ZipRecruiter

Log In

1

Assistant Front Office Manager Jobs (NOW HIRING)

BHC

The primary role of the Assistant Front Office Manager at The Charleston Place is to supervise all front office staff while providing efficient, friendly, and excellent customer service at all times ...

Hilton

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from ...

next page

Showing results 1-20

People also search for

All JobsAssistant Front Office Manager Jobs

Assistant Front Office Manager information

See salary details

$24K

$56.2K

$77K

How much do assistant front office manager jobs pay per year?

As of May 31, 2026, the average yearly pay for assistant front office manager in the United States is $56,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What Is an Assistant Front Office Manager?

An assistant front office manager works at the front desk of a hotel, motel, or other lodging facility. Your primary job duties are to assume responsibility for daily operations and tasks whenever the manager is not on duty or is unavailable. You handle customer service issues, oversee scheduling of other hotel staff and inventory, and manage some financial tasks. Many candidates for this position first pursue a bachelor’s degree in hospitality or hotel administration, though it is not strictly required. You may also gain valuable skills and experience as a front desk clerk or another hospitality position before transitioning into a management role. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions.

What are the key skills and qualifications needed to thrive as an Assistant Front Office Manager, and why are they important?

To thrive as an Assistant Front Office Manager, you need strong organizational, customer service, and leadership skills, typically supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help you stand out in this role. These skills are important for ensuring smooth guest experiences, efficient team coordination, and effective resolution of operational challenges.

What are some common challenges Assistant Front Office Managers face during peak seasons, and how can they be addressed?

Assistant Front Office Managers often encounter increased guest volumes and heightened expectations during peak seasons, which can lead to longer wait times and greater pressure on staff. Proactively managing staff schedules, ensuring clear communication, and maintaining a calm, solutions-oriented approach are key strategies for overcoming these challenges. Successful managers also focus on team training and efficient delegation to maintain service quality and guest satisfaction even during the busiest periods.

What does an Assistant Front Office Manager do?

An Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of a hotel's front desk, reservations, guest services, and concierge. Their responsibilities include supervising staff, ensuring excellent guest experiences, handling guest complaints, and assisting with administrative tasks such as scheduling and reporting. They play a key role in maintaining high standards of customer service and ensuring smooth communication between departments. This position often serves as the acting Front Office Manager in their absence.

What is the difference between Assistant Front Office Manager vs Front Desk Supervisor?

AspectAssistant Front Office ManagerFront Desk Supervisor
CredentialsHigh school diploma; hospitality certifications beneficialHigh school diploma; hospitality experience preferred
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesSupervises front desk staff, ensures smooth check-in/out processes
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality settings
Common Search & ComparisonFocuses on managerial support and coordinationFocuses on daily supervision and guest service

The Assistant Front Office Manager typically has broader responsibilities, including staff management and operational oversight, while the Front Desk Supervisor mainly supervises daily guest services. Both roles are essential in hospitality settings, but the Assistant Front Office Manager often holds a more strategic position within the front office team.

More about Assistant Front Office Manager jobs
What cities are hiring for Assistant Front Office Manager jobs? Cities with the most Assistant Front Office Manager job openings:
Who are the top companies hiring for Assistant Front Office Manager jobs? The top employers for Assistant Front Office Manager jobs are:
What states have the most Assistant Front Office Manager jobs? States with the most job openings for Assistant Front Office Manager jobs include:
What job categories do people searching Assistant Front Office Manager jobs look for? The top searched job categories for Assistant Front Office Manager jobs are:
What are popular job titles related to Assistant Front Office Manager jobs? For Assistant Front Office Manager jobs, the most frequently searched job titles are:
Assistant Front Office Manager jobs near you

Assistant Front Office Manager

Hyatt Place New York/Chelsea

New York, NY

$62.40K - $64K/yr

Full-time

Posted 7 days ago

Job description

Description:

The main purpose of the Assistant Front Office Manager in ensuring the smooth operation of the front desk.To be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager.To direct the Front Office operation in the absence of the Front Office Manager.

HOTEL VALUES:

This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance.

While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers, and managers. The hotel believes in a culture where team members help each other and work together in an environment where the most important task is providing exceptional service to guests, at all times.

As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job.

  • JOB DUTIES:

    • Assist the Front Office Manager in setting up the Front Office training tools, standards and procedures, and training plans as a guideline for the Front Office Operation.

    • To assist the Front Office Manager in supervising, organizing, directing, and coordinating, the staff and activities of the Front Office.

    • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.

    • Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

    • Conduct daily inspections and assist in maintaining proper protocols. Ensure that Front Office Agents perform their daily duties according to required standards.

    • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.

    • Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and area.

    • Motivate and celebrate Team Member Success.

    • Maintain procedures for security of guests, hotel property, and emergency procedures.

    • Analyze, generate reports and communicate information to employees and appropriate departments.

    • Assist in achieving budgeted revenues and expenses and maximize profitability related to the rooms department. Investigate deviations from budget and take immediate corrective action.

    • Authorize the acceptance of credit cards, cash paid-outs, and refunds based on established procedures.

    • Monitor and control guests credit status to ensure that payment is collectible and received on time. Perform a regular follow-up for pending payments to ensure that they are collected.

    • Have Knowledge of hotel property, amenities, area attractions, and transportation.

    • Fulfill Manager on Duty shifts if required.

    • Provide a professional image at all times through appearance and dress.

  • JOB REQUIREMENTS:

    • Previous experience in a similar position in a hotel or a minimum of 1 year of supervisory experience in a hotel.

    • Scheduling flexibility

    • Strong organizational and communication skills

    • Strong computer skills

    • Excellent interpersonal skills

    • Ability to effectively multi-task and work under pressure

    • Able to effectively resolve conflicts

  • Compensation: $62,400-$64,000

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Apply