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Associate Technical Account Manager Jobs (NOW HIRING)

ActivTrak

Associate Technical Account Manager

Austin, TX · On-site +1

We are seeking a driven and customer-obsessed Associate Technical Account Manager (TAM) to serve as a technical resource to some of ActivTrak's larger or more strategic customers. Partnering with our ...

Yardi

Associate Technical Account Manager

Austin, TX · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help commercial real estate clients ...

Yardi

Associate Technical Account Manager

Oxnard, CA · On-site

$31.25 - $32.81/hr

Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi's Public Housing Team, your mission is clear: deliver exceptional customer support, prioritize ...

Yardi

Associate Technical Account Manager

Austin, TX · On-site

$31.25 - $32.81/hr

Join our dynamic Procure to Pay Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, you'll provide excellent ...

Yardi

Associate Technical Account Manager

Santa Ana, CA · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients ...

Yardi

Associate Technical Account Manager

Austin, TX · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our clients get the most value from ...

Yardi

Associate Technical Account Manager

Irving, TX · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients ...

Yardi

Associate Technical Account Manager

Santa Ana, CA · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients ...

Yardi

Associate Technical Account Manager

Cleveland, OH · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our clients get the most value from ...

Yardi

Associate Technical Account Manager

Santa Barbara, CA · On-site

$31.25 - $32.81/hr

As an Associate Technical Account Manager (ATAM), you'll guide clients using Yardi's software solutions to support their financial, operational, compliance, and resident care needs. Working as part ...

Yardi

Associate Technical Account Manager

Atlanta, GA · On-site

$31.25 - $32.81/hr

Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi's Public Housing Team, your mission is clear: deliver exceptional customer support, prioritize ...

Yardi

Associate Technical Account Manager

Austin, TX · On-site

$31.25 - $32.81/hr

Join our dynamic Procure to Pay Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, you'll provide excellent ...

Yardi

Associate Technical Account Manager

Oxnard, CA · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our commercial clients get the most ...

Yardi

Associate Technical Account Manager

Oxnard, CA · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients ...

Yardi

Associate Technical Account Manager

Santa Barbara, CA · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients ...

Soni Resources

Technical Account Manager

Dover, NH · On-site

$135K/yr

This role blends Technical Account Management with Technical Project Management and is ideal for someone who enjoys owning client relationships while driving successful technical delivery. Key ...

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Associate Technical Account Manager information

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$40K

$86.4K

$169K

How much do associate technical account manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for associate technical account manager in the United States is $86,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $100,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate technical account manager?

To thrive as an Associate Technical Account Manager, you need a solid understanding of IT systems, customer service principles, and a relevant bachelor's degree, often in computer science or a related field. Familiarity with CRM platforms, troubleshooting tools, and technical documentation is typically required, and certifications such as AWS Certified Cloud Practitioner or similar can be advantageous. Strong communication, problem-solving, and relationship-building skills help you collaborate effectively with clients and internal teams. These competencies are critical for ensuring client satisfaction, resolving technical issues efficiently, and maintaining long-term business relationships.

How much does an associate technical account manager earn?

An associate technical account manager typically earns between $60,000 and $80,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while those with relevant certifications or technical skills can earn toward the higher end of the range.

What are some common challenges faced by associate technical account managers when balancing multiple client accounts?

Associate Technical Account Managers often juggle several client accounts at once, which requires strong organizational and prioritization skills. One common challenge is managing competing deadlines and ensuring timely responses to all clients’ technical needs or escalations. Effective communication and proactive planning are essential to maintain client satisfaction and to coordinate with internal technical teams. Additionally, adapting to different client environments and understanding their unique business requirements can be demanding but contributes significantly to professional growth.

What is the difference between Associate Technical Account Manager vs Customer Success Manager?

AspectAssociate Technical Account ManagerCustomer Success Manager
Required credentialsBachelor's degree, technical certifications often preferredBachelor's degree, customer service or sales experience
Work environmentTechnical support, client engagement, product knowledgeClient relationship management, onboarding, retention
Employer & industry usageTech companies, SaaS providersSoftware, SaaS, tech services
Common search intentTechnical support, product expertiseCustomer retention, relationship building

The Associate Technical Account Manager primarily focuses on technical support and product expertise to ensure client success, while the Customer Success Manager emphasizes building relationships and retention strategies. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.

What is an associate technical account manager?

An Associate Technical Account Manager (TAM) is an entry-level professional who works as a liaison between a company and its clients, focusing on the technical aspects of account management. They help customers implement and optimize the company's products or services, address technical concerns, and ensure customer satisfaction. The role typically involves troubleshooting, providing product guidance, and collaborating with internal teams to resolve issues. Associate TAMs also assist in identifying opportunities for clients to get more value from the company's offerings, contributing to long-term customer relationships.
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Associate Technical Account Manager jobs near you
Infographic showing various Associate Technical Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $86,425 per year, or $41.6 per hour.

Associate Technical Account Manager

ActivTrak

Austin, TX • On-site, Remote

Full-time

Posted 4 days ago

Job description

ActivTrak, a leader in the SaaS industry, offers unparalleled workplace analytics and productivity management solutions. Our Technical Support team is at the heart of our customer-first approach, dedicated to delivering exceptional support and fostering user success. As trusted advisors, we pride ourselves on exceeding customer expectations through effective communication, innovative problem solving, and a proactive service ethos.
We are seeking a driven and customer-obsessed Associate Technical Account Manager (TAM) to serve as a technical resource to some of ActivTrak's larger or more strategic customers. Partnering with our Customer Success Managers (CSMs), the TAM will manage the technical needs of assigned accounts, maintaining focus on the customer's business goals to improve their overall technical health and maximize value from their ActivTrak investment.
The ideal TAM has a high level of technical aptitude and resourcefulness, and will quickly absorb extensive knowledge of the ActivTrak platform and related products in order to effectively support customers.
Key Responsibilities:
  • Manage the support ticket queue for assigned accounts:
    • Employ active, empathetic listening to deeply understand customer scenarios, and lead cross-functional collaboration to deliver creative troubleshooting and tailored solutions.
    • Relay customer feedback and patterns to aid in product improvement.
    • Create and monitor engineering tickets for high-severity or complex cases, advocating for customers by providing proper impact analysis, ensuring accountability, and driving progress toward resolution.
    • Provide clear and frequent communication throughout the support process, scheduling and leading calls when necessary to enhance efficiency.
  • Prepare and present Health and Configuration Checks:
    • Collaborate with ActivTrak Sales and Success teams throughout the customer lifecycle to deliver impactful customer engagements.
    • Review account configuration and data, share best practices, and identify actionable recommendations that will provide added value in line with the customer's goals and objectives.
  • Provide miscellaneous technical support for unassigned accounts that require active mitigation as flagged by Customer Success.

Requirements
  • 2-3 years of experience in customer-facing technical support roles such as: Technical Account Management, Technology Consulting, Technology Solutions Development, Solutions Architecture, Cloud Computing, System Management, Technical Support Engineering.
  • Advanced experience troubleshooting web applications and both Windows and MacOS operating systems.
  • SQL and Python scripting experience.
  • Networking knowledge such as Routing, Firewalls, Proxies, and general knowledge of cloud security applications.
  • Familiarity with system and policy management applications such as GPO.
  • Familiarity with cloud services such as Azure AD, Intune, BigQuery.
  • Familiarity with BI applications such as PowerBI, Tableau, Google Looker Studio.
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of an organization.
  • Ability to explain complex technical concepts in business-friendly terms.
  • Ability to confidently adapt to unexpected turns in a conversation while staying focused on key objectives.
  • Ability to map business requirements into technical features and explain customer needs to internal partners.
  • Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Benefits
Work environment
  • Position is remote within the US
  • Minimal travel
  • Limited physical demands

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you!
ActivTrak is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state or local laws.

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