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Assistant Front Office Manager Jobs (NOW HIRING)

Hotel Lincoln

Assistant Front Office Manager

Chicago, IL · On-site

$58K - $60K/yr

In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests. You will also ...

Hotel Lincoln

Assistant Front Office Manager

Chicago, IL · On-site

$58K - $60K/yr

In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests. You will also ...

Hotel Lincoln

Assistant Front Office Manager

Chicago, IL · On-site

$58K - $60K/yr

In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests. You will also ...

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$56.2K

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How much do assistant front office manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for assistant front office manager in the United States is $56,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What is an assistant front office manager?

An assistant front office manager works at the front desk of a hotel, motel, or other lodging facility. Your primary job duties are to assume responsibility for daily operations and tasks whenever the manager is not on duty or is unavailable. You handle customer service issues, oversee scheduling of other hotel staff and inventory, and manage some financial tasks. Many candidates for this position first pursue a bachelor’s degree in hospitality or hotel administration, though it is not strictly required. You may also gain valuable skills and experience as a front desk clerk or another hospitality position before transitioning into a management role. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions.

What does an assistant front office manager do?

An Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of a hotel's front desk, reservations, guest services, and concierge. Their responsibilities include supervising staff, ensuring excellent guest experiences, handling guest complaints, and assisting with administrative tasks such as scheduling and reporting. They play a key role in maintaining high standards of customer service and ensuring smooth communication between departments. This position often serves as the acting Front Office Manager in their absence.

What are the key skills and qualifications needed to thrive as an assistant front office manager?

To thrive as an Assistant Front Office Manager, you need strong organizational, customer service, and leadership skills, typically supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help you stand out in this role. These skills are important for ensuring smooth guest experiences, efficient team coordination, and effective resolution of operational challenges.

What are some common challenges assistant front office managers face during peak seasons, and how can they be addressed?

Assistant Front Office Managers often encounter increased guest volumes and heightened expectations during peak seasons, which can lead to longer wait times and greater pressure on staff. Proactively managing staff schedules, ensuring clear communication, and maintaining a calm, solutions-oriented approach are key strategies for overcoming these challenges. Successful managers also focus on team training and efficient delegation to maintain service quality and guest satisfaction even during the busiest periods.

What is the difference between Assistant Front Office Manager vs Front Desk Supervisor?

AspectAssistant Front Office ManagerFront Desk Supervisor
CredentialsHigh school diploma; hospitality certifications beneficialHigh school diploma; hospitality experience preferred
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesSupervises front desk staff, ensures smooth check-in/out processes
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality settings
Common Search & ComparisonFocuses on managerial support and coordinationFocuses on daily supervision and guest service

The Assistant Front Office Manager typically has broader responsibilities, including staff management and operational oversight, while the Front Desk Supervisor mainly supervises daily guest services. Both roles are essential in hospitality settings, but the Assistant Front Office Manager often holds a more strategic position within the front office team.

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Assistant Front Office Manager jobs near you
Infographic showing various Assistant Front Office Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $56,232 per year, or $27 per hour.

Assistant Front Office Manager

Saint Louis, MO • On-site

LM SERVICES CORPORATION GROUP
See more jobs at LM SERVICES CORPORATION GROUPexternal

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Position Title: Assistant Front Office Manager
Department: Front Office
Reports To: Front Office Manager
Date Written/Revised: August 12, 2026
Job description:
POSITION PURPOSE
Seeking leader minded, initiative taking Assistant Front Office Manager personnel to oversee and support the front office department to ensure compliance with Marriott operating procedures, standards of total guest satisfaction. This individual would also be responsible for helping front desk staff complete the registration process by obtaining data from the guest and/or reservations print out, inputting information via computer or through a manual process and confirming pertinent information (number of guests in room, room preference, special requests and departure date) if need be.
EXAMPLES OF DUTIES
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Confirm room rate visually, do not announce it. Select room in accordance to the guest's needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number.
  • Complete reservation requests utilizing similar format as check in process. Promptly answer the telephone, within three rings at the service promise help desk and front desk.
  • Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
  • Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
  • Problem solve to resolve customer issues.

Job Type: Full-time
Benefits:
  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

People with a criminal record are encouraged to apply
Experience:
  • Hotel Front Desk : 3 years (Required)

Shift availability:
  • Day Shift (Required)
  • Evening Shift (Required)
  • Night Shift (Required)

Work Location: In person
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Ability to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Ability to read English sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Ability to stand for long periods of time.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Must possess basic computational ability.
Must possess basic computer skills.

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