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Associate Technical Account Manager Jobs in Illinois

TechGuard Security

Technical Account Manager

O Fallon, IL · On-site

$45K - $55K/yr

Associate's degree or equivalent professional experience; Bachelor's degree preferred. * 2+ years of experience in technical account management, customer success, implementation, project management ...

Perfect Audience

Technical Account Manager

Chicago, IL · On-site

The Technical Account Manager will optimize campaign implementations and support the overall technical aspects of all our products. You will work with both internal and external parties to ensure ...

Box

Technical Account Manager

Chicago, IL · On-site

WHY BOX NEEDS YOU Technical Account Managers help enterprises make the most of Box by acting as an advocate and dedicated resource to some of Box's most strategic customers. They understand the Box ...

Contruent

Technical Account Manager

Naperville, IL · On-site

$110K - $180K/yr

The Role As a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the ...

Contruent

Technical Account Manager

Naperville, IL · On-site

The Role As a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the ...

SONOCO CANADA

Technical Account Manager

Chicago, IL · On-site

$73.28 - $140.40/hr

Technical Account Manager Position Summary: This role integrates technical, commercial, and account management responsibilities to drive profitable growth within the tissue/towel market segment. The ...

Braze

Technical Account Manager

Chicago, IL · On-site

$99K - $112K/yr

WHAT YOU'LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the ...

Braze

Technical Account Manager

Chicago, IL · On-site

WHAT YOU'LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the ...

Sonoco

Technical Account Manager

Chicago, IL · On-site

This role integrates technical, commercial, and account management responsibilities to drive profitable growth within the tissue/towel market segment. The position serves as the technical-commercial ...

Orion

Premier Technical Account Manager

Mundelein, IL · Hybrid

$63K - $95K/yr

Has a minimum of an Associate's degree as preferred * Has a minimum of three (3) years of ... Technical Account Management Salary Range: $63,899.00 - $95,151.00 The pay listed in this posting ...

Impact Networking

Technical Account Manager

Chicago, IL · On-site

$95K - $120K/yr

Job Overview The Technical Account Manager (TAM) serves as a trusted technical advisor and governance partner for assigned managed services clients. This role provides proactive technical oversight ...

Impact Networking

Technical Account Manager

Chicago, IL · On-site

$20K/yr

Job Overview The Technical Account Manager (TAM) serves as a trusted technical advisor and governance partner for assigned managed services clients. This role provides proactive technical oversight ...

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All JobsAssociate Technical Account JobsAssociate Technical Account Manager JobsAssociate Technical Account Manager Jobs in Illinois

Associate Technical Account Manager information

See Illinois salary details

$38.8K

$83.7K

$163.8K

How much do associate technical account manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for associate technical account manager in Illinois is $83,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $97,400.00 per year, depending on experience, location, and employer.

What is an associate technical account manager?

An Associate Technical Account Manager (TAM) is an entry-level professional who works as a liaison between a company and its clients, focusing on the technical aspects of account management. They help customers implement and optimize the company's products or services, address technical concerns, and ensure customer satisfaction. The role typically involves troubleshooting, providing product guidance, and collaborating with internal teams to resolve issues. Associate TAMs also assist in identifying opportunities for clients to get more value from the company's offerings, contributing to long-term customer relationships.

What are the key skills and qualifications needed to thrive as an associate technical account manager?

To thrive as an Associate Technical Account Manager, you need a solid understanding of IT systems, customer service principles, and a relevant bachelor's degree, often in computer science or a related field. Familiarity with CRM platforms, troubleshooting tools, and technical documentation is typically required, and certifications such as AWS Certified Cloud Practitioner or similar can be advantageous. Strong communication, problem-solving, and relationship-building skills help you collaborate effectively with clients and internal teams. These competencies are critical for ensuring client satisfaction, resolving technical issues efficiently, and maintaining long-term business relationships.

What are some common challenges faced by associate technical account managers when balancing multiple client accounts?

Associate Technical Account Managers often juggle several client accounts at once, which requires strong organizational and prioritization skills. One common challenge is managing competing deadlines and ensuring timely responses to all clients’ technical needs or escalations. Effective communication and proactive planning are essential to maintain client satisfaction and to coordinate with internal technical teams. Additionally, adapting to different client environments and understanding their unique business requirements can be demanding but contributes significantly to professional growth.

What is the difference between Associate Technical Account Manager vs Customer Success Manager?

AspectAssociate Technical Account ManagerCustomer Success Manager
Required credentialsBachelor's degree, technical certifications often preferredBachelor's degree, customer service or sales experience
Work environmentTechnical support, client engagement, product knowledgeClient relationship management, onboarding, retention
Employer & industry usageTech companies, SaaS providersSoftware, SaaS, tech services
Common search intentTechnical support, product expertiseCustomer retention, relationship building

The Associate Technical Account Manager primarily focuses on technical support and product expertise to ensure client success, while the Customer Success Manager emphasizes building relationships and retention strategies. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.

What are the most commonly searched types of Technical Account Manager jobs in Illinois?

The most popular types of Technical Account Manager jobs in Illinois are:

What are popular job titles related to Associate Technical Account Manager jobs in Illinois?

For Associate Technical Account Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Associate Technical Account Manager jobs in Illinois look for?

The top searched job categories for Associate Technical Account Manager jobs in Illinois are:

What cities in Illinois are hiring for Associate Technical Account Manager jobs?

Cities in Illinois with the most Associate Technical Account Manager job openings:

Associate Technical Account Manager jobs near you
Infographic showing various Associate Technical Account Manager job openings in Illinois as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $83,748 per year, or $40.3 per hour.

Technical Account Manager

TechGuard Security

O Fallon, IL • On-site

$45K - $55K/yr

Full-time

Posted 27 days ago

Job description

Position Overview
TechGuard Security is seeking a customer-focused and technically proficient Technical Account Manager (TAM) to join our team.
The TAM serves as the primary post-sale point of contact for assigned clients, ensuring successful onboarding, implementation, adoption, and ongoing value realization of TechGuard's cybersecurity and SaaS solutions.
This role bridges the gap between clients and internal teams by combining technical expertise, project management, customer success, and strategic account management. The ideal candidate will build trusted client relationships, drive successful implementations, provide technical guidance, and proactively identify opportunities to improve customer outcomes and support retention and growth.
The Technical Account Manager collaborates closely with Sales, Marketing, Product, and Commercial Cybersecurity Services teams to deliver an exceptional customer experience throughout the customer lifecycle.
This position is remote based; candidates must be local to the St. Louis, MO metro area and live within a commutable distance to our office located in Belleville, IL.
Key Responsibilities
  • Partner with Sales during the presales process by providing technical expertise, solution demonstrations, and implementation guidance.
  • Lead customer onboarding and implementation activities, ensuring projects are delivered on time and aligned with client expectations.
  • Serve as the primary post-sale point of contact for assigned customer accounts.
  • Develop strong client relationships and act as a trusted advisor to support customers in achieving their security and business objectives.
  • Utilize our Client Relationship Management (CRM) system to manage, track, and measure all interactions during the lifecycle of our clients.
  • Establish and maintain a consistent client engagement cadence that can include Quarterly Business Reviews (QBRs), status meetings, and/or strategic planning discussions to strengthen relationships, align on training goals, and ensure continued success.
  • Monitor customer adoption, platform utilization, and overall account health to ensure clients are receiving maximum value from their investment.
  • Provide Tier 1 and Tier 2 technical support, troubleshooting issues through resolution while coordinating with internal teams as needed.
  • Manage multiple customer implementations and ongoing accounts simultaneously while maintaining high service levels and attention to detail.
  • Drive customer satisfaction, retention, and long-term success through proactive communication and issue resolution.
  • Identify opportunities for service enhancements, platform expansion, and additional cybersecurity solutions based on customer needs.
  • Gather and communicate customer feedback regarding product performance, feature requests, and support requirements.
  • Track action items, project milestones, and customer commitments to ensure accountability and successful outcomes.

Qualifications
  • Associate's degree or equivalent professional experience; Bachelor's degree preferred.
  • 2+ years of experience in technical account management, customer success, implementation, project management, technical support, or a related customer-facing role.
  • Experience implementing, supporting, or administering SaaS-based platforms preferred.
  • Experience with CRM systems (e.g. HubSpot).
  • Strong verbal and written communication skills with the ability to communicate effectively with both technical and non-technical audiences.
  • Exceptional organizational and time-management skills with the ability to manage multiple priorities simultaneously.
  • Demonstrated problem-solving, conflict resolution, and customer relationship management abilities.
  • Strong sense of ownership, accountability, and attention to detail.
  • High emotional intelligence and ability to build trust with customers and internal stakeholders.
  • Ability and desire to learn complex technologies and become a subject matter expert on TechGuard's solutions.

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