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Associate Technical Account Manager Jobs (NOW HIRING)

Keyfactor, Inc.

Associate Technical Account Manager

Associate Technical Account Manager Location: USA; Remote (Cleveland area preferred) Experience: Associate Job Function: Professional Services Employment Type: Full-Time Industry: Computer & Network ...

Punta Gorda Garden Club, Inc.

$60 - $90/hr

Associate Technical Account Manager Location: USA; Remote (Cleveland area preferred) Experience: Associate Job Function: Professional Services Employment Type: Full-Time Travel Requirements:

New

Writing.io

$65 - $90/hr

Associate Technical Account Manager Location: USA; Remote (Cleveland area preferred) Experience: Associate Job Function: Professional Services Employment Type: Full-Time Travel Requirements:

New

Keyfactor, Inc.

Associate Technical Account Manager

Associate Technical Account Manager Location: USA; Remote (Cleveland area preferred) Experience: Associate Job Function: Professional Services Employment Type: Full-Time Industry: Computer & Network ...

ActivTrak

Associate Technical Account Manager

Austin, TX · On-site +1

We are seeking a driven and customer-obsessed Associate Technical Account Manager (TAM) to serve as a technical resource to some of ActivTrak's larger or more strategic customers. Partnering with our ...

Yardi

Associate Technical Account Manager

Irving, TX · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our clients get the most value from ...

Yardi

Associate Technical Account Manager

Irving, TX · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients ...

Yardi

Associate Technical Account Manager

Santa Ana, CA · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients ...

Yardi

Associate Technical Account Manager

Irving, TX · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients ...

Yardi

Associate Technical Account Manager

Santa Ana, CA · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our clients get the most value from ...

Yardi

Associate Technical Account Manager

Cleveland, OH · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients ...

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Associate Technical Account Manager information

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$40K

$86.4K

$169K

How much do associate technical account manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for associate technical account manager in the United States is $86,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $100,500.00 per year, depending on experience, location, and employer.

What is an associate technical account manager?

An Associate Technical Account Manager (TAM) is an entry-level professional who works as a liaison between a company and its clients, focusing on the technical aspects of account management. They help customers implement and optimize the company's products or services, address technical concerns, and ensure customer satisfaction. The role typically involves troubleshooting, providing product guidance, and collaborating with internal teams to resolve issues. Associate TAMs also assist in identifying opportunities for clients to get more value from the company's offerings, contributing to long-term customer relationships.

What are the key skills and qualifications needed to thrive as an associate technical account manager?

To thrive as an Associate Technical Account Manager, you need a solid understanding of IT systems, customer service principles, and a relevant bachelor's degree, often in computer science or a related field. Familiarity with CRM platforms, troubleshooting tools, and technical documentation is typically required, and certifications such as AWS Certified Cloud Practitioner or similar can be advantageous. Strong communication, problem-solving, and relationship-building skills help you collaborate effectively with clients and internal teams. These competencies are critical for ensuring client satisfaction, resolving technical issues efficiently, and maintaining long-term business relationships.

What are some common challenges faced by associate technical account managers when balancing multiple client accounts?

Associate Technical Account Managers often juggle several client accounts at once, which requires strong organizational and prioritization skills. One common challenge is managing competing deadlines and ensuring timely responses to all clients’ technical needs or escalations. Effective communication and proactive planning are essential to maintain client satisfaction and to coordinate with internal technical teams. Additionally, adapting to different client environments and understanding their unique business requirements can be demanding but contributes significantly to professional growth.

What is the difference between Associate Technical Account Manager vs Customer Success Manager?

AspectAssociate Technical Account ManagerCustomer Success Manager
Required credentialsBachelor's degree, technical certifications often preferredBachelor's degree, customer service or sales experience
Work environmentTechnical support, client engagement, product knowledgeClient relationship management, onboarding, retention
Employer & industry usageTech companies, SaaS providersSoftware, SaaS, tech services
Common search intentTechnical support, product expertiseCustomer retention, relationship building

The Associate Technical Account Manager primarily focuses on technical support and product expertise to ensure client success, while the Customer Success Manager emphasizes building relationships and retention strategies. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.

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What cities are hiring for Associate Technical Account Manager jobs?

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What are the most commonly searched types of Technical Account Manager jobs?

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Associate Technical Account Manager jobs near you
Infographic showing various Associate Technical Account Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $86,425 per year, or $41.6 per hour.

Associate Technical Account Manager

Keyfactor, Inc.

Remote

Full-time

Posted 7 days ago

Job description

Title:  Associate Technical Account Manager

Location: USA; Remote (Cleveland area preferred)

Experience: Associate

Job Function:  Professional Services

Employment Type:  Full-Time 

Industry:  Computer & Network Security

Travel Requirements:<25%

About the position

The Associate Technical Account Manager supports the post-sale technical relationship for a portfolio of customer accounts and helps customers achieve successful adoption of company solutions. This role partners with more senior team members to address routine customer needs, coordinate issue resolution, and monitor account health and usage. The Technical Account Manager I develops technical and customer facing expertise while contributing to positive customer outcomes through strong communication, responsiveness, and attention to detail.

Job Responsibilities

  • Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions.
  • Help customers adopt and use company solutions by providing guidance on standard processes, product functionality, and next steps.
  • Respond to routine customer questions and technical requests, escalating more complex issues to senior team members as appropriate.
  • Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps.
  • Coordinate with internal teams, including Support, Customer Success, Product, and Engineering, to help drive timely issue resolution.
  • Prepare customer meeting notes, status updates, and action items, ensuring accurate and timely documentation in internal systems.
  • Participate in customer onboarding, technical check-ins, and recurring account meetings alongside more senior Technical Account Managers.
  • Maintain a working understanding of customer environments, business goals, and common technical use cases.
  • Contribute to customer-facing documentation, internal knowledge resources, and process improvement efforts.
  • Demonstrate strong verbal and written communication skills in customer interactions, internal collaboration, and follow-up communications.

Minimum Qualifications, Education, and Skills

  • Bachelor's degree or equivalent experience
  • Up to 2 years of related experience in technical account management, customer success, technical support, implementation support, solutions delivery, or a similar customer-facing technical role.
  • General knowledge of enterprise software environments, customer support processes, and technical issue coordination is required. Exposure to cybersecurity, PKI, certificate management, cloud platforms, networking, or infrastructure environments is preferred but not required.
  • Foundational customer relationship management; technical aptitude; issue tracking and follow-up; organization and time management; CRM and case management tools; documentation skills; basic presentation skills; strong verbal and written communication skills; ability to explain routine technical concepts clearly and professionally.
  • Ability to manage routine account activities under supervision; learn new technologies and products quickly; communicate clearly and professionally with customers and internal stakeholders; identify and escalate issues appropriately; maintain accurate documentation; follow established processes; manage multiple priorities in a structured environment. #LI-NA1

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