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Assistant Front Office Manager Jobs (NOW HIRING)

Archer

Assistant Front Office Manager

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Assistant Front Office Manager| LodgeWorks is actively hiring for an Assistant Front Office Manager Who we are LodgeWorks is a privately held hotel development and management company. While our name ...

Lodgeworks

Assistant Front Office Manager

Mclean, VA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Assistant Front Office Manager| LodgeWorks is actively hiring for an Assistant Front Office Manager Who we are LodgeWorks is a privately held hotel development and management company. While our name ...

1 Hotels

Assistant Front Office Manager

Miami Beach, FL · On-site

Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It's a role in which you'll be constantly interacting with ...

Hyatt

Assistant Front Office Manager

New York, NY

The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff ...

1 Hotels

Assistant Front Office Manager

Miami Beach, FL · On-site

Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It's a role in which you'll be constantly interacting with ...

Marriott

Assistant Front Office Manager

Brooklyn, NY · On-site

As Assistant Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating ...

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Assistant Front Office Manager information

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$24K

$56.2K

$77K

How much do assistant front office manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for assistant front office manager in the United States is $56,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What is an assistant front office manager?

An assistant front office manager works at the front desk of a hotel, motel, or other lodging facility. Your primary job duties are to assume responsibility for daily operations and tasks whenever the manager is not on duty or is unavailable. You handle customer service issues, oversee scheduling of other hotel staff and inventory, and manage some financial tasks. Many candidates for this position first pursue a bachelor’s degree in hospitality or hotel administration, though it is not strictly required. You may also gain valuable skills and experience as a front desk clerk or another hospitality position before transitioning into a management role. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions.

What does an assistant front office manager do?

An Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of a hotel's front desk, reservations, guest services, and concierge. Their responsibilities include supervising staff, ensuring excellent guest experiences, handling guest complaints, and assisting with administrative tasks such as scheduling and reporting. They play a key role in maintaining high standards of customer service and ensuring smooth communication between departments. This position often serves as the acting Front Office Manager in their absence.

What are the key skills and qualifications needed to thrive as an assistant front office manager?

To thrive as an Assistant Front Office Manager, you need strong organizational, customer service, and leadership skills, typically supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help you stand out in this role. These skills are important for ensuring smooth guest experiences, efficient team coordination, and effective resolution of operational challenges.

What are some common challenges assistant front office managers face during peak seasons, and how can they be addressed?

Assistant Front Office Managers often encounter increased guest volumes and heightened expectations during peak seasons, which can lead to longer wait times and greater pressure on staff. Proactively managing staff schedules, ensuring clear communication, and maintaining a calm, solutions-oriented approach are key strategies for overcoming these challenges. Successful managers also focus on team training and efficient delegation to maintain service quality and guest satisfaction even during the busiest periods.

What is the difference between Assistant Front Office Manager vs Front Desk Supervisor?

AspectAssistant Front Office ManagerFront Desk Supervisor
CredentialsHigh school diploma; hospitality certifications beneficialHigh school diploma; hospitality experience preferred
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesSupervises front desk staff, ensures smooth check-in/out processes
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality settings
Common Search & ComparisonFocuses on managerial support and coordinationFocuses on daily supervision and guest service

The Assistant Front Office Manager typically has broader responsibilities, including staff management and operational oversight, while the Front Desk Supervisor mainly supervises daily guest services. Both roles are essential in hospitality settings, but the Assistant Front Office Manager often holds a more strategic position within the front office team.

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Assistant Front Office Manager jobs near you
Infographic showing various Assistant Front Office Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $56,232 per year, or $27 per hour.

Assistant Front Office Manager

Archer

Mclean, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Assistant Front Office Manager| JOB DESCRIPTION
LodgeWorks is actively hiring for an Assistant Front Office Manager
Who we are
LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels - including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.
We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.
Job overview
The Assistant Front Office Manager is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. In addition, this position assists the Front Offices Manager and/or Assistant General Manager/Director of Guest Services in the training and supervising of employees. An Assistant Front Office Manager is responsible for the first impressions of our Guests and, therefore must perform the tasks below to the highest standards.
Your day-to-day
  • Monitor staffing levels to ensure appropriate coverage for business demand.
  • Set departmental objectives, work schedules, policies, and procedures.
  • Ensure that team members have current knowledge of hotel products, services, pricing and policies, as well as familiarity of the local area.
  • Conduct monthly one-on-one meetings, as well as assist with departmental meetings.
  • Check all hotel guests in and out in a confident, professional and personalized manner.
  • Welcome and register hotel guests, explain the accommodations, and establish the credit or method of payment.
  • Communicate effectively, both orally and in writing, to provide clear direction to staff.
  • Comply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations.
  • Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the team and other associates; know and communicate hotel emergency procedures; inform and assist guests in emergencies.
  • Administer counseling and discipline to team members as necessary, and provide training and recognition to employees at all levels to maintain a team-oriented environment.
  • Assist in Recruiting, manage, train and develop the Front Office Team.
  • Motivate and celebrate Team Member Success.
  • Analyze, generate reports and communicate information to employees and appropriate departments.
  • Monitor and control guests' credit status to ensure that payment is collectible and received on time. Perform regular follow-up for pending payments to ensure that they are collected.
  • Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly.
  • Maintain good communication and working relationships with all departments.
  • Meet or exceed budgeted profit goals and maintain labor efficiency ratios to ensure excellent guest service and cost-effectiveness.
  • Comply with local and LodgeWorks' hotel security, fire regulations and all health and safety policies.
  • Understand and enforce all cash handling, check handling, tax exempt and credit policies.
  • Maintain accuracy and thoroughness of various reporting requested on a daily, weekly and monthly basis.
  • Engage with guests and follow up to ensure complete resolution; respond to guest feedback, looking at such as an opportunity to build guest satisfaction.
  • Maintain a high level of confidentiality.
  • Implement changes that could improve service and increase operational efficiency.
  • Assist in any other task or duties as requested by management.

Who you are
  • A team player with a heart for hospitality.
  • Entrepreneurial at heart and innovative in mind.
  • A long-term thinker.
  • Customer-focused, with guests, clients and employees at the forefront of your thinking.
  • Nimble and able to adapt to change quickly.
  • Committed to sharing and togetherness and value the family mindset of our organization.
  • Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
  • An excellent communicator.
  • Naturally curious and value listening to solve problems.
  • Comfortable following directions, guidelines and work objectives.
  • Capable of exerting up to 40 pounds of force occasionally.
  • Capable of standing for an entire or shift or for an extended amount of time.
  • Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
  • A plus: Practiced, with six months' related experience in hospitality or a service industry.
  • A must: Eager to be part of a great work culture and team.

Benefits
We are proud to offer competitive wages and the following benefits for full-time employees:
  • PTO
  • Hotel and restaurant discounts available at select LodgeWorks properties
  • Health, vision and dental benefits
  • 401(k) plans with matching contributions
  • Paid holidays
  • Short-term and long-term disability (company sponsored)
  • Referral bonuses
  • Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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