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Assistant Front Office Manager Jobs (NOW HIRING)

CASCADA PDX

Assistant Front Office Manager

Portland, OR · On-site

Assistant Front Office Manager Location: CASCADA , Portland, Oregon Job Type: Full-Time Reports to: Front Desk Manager Job Overview: Cascada Spa and Hotel is a boutique luxury hotel and hydrothermal ...

Gecko Hospitality

$62K - $70K/yr

Assistant Front Office Manager Reports to : Front Office Manager Job Summary Responsible for assisting and supporting the Front Office Manager in overseeing all front office operations, including ...

PCH

Assistant Front Office Manager

Mobile, AL · On-site

Assistant Front Office Manager Battle House Renaissance Mobile Hotel & Spa; Mobile, AL Historic elegance. Modern luxury. Exceptional hospitality. Located in the heart of downtown Mobile, the Battle ...

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Assistant Front Office Manager information

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$24K

$56.2K

$77K

How much do assistant front office manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for assistant front office manager in the United States is $56,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What does an Assistant Front Office Manager do?

An Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of a hotel's front desk, reservations, guest services, and concierge. Their responsibilities include supervising staff, ensuring excellent guest experiences, handling guest complaints, and assisting with administrative tasks such as scheduling and reporting. They play a key role in maintaining high standards of customer service and ensuring smooth communication between departments. This position often serves as the acting Front Office Manager in their absence.

What are some common challenges Assistant Front Office Managers face during peak seasons, and how can they be addressed?

Assistant Front Office Managers often encounter increased guest volumes and heightened expectations during peak seasons, which can lead to longer wait times and greater pressure on staff. Proactively managing staff schedules, ensuring clear communication, and maintaining a calm, solutions-oriented approach are key strategies for overcoming these challenges. Successful managers also focus on team training and efficient delegation to maintain service quality and guest satisfaction even during the busiest periods.

What Is an Assistant Front Office Manager?

An assistant front office manager works at the front desk of a hotel, motel, or other lodging facility. Your primary job duties are to assume responsibility for daily operations and tasks whenever the manager is not on duty or is unavailable. You handle customer service issues, oversee scheduling of other hotel staff and inventory, and manage some financial tasks. Many candidates for this position first pursue a bachelor’s degree in hospitality or hotel administration, though it is not strictly required. You may also gain valuable skills and experience as a front desk clerk or another hospitality position before transitioning into a management role. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions.

What are the key skills and qualifications needed to thrive as an Assistant Front Office Manager, and why are they important?

To thrive as an Assistant Front Office Manager, you need strong organizational, customer service, and leadership skills, typically supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help you stand out in this role. These skills are important for ensuring smooth guest experiences, efficient team coordination, and effective resolution of operational challenges.

What is the difference between Assistant Front Office Manager vs Front Desk Supervisor?

AspectAssistant Front Office ManagerFront Desk Supervisor
CredentialsHigh school diploma; hospitality certifications beneficialHigh school diploma; hospitality experience preferred
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesSupervises front desk staff, ensures smooth check-in/out processes
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality settings
Common Search & ComparisonFocuses on managerial support and coordinationFocuses on daily supervision and guest service

The Assistant Front Office Manager typically has broader responsibilities, including staff management and operational oversight, while the Front Desk Supervisor mainly supervises daily guest services. Both roles are essential in hospitality settings, but the Assistant Front Office Manager often holds a more strategic position within the front office team.

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Assistant Front Office Manager jobs near you
Infographic showing various Assistant Front Office Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $56,232 per year, or $27 per hour.

Assistant Front Office Manager

Crestview Management, LLC

Irving, TX

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Assistant Front Office Manager

Marriott Dallas Las Colinas
Dallas/Irving – Las Colinas, TX

Marriott Dallas Las Colinas is seeking an experienced and service-driven Assistant Front Office Manager to support the leadership of our Front Office and Rooms Operations team. This role assists with the daily operation of the front desk, guest services, room inventory, service recovery, associate development, and overall guest satisfaction.

The ideal candidate is a polished hospitality professional who can balance operational execution with team leadership, guest engagement, and Marriott brand standards. This position requires strong judgment, clear communication, and the ability to lead confidently in a fast-paced hotel environment.

Key Responsibilities
  • Assist the Front Office Manager with daily front office operations, including arrivals, departures, guest requests, billing concerns, room assignments, and service recovery.
  • Provide leadership, coaching, and support to front desk associates, supervisors, and guest service team members.
  • Serve as a manager on duty when assigned, responding to guest concerns, operational issues, safety matters, and service opportunities.
  • Monitor guest satisfaction, GSS/Guest Voice feedback, Marriott Bonvoy recognition, and Intent to Recommend performance.
  • Resolve guest complaints professionally and creatively while protecting the guest experience and the hotel’s business interests.
  • Support room inventory management, upgrade strategy, oversell situations, group arrivals, VIP arrivals, and special requests.
  • Partner with Housekeeping, Engineering, Sales, Accounting, Loss Prevention, Food amp; Beverage, and other departments to ensure smooth hotel operations.
  • Assist with training, onboarding, performance coaching, scheduling support, and associate engagement within the Front Office department.
  • Ensure compliance with Marriott brand standards, hotel policies, cash handling procedures, credit card policies, privacy standards, and safety requirements.
  • Review shift activity, pass-on communication, operational reports, guest incidents, and follow-up items to ensure accountability and consistency.
  • Support service recovery initiatives and help identify trends that impact guest satisfaction and front office performance.
  • Maintain a professional leadership presence in the lobby and serve as a visible resource for both guests and associates.
Qualifications
  • Previous hotel front office experience required; front office supervisory or management experience strongly preferred.
  • Marriott experience and knowledge of Marriott systems preferred.
  • Strong leadership, communication, service recovery, and problem-solving skills.
  • Ability to manage multiple priorities while maintaining professionalism and composure.
  • Strong understanding of guest service standards, room operations, and hotel financial controls.
  • Ability to coach, motivate, and hold team members accountable.
  • Flexible schedule required, including evenings, weekends, holidays, and manager-on-duty shifts.
  • Professional appearance and demeanor required.
  • Ability to stand for extended periods and assist with front office operations as needed.
Ideal Candidate

The successful candidate will be a hands-on leader who understands both the guest-facing and operational sides of the Front Office. They should be comfortable making decisions, supporting associates, resolving guest concerns, and driving service excellence. This role is ideal for someone ready to grow into a Front Office Manager or broader Rooms Operations leadership position.

Benefits

Competitive pay, Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability, Vision, 401(k) with company match, Paid Time Off (PTO), free hotel rooms, and hotel discounts.
EOE

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