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Assistant Front Office Manager Jobs (NOW HIRING)

Niles-2

Assistant Front Office Manager

Niles, MI

$25 - $28/hr

Reporting to the Chief Financial Officer, the Assistant Front Office Manager supports and oversees the daily operations of the Front Office and assists in managing all administrative, registration ...

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Assistant Front Office Manager information

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$24K

$56.2K

$77K

How much do assistant front office manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for assistant front office manager in the United States is $56,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What does an Assistant Front Office Manager do?

An Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of a hotel's front desk, reservations, guest services, and concierge. Their responsibilities include supervising staff, ensuring excellent guest experiences, handling guest complaints, and assisting with administrative tasks such as scheduling and reporting. They play a key role in maintaining high standards of customer service and ensuring smooth communication between departments. This position often serves as the acting Front Office Manager in their absence.

What are some common challenges Assistant Front Office Managers face during peak seasons, and how can they be addressed?

Assistant Front Office Managers often encounter increased guest volumes and heightened expectations during peak seasons, which can lead to longer wait times and greater pressure on staff. Proactively managing staff schedules, ensuring clear communication, and maintaining a calm, solutions-oriented approach are key strategies for overcoming these challenges. Successful managers also focus on team training and efficient delegation to maintain service quality and guest satisfaction even during the busiest periods.

What Is an Assistant Front Office Manager?

An assistant front office manager works at the front desk of a hotel, motel, or other lodging facility. Your primary job duties are to assume responsibility for daily operations and tasks whenever the manager is not on duty or is unavailable. You handle customer service issues, oversee scheduling of other hotel staff and inventory, and manage some financial tasks. Many candidates for this position first pursue a bachelor’s degree in hospitality or hotel administration, though it is not strictly required. You may also gain valuable skills and experience as a front desk clerk or another hospitality position before transitioning into a management role. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions.

What are the key skills and qualifications needed to thrive as an Assistant Front Office Manager, and why are they important?

To thrive as an Assistant Front Office Manager, you need strong organizational, customer service, and leadership skills, typically supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help you stand out in this role. These skills are important for ensuring smooth guest experiences, efficient team coordination, and effective resolution of operational challenges.

What is the difference between Assistant Front Office Manager vs Front Desk Supervisor?

AspectAssistant Front Office ManagerFront Desk Supervisor
CredentialsHigh school diploma; hospitality certifications beneficialHigh school diploma; hospitality experience preferred
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesSupervises front desk staff, ensures smooth check-in/out processes
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality settings
Common Search & ComparisonFocuses on managerial support and coordinationFocuses on daily supervision and guest service

The Assistant Front Office Manager typically has broader responsibilities, including staff management and operational oversight, while the Front Desk Supervisor mainly supervises daily guest services. Both roles are essential in hospitality settings, but the Assistant Front Office Manager often holds a more strategic position within the front office team.

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Assistant Front Office Manager jobs near you
Infographic showing various Assistant Front Office Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $56,232 per year, or $27 per hour.
Assistant Front Office Manager

Assistant Front Office Manager

Lakehouse Hotel & Resort

San Marcos, CA

Other

Re-posted 19 days ago

Job description

ASSISTANT FRONT OFFICE MANAGER

The Front Office is at the heart of every hotel, and our front-of-house staff are some of the most important members of the team. They are the first to meet our guests and have the first opportunity to provide them with impeccable service. Managers set an example for the staff to follow and are expected to provide leadership and professionalism as a representative of the Company.

THE DUTIES OF ASSISTANT FRONT OFFICE MANAGER INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

  • Manage day-to-day operations of the Front Office.
  • Train, develop, and recommend discipline of staff members.
  • Ensures quality assurance standards of hospitality are provided to all guests and employees on property and/or via phone.
  • Communicate both verbally and in writing to provide clear directions to the staff.
  • Interact positively with customers and take action to resolve problems and maintain a high level of customer satisfaction and policies.
  • Receive requests and/or complaints and take appropriate action by communicating with departments involved via telephone/email.
  • Monitor office, amenities, and guest supply inventory.
  • Ensure compliance of all front office and guest service standard operating procedures and policies.
  • Oversee the VIP and Group guest processes including inspection of VIP arrival rooms, reviewing VIP reservations and all group resumes, and ensuring smooth check-in/check-out.
  • Assist with upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
  • Perform quality checks on employees, employee tasks and public spaces of the hotel.
  • Complete all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance will all policies and procedures.
  • Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
  • Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance.
  • Performs other related duties as assigned.

This position will spend most of the time (50% or more) performing individual tasks related to those performed by direct reports, but primary duties are supervisory or organizational goal related. A portion of the time may be spent achieving organizational objectives, often through the coordinated achievements of subordinate staff.

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