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What Is an Assistant Front Office Manager and How to Become One

What Is an Assistant Front Office Manager?

An assistant front office manager works at the front desk of a hotel, motel, or other lodging facility. Your primary job duties are to assume responsibility for daily operations and tasks whenever the manager is not on duty or is unavailable. You handle customer service issues, oversee scheduling of other hotel staff and inventory, and manage some financial tasks. Many candidates for this position first pursue a bachelor’s degree in hospitality or hotel administration, though it is not strictly required. You may also gain valuable skills and experience as a front desk clerk or another hospitality position before transitioning into a management role. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions.

How to Become an Assistant Front Office Manager

The primary qualifications for getting a job as an assistant front office manager depend on the employer. They usually include an associate degree in a field like hospitality management or business administration and some work experience. Some assistant front office managers start as interns and move into this position after graduating. If you want to progress past being an assistant, consider getting a bachelor's degree instead of stopping at the associate level. Other useful qualities for starting a career as an assistant front office manager include situational awareness, leadership skills, and the ability to memorize and enforce company policies relating to a front office.

Assistant Front Office Manager Job Description Sample

With this Assistant Front Office Manager job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Assistant Front Office Manager role.

Job Summary

We are seeking a motivated, detail-oriented individual to join our hotel staff as an Assistant Front Office Manager. As part of our team, you assist the Front Office Manager in various administrative and hospitality duties, especially when the Front Office Manager is absent. You confirm staff schedules, ensure payroll proceeds smoothly, resolve customer complaints and issues, and perform all normal front desk customer service activities. This is a supervisory role requiring you to have prior hospitality experience. Our ideal candidate has an excellent rapport with customers, a keen problem-solving ability, and experience with administrative tasks and working at the front desk of a hotel.

Duties and Responsibilities

  • Assist Front Office Manager in all administrative tasks as assigned
  • Answer phones, greet customers, assist with check-in and check-out procedures, and make reservations
  • Confirm staff schedules, assist with payroll procedures, and accurately perform data-entry tasks
  • Resolve customer complaints and issues and represent our hotel brand in a professional manner

Requirements and Qualifications

  • Prior hospitality experience, especially in front desk and administrative roles
  • Hospitality certification or vocational education a strong plus
  • Good problem-solving ability and professional demeanor
  • Excellent communication skills and attention to detail