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Assistant Front Office Manager Jobs in Minnesota

Titan

Assistant Front Office Manager

Rochester, MN · On-site

Support the Assistant General Manager in overseeing daily Front Office operations. * Lead, coach, and motivate Front Office team members to deliver exceptional guest service. * Assist with scheduling ...

TPI Hospitality

FRONT OFFICE MANAGER

Roseville, MN · On-site

$43K - $45K/yr

Front Office Manager - TPI Hospitality Location: Residence Inn by Marriott, Roseville Position: Front Office Manager Pay: 43K to 45K (based on experience) We all matter. We all make a difference. We ...

TPI Hospitality

Front Office Manager

Maple Grove, MN · On-site

$50K - $60K/yr

Front Office Manager - TPI Hospitality Location: Holiday Inn Maple Grove Position: Front Office Manager Shift: Full-time| Open Availability |Must be available Weekends and Holidays Salary: 50-60k ...

Spire Hospitality

Front Office Manager

Bloomington, MN · On-site

$64K - $67K/yr

We are seeking a dynamic, guest-focused, and team-inspiring Front Office Manager to lead our Front Desk operations. This role is ideal for someone who loves shaping meaningful moments, empowering ...

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Assistant Front Office Manager information

See Minnesota salary details

$23.5K

$55.1K

$75.4K

How much do assistant front office manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for assistant front office manager in Minnesota is $55,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $63,700.00 per year, depending on experience, location, and employer.

What is an assistant front office manager?

An assistant front office manager works at the front desk of a hotel, motel, or other lodging facility. Your primary job duties are to assume responsibility for daily operations and tasks whenever the manager is not on duty or is unavailable. You handle customer service issues, oversee scheduling of other hotel staff and inventory, and manage some financial tasks. Many candidates for this position first pursue a bachelor’s degree in hospitality or hotel administration, though it is not strictly required. You may also gain valuable skills and experience as a front desk clerk or another hospitality position before transitioning into a management role. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions.

What does an assistant front office manager do?

An Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of a hotel's front desk, reservations, guest services, and concierge. Their responsibilities include supervising staff, ensuring excellent guest experiences, handling guest complaints, and assisting with administrative tasks such as scheduling and reporting. They play a key role in maintaining high standards of customer service and ensuring smooth communication between departments. This position often serves as the acting Front Office Manager in their absence.

What are the key skills and qualifications needed to thrive as an assistant front office manager?

To thrive as an Assistant Front Office Manager, you need strong organizational, customer service, and leadership skills, typically supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help you stand out in this role. These skills are important for ensuring smooth guest experiences, efficient team coordination, and effective resolution of operational challenges.

What are some common challenges assistant front office managers face during peak seasons, and how can they be addressed?

Assistant Front Office Managers often encounter increased guest volumes and heightened expectations during peak seasons, which can lead to longer wait times and greater pressure on staff. Proactively managing staff schedules, ensuring clear communication, and maintaining a calm, solutions-oriented approach are key strategies for overcoming these challenges. Successful managers also focus on team training and efficient delegation to maintain service quality and guest satisfaction even during the busiest periods.

What is the difference between Assistant Front Office Manager vs Front Desk Supervisor?

AspectAssistant Front Office ManagerFront Desk Supervisor
CredentialsHigh school diploma; hospitality certifications beneficialHigh school diploma; hospitality experience preferred
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesSupervises front desk staff, ensures smooth check-in/out processes
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality settings
Common Search & ComparisonFocuses on managerial support and coordinationFocuses on daily supervision and guest service

The Assistant Front Office Manager typically has broader responsibilities, including staff management and operational oversight, while the Front Desk Supervisor mainly supervises daily guest services. Both roles are essential in hospitality settings, but the Assistant Front Office Manager often holds a more strategic position within the front office team.

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Assistant Front Office Manager jobs near you
Infographic showing various Assistant Front Office Manager job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $55,074 per year, or $26.5 per hour.

Assistant Front Office Manager

ATC Hotel Management LLC

Rochester, MN

Full-time

Re-posted 2 days ago

Job description

Primary Responsibilities

  • Support the Assistant General Manager in overseeing daily Front Office operations.
  • Lead, coach, and motivate Front Office team members to deliver exceptional guest service.
  • Assist with scheduling, training, performance feedback, and team member development.
  • Provide hands-on support at the Front Desk, particularly during peak arrival and departure periods.
  • Ensure accurate and efficient check-in, check-out, reservation, payment, and billing processes.
  • Respond to and resolve guest concerns related to their stay, room, service experience, charges, payments, and billing.
  • Investigate billing discrepancies, explain charges clearly, and make appropriate corrections within established guidelines.
  • Take ownership of guest concerns from initial contact through resolution, including timely follow-up.
  • Make thoughtful service-recovery decisions that balance guest satisfaction with hotel policies and operational needs.
  • Monitor guest feedback and identify solutions that improve the guest experience and prevent recurring concerns.
  • Coordinate with Housekeeping, Maintenance, Reservations, Sales, Food and Beverage, and other departments to address guest needs.
  • Review daily reports, room status, occupancy, arrivals, departures, special requests, and VIP guests.
  • Assist with cash handling, credit procedures, room inventory, and Front Office controls.
  • Ensure compliance with Hilton brand standards, hotel procedures, and safety and security requirements.
  • Serve as Manager on Duty when assigned and respond to operational needs throughout the hotel.
  • Support team recognition, engagement, and a positive, accountable workplace culture.
  • Perform additional duties as assigned based on business needs.

Successful Candidates will have

  • A genuinely welcoming and hospitality-focused approach.
  • A solutions-oriented mindset and the ability to move challenges toward a timely resolution.
  • Strong judgment and the confidence to make decisions in a fast-paced environment.
  • The ability to remain professional, calm, and empathetic when handling sensitive guest concerns.
  • Strong attention to detail, particularly when reviewing guest accounts, payments, and billing discrepancies.
  • Clear and professional written and verbal communication skills.
  • A leadership style that balances team support, coaching, and accountability.
  • A strong sense of ownership and consistent follow-through.
  • The ability to collaborate effectively across hotel departments.
  • Flexibility and a willingness to provide hands-on support wherever needed.

Qualifications

  • Previous hotel Front Desk or guest-service experience required.
  • Previous supervisory or leadership experience preferred.
  • Hilton and OnQ experience preferred.
  • Experience resolving guest-service and billing concerns strongly preferred.
  • Proficiency with hotel systems, email, and Microsoft Office applications.
  • Ability to maintain confidentiality and exercise sound professional judgment.
  • Must be available to work a flexible schedule based on hotel needs, including mornings, evenings, weekends, and holidays.
  • Ability to stand and walk for extended periods.
  • Ability to lift and carry up to 25 pounds, with or without reasonable accommodation.