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Assistant Front Office Manager Jobs (NOW HIRING)

Warwick Hotel

Asst. Front Office Mgr

Denver, CO · On-site

$57K - $60K/yr

The Assistant Front Office Manager also leads and motivates the front office team, ensuring proper employee scheduling and adherence to hotel policies and procedures. Ultimately, this position ...

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Assistant Front Office Manager information

See salary details

$24K

$56.2K

$77K

How much do assistant front office manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for assistant front office manager in the United States is $56,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What is an assistant front office manager?

An assistant front office manager works at the front desk of a hotel, motel, or other lodging facility. Your primary job duties are to assume responsibility for daily operations and tasks whenever the manager is not on duty or is unavailable. You handle customer service issues, oversee scheduling of other hotel staff and inventory, and manage some financial tasks. Many candidates for this position first pursue a bachelor’s degree in hospitality or hotel administration, though it is not strictly required. You may also gain valuable skills and experience as a front desk clerk or another hospitality position before transitioning into a management role. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions.

What does an assistant front office manager do?

An Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of a hotel's front desk, reservations, guest services, and concierge. Their responsibilities include supervising staff, ensuring excellent guest experiences, handling guest complaints, and assisting with administrative tasks such as scheduling and reporting. They play a key role in maintaining high standards of customer service and ensuring smooth communication between departments. This position often serves as the acting Front Office Manager in their absence.

What are the key skills and qualifications needed to thrive as an assistant front office manager?

To thrive as an Assistant Front Office Manager, you need strong organizational, customer service, and leadership skills, typically supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help you stand out in this role. These skills are important for ensuring smooth guest experiences, efficient team coordination, and effective resolution of operational challenges.

What are some common challenges assistant front office managers face during peak seasons, and how can they be addressed?

Assistant Front Office Managers often encounter increased guest volumes and heightened expectations during peak seasons, which can lead to longer wait times and greater pressure on staff. Proactively managing staff schedules, ensuring clear communication, and maintaining a calm, solutions-oriented approach are key strategies for overcoming these challenges. Successful managers also focus on team training and efficient delegation to maintain service quality and guest satisfaction even during the busiest periods.

What is the difference between Assistant Front Office Manager vs Front Desk Supervisor?

AspectAssistant Front Office ManagerFront Desk Supervisor
CredentialsHigh school diploma; hospitality certifications beneficialHigh school diploma; hospitality experience preferred
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesSupervises front desk staff, ensures smooth check-in/out processes
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality settings
Common Search & ComparisonFocuses on managerial support and coordinationFocuses on daily supervision and guest service

The Assistant Front Office Manager typically has broader responsibilities, including staff management and operational oversight, while the Front Desk Supervisor mainly supervises daily guest services. Both roles are essential in hospitality settings, but the Assistant Front Office Manager often holds a more strategic position within the front office team.

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Assistant Front Office Manager jobs near you
Infographic showing various Assistant Front Office Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $56,232 per year, or $27 per hour.

Assistant Front Office Manager

Crestline Hotels and Resorts

Washington, DC

$58K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Crestline Hotels & Resorts rating

7.4

Company rating: 7.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

9th of 108 rated hotels

Job description

Lead the Team. Elevate the Experience. Grow Your Career.

Join the Courtyard/Residence Inn Washington, DC Convention Center, a dynamic dual-branded Marriott property in the heart of downtown Washington, DC. With 504 guest rooms, a rooftop bar, a full-service restaurant, and 10,200 square feet of flexible event space, our hotel delivers exceptional guest experiences just steps from the Walter E. Washington Convention Center, Metro access, and City Center DC.

We are seeking an energetic, service-focused, and results-driven Assistant Front Office Manager to help lead our Front Office team. This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys developing others, and is passionate about delivering outstanding guest experiences.

Why Join Us?

At Courtyard/Residence Inn DC Convention Center, you're more than an associate—you are part of a team that values collaboration, recognition, professional development, and career growth.

We foster a culture where motivated hospitality professionals can thrive, lead with confidence, and make a lasting impact on both guests and team members.

 What You'll Love About This Opportunity

  • Lead and mentor a high-performing Front Office team
  • Work in one of Washington, DC's premier hospitality destinations
  • Gain valuable leadership experience in a large Marriott-branded operation
  • Partner with hotel leaders to drive guest satisfaction and operational excellence
  • Be part of a culture that celebrates teamwork, growth, and success

 Compensation & Benefits

  • Salary Range: $58,000.00 - $60,000.00 Annually
  • Bonus Potential: Quarterly and Annual Bonus opportunities
  • Health & Welfare: Comprehensive Medical, Dental, and Vision options
  • Financial Security:401(k) Savings Plan
  • Time Off: Competitive Paid Time Off (PTO)
  • Extra Advantages: Travel Discounts, Educational Assistance, Complimentary Parking and Volunteer Opportunities

 Additional Perks

  • Marriott Travel Discounts
  • Educational Assistance Programs
  • Complimentary Parking
  • Volunteer Opportunities
  • Career Development and Advancement Opportunities

 What We're Looking For

The Ideal Candidate Is:

  • A natural leader who inspires and develops others
  • Passionate about hospitality and guest satisfaction
  • Highly organized and detail-oriented
  • Adaptable and able to thrive in a fast-paced environment
  • Skilled at problem-solving and conflict resolution
  • An effective communicator with strong interpersonal skills
  • Experienced in hotel Front Office operations
  • Proficient in Microsoft Word and Excel
  • Committed to delivering exceptional service and operational excellence

 Success in This Role

You understand that every guest interaction matters.  You lead by example, motivate your team to perform at their best, and create memorable experiences that keep guests coming back. You anticipate needs, solve challenges proactively, and help build a culture where both guests and associates feel valued.

 Ready to Grow Your Hospitality Career?

If you're ready to take the next step in your leadership journey and join a high-performing team in one of the most exciting hospitality markets in the country, we'd love to hear from you.

Apply Today!

Assistant Front Office Manager
Courtyard/Residence Inn Washington, DC Convention Center

  • Lead with Confidence
  • Deliver Exceptional Guest Experiences
  • Inspire Great Teams
  • Build Your Future with Crestline Hotels & Resorts
    Your next leadership opportunity starts here.

Courtyard/Residence Inn Washington, DC Convention Center is an Equal Opportunity Employer committed to creating an inclusive environment for all associates.


Overview:

The Assistant Front Office Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include front desk, bell/door, PBX, concierge (if applicable). The Assistant Front Office Manager is responsible for ensuring that all front office activities are carried out professionally, to standards and at the highest level of service. The Assistant Front Office Manager will achieve desired outcomes through assisting in the creation, development, and maintenance of a competent, motivated, and empowered staff. The Assistant Front Desk Manager will effectively lead, train, coach, motivate, engage, and provide feedback to the front office staff daily. In the absence of a Front Office Manager, the Assistant Front Office Manager will fulfill this role.


Key Duties & Responsibilities:

Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department.

Ensure that all complaints regarding service and/or accommodations are investigated and resolved.

Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.

Establish standards for personnel performance and customer service.

Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Provide Leadership / Mentoring to Front Office staff.

Maintain complete knowledge of all Front Office department policies/service procedures.

Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities.

Complete daily walk-through of Front Office department areas observing the following and instruct designated personnel to rectify any organization deficiencies:

Staffing - numbers, appearance, attitude

Operational cleanliness and maintenance

Service - appearance, merchandising, attitude

General crispness, quality and consistency of operation

Storage areas - organization, cleanliness, inventories and care of equipment

Review and respond to daily operational demands as it relates to the hotel.

Prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts.

Monitor security of public areas of the hotel.

Establish par levels for supplies and equipment.

Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.

Create and maintain a quality, professional work environment.

Assist in the performance appraisal process by providing performance related feedback to the department head.

Anticipate guests' and employees' needs and respond promptly.

Promote positive guest relations at all times.

May conduct pre-shift meetings to review information pertinent today's business.


Education and Experience:

  • Bachelor's Degree (four-year college or university) preferred: or 3 Years' Work Equivalent
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required. 


Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 


Lead the Team. Elevate the Experience. Grow Your Career.

Join the Courtyard/Residence Inn Washington, DC Convention Center, a dynamic dual-branded Marriott property in the heart of downtown Washington, DC. With 504 guest rooms, a rooftop bar, a full-service restaurant, and 10,200 square feet of flexible event space, our hotel delivers exceptional guest experiences just steps from the Walter E. Washington Convention Center, Metro access, and City Center DC.

We are seeking an energetic, service-focused, and results-driven Assistant Front Office Manager to help lead our Front Office team. This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys developing others, and is passionate about delivering outstanding guest experiences.

Why Join Us?

At Courtyard/Residence Inn DC Convention Center, you're more than an associate—you are part of a team that values collaboration, recognition, professional development, and career growth.

We foster a culture where motivated hospitality professionals can thrive, lead with confidence, and make a lasting impact on both guests and team members.

 What You'll Love About This Opportunity

  • Lead and mentor a high-performing Front Office team
  • Work in one of Washington, DC's premier hospitality destinations
  • Gain valuable leadership experience in a large Marriott-branded operation
  • Partner with hotel leaders to drive guest satisfaction and operational excellence
  • Be part of a culture that celebrates teamwork, growth, and success

 Compensation & Benefits

  • Salary Range: $58,000.00 - $60,000.00 Annually
  • Bonus Potential: Quarterly and Annual Bonus opportunities
  • Health & Welfare: Comprehensive Medical, Dental, and Vision options
  • Financial Security:401(k) Savings Plan
  • Time Off: Competitive Paid Time Off (PTO)
  • Extra Advantages: Travel Discounts, Educational Assistance, Complimentary Parking and Volunteer Opportunities

 Additional Perks

  • Marriott Travel Discounts
  • Educational Assistance Programs
  • Complimentary Parking
  • Volunteer Opportunities
  • Career Development and Advancement Opportunities

 What We're Looking For

The Ideal Candidate Is:

  • A natural leader who inspires and develops others
  • Passionate about hospitality and guest satisfaction
  • Highly organized and detail-oriented
  • Adaptable and able to thrive in a fast-paced environment
  • Skilled at problem-solving and conflict resolution
  • An effective communicator with strong interpersonal skills
  • Experienced in hotel Front Office operations
  • Proficient in Microsoft Word and Excel
  • Committed to delivering exceptional service and operational excellence

 Success in This Role

You understand that every guest interaction matters.  You lead by example, motivate your team to perform at their best, and create memorable experiences that keep guests coming back. You anticipate needs, solve challenges proactively, and help build a culture where both guests and associates feel valued.

 Ready to Grow Your Hospitality Career?

If you're ready to take the next step in your leadership journey and join a high-performing team in one of the most exciting hospitality markets in the country, we'd love to hear from you.

Apply Today!

Assistant Front Office Manager
Courtyard/Residence Inn Washington, DC Convention Center

  • Lead with Confidence
  • Deliver Exceptional Guest Experiences
  • Inspire Great Teams
  • Build Your Future with Crestline Hotels & Resorts
    Your next leadership opportunity starts here.

Courtyard/Residence Inn Washington, DC Convention Center is an Equal Opportunity Employer committed to creating an inclusive environment for all associates.

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