front-office operations. Some back office employees monitor employee performance, help with employee development, and provide recommendations for when to recruit new employees. In effect, back office jobs focus on the day-to-day administrative operations of a company, particularly as it relates to processing paperwork and handling other tasks. Despite the name, many back office positions work outside of the company's headquarters, so it's common to find work from home positions for these roles.

What are the key skills and qualifications needed to thrive as a Back Office professional, and why are they important?

To thrive as a Back Office professional, you need strong organizational skills, attention to detail, and proficiency in administrative processes, often supported by a relevant degree or experience in office management. Familiarity with office software such as Microsoft Office Suite, databases, and enterprise resource planning (ERP) systems is typically required. Effective communication, time management, and problem-solving abilities help professionals excel in supporting front-office operations and collaborating with teams. These skills ensure smooth business operations, accurate record-keeping, and efficient support for organizational goals.

What are back office jobs?

Back office jobs refer to roles that support the essential operations of a business but do not directly interact with customers or generate revenue. These positions typically include functions such as administration, accounting, human resources, IT support, and data management. Employees in the back office ensure that the company's processes run smoothly, maintain records, and provide crucial support to the front office staff. While they might not be customer-facing, back office roles are vital for the overall success and efficiency of an organization.
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Back Office jobs near you
Medical Assistant - Back Office

Medical Assistant - Back Office

Family HealthCare Network

Visalia, CA • On-site

$18.50 - $23.25/hr

Full-time

Posted 3 days ago

Family HealthCare Network rating

8.2

Company rating: 8.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description


Primary Accountability
The Medical Assistant - Back Office is responsible for supporting efficient patient flow while performing various aspects of the back office patient visit. This position will function within their scope of practice.
Description of Primary Responsibilities
  1. Responsible for supporting and monitoring patient flow in the back office.
    1. Scrubs appointments in advance to ensure necessary information is available for patient visit.
    2. Assists in the distribution of patients, including walk-ins.
    3. Keeps patients informed of wait times and ensures patients are properly flowed in system.
    4. Schedules patient appointments.
    5. Follows-up on "no-show" appointments and ensures messages and requests are responded to accordingly.
    6. Understands general front office workflows and is able to step in to support the front office when needed.
  2. Responsible for performing various aspects of patient visit.
    1. Reviews health record with the patient and updates clinical information such as current medication, medical, and surgical histories.
    2. Obtains vital signs and patient data.
    3. Initiates the follow-up of specialty care referrals and services per policy.
    4. Supports dispensary related functions, including requests for prescription refills, logging of medications, and pharmacy/patient phone calls.
    5. Completes necessary clinical forms required for patient visit such as patient assistance programs, PM-160's, and Staying Healthy Assessment forms.
    6. Maintains continuous communication within the patient care team.
  3. Responsible for performing important medical tests and procedures on patients.
    1. Prepares necessary instruments, room set up, and obtains consent for required procedures.
    2. Performs Quality Control of CLIA waived screening equipment.
    3. Performs CLIA waived screenings and properly documentation in system.
    4. Performs injection techniques.
    5. Preforms standing orders and clinical indicators such as immunizations, foot screening, and Tuberculosis screening.
    6. Performs specimen collection, preparation, and labeling.
    7. Performs veni-puncture procedures (if Venipuncture certified).
  4. Responsible for obtaining medical record releases, and ensuring the processing of medical record requests.
    1. Scans relevant documents into the electronic health record system.
    2. Performs documentation in the patient's electronic health record according to policy and training.
  5. Responsible for preparing and stocking exam rooms/lab and monitoring adequate supplies in stock.
  6. Responsible for discarding of Biohazard waste and sharps.
  7. Responsible for weekly testing and weekly/monthly cleaning of sterilization equipment and the sterilization of medical equipment.
  8. May also be responsible for maintenance of the mobile health unit
    1. In charge of weekly cleaning and restocking of mobile health unit, dumping septic tank and refueling the vehicle.
    2. Drives mobile health unit to and from various designated locations (as often as multiple times per day, after-hours, and on weekends)
    3. Maintains all vehicle logs and any DMV records as required.
    4. Assists disabled passengers and children into and out of vehicle.
    5. Immediately reports to supervisor any vehicle safety, maintenance and hazard issues.
    6. Cooperate with any 3rd party official or employee assigned to vehicle inspections.
  9. If functioning within the PACE program:
    1. Expected to perform within PACE's established policies, procedures, and regulations.
  10. Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions. Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law.
  11. Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
  12. Performs other duties as assigned.

Description of Primary Attributes
Professional & Technical Knowledge:
Effective June 1, 2026, all individuals hired into the role must:
  1. Possesses work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, mathematical, and technical skills.
  2. Have proof of completion of high school with a minimum overall GPA of 2.5 or completion of General Educational Development (GED) with a minimum overall score of 162.5, and health care related knowledge frequently acquired through completion of a trade school, para-professional, or certificate type program.
  3. If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma.
  4. Have two years of experience or successful completion of a medical assistant externship with Family HealthCare Network.
  5. For Back Office Medical Assistants working in the PACE program - A minimum of one (1) year of documented experience working with the frail or elderly population. The experience used to satisfy this requirement can also be included in the 2-year experience required in number (3) above.

Technical Skills:
  1. Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
  2. Ability to use Microsoft Excel to review and compile data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
  3. Ability to create basic presentations in Microsoft PowerPoint.

Licenses & Certifications:
  1. MA Certification required. MA Certification from a medical doctor will be considered.
  2. Injection certification is required. As an alternative, a venipuncture, injection and skin test certificate can be completed as part of the initial job specific competencies.

Communications Skills:
  1. Job duties require the compilation of information prepared in effective written form, including correspondence, reports, articles or other documentation.
  2. Effectively conveys technical information to non-technical audiences.

Physical Demands: The physical demands described here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to stand or walk and use repetitive hand movement to type and grasp. The employee is frequently required to bend waist, twist waist, squat, climb, kneel, reach above shoulder height, as well as the ability to lift, carry, push, or pull items up to 10 lbs (e.g., charts, medical supplies, small equipment).
Pay Scale:
Min Hourly Rate: $21.25
Max Hourly Rate: $29.33

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