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Assistant Front Office Manager Jobs (NOW HIRING)

Graham Hotel Systems

Asst. Front Office Manager

Ann Arbor, MI · On-site

$40K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

As the Assistant Front Office Manager, you will play a key role in overseeing daily front desk operations, ensuring exceptional guest experiences, and supporting the development and success of our ...

Mainsailhotels

Assistant Front Office Manager

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Assistant Front Office Manager will collaborate closely with the Front Office Manager to foster a culture of excellence, empower the team, and consistently exceed guest expectations. This ...

HHM Hotels

Assistant Front Office Manager

Boston, MA

$31.39/hr

Assistant Front Office Manager Department: Front Office Reports to: Director of Front Office FLSA Designation: OEM JOB SUMMARY To assure a courteous and professional service to all hotel guests in ...

Hilton Garden Inn - JFK

Assistant Front Office Manager

NY · On-site

$60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

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Assistant Front Office Manager information

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$56.2K

$77K

How much do assistant front office manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for assistant front office manager in the United States is $56,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What is an assistant front office manager?

An assistant front office manager works at the front desk of a hotel, motel, or other lodging facility. Your primary job duties are to assume responsibility for daily operations and tasks whenever the manager is not on duty or is unavailable. You handle customer service issues, oversee scheduling of other hotel staff and inventory, and manage some financial tasks. Many candidates for this position first pursue a bachelor’s degree in hospitality or hotel administration, though it is not strictly required. You may also gain valuable skills and experience as a front desk clerk or another hospitality position before transitioning into a management role. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions.

What does an assistant front office manager do?

An Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of a hotel's front desk, reservations, guest services, and concierge. Their responsibilities include supervising staff, ensuring excellent guest experiences, handling guest complaints, and assisting with administrative tasks such as scheduling and reporting. They play a key role in maintaining high standards of customer service and ensuring smooth communication between departments. This position often serves as the acting Front Office Manager in their absence.

What are the key skills and qualifications needed to thrive as an assistant front office manager?

To thrive as an Assistant Front Office Manager, you need strong organizational, customer service, and leadership skills, typically supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help you stand out in this role. These skills are important for ensuring smooth guest experiences, efficient team coordination, and effective resolution of operational challenges.

What are some common challenges assistant front office managers face during peak seasons, and how can they be addressed?

Assistant Front Office Managers often encounter increased guest volumes and heightened expectations during peak seasons, which can lead to longer wait times and greater pressure on staff. Proactively managing staff schedules, ensuring clear communication, and maintaining a calm, solutions-oriented approach are key strategies for overcoming these challenges. Successful managers also focus on team training and efficient delegation to maintain service quality and guest satisfaction even during the busiest periods.

What is the difference between Assistant Front Office Manager vs Front Desk Supervisor?

AspectAssistant Front Office ManagerFront Desk Supervisor
CredentialsHigh school diploma; hospitality certifications beneficialHigh school diploma; hospitality experience preferred
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesSupervises front desk staff, ensures smooth check-in/out processes
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality settings
Common Search & ComparisonFocuses on managerial support and coordinationFocuses on daily supervision and guest service

The Assistant Front Office Manager typically has broader responsibilities, including staff management and operational oversight, while the Front Desk Supervisor mainly supervises daily guest services. Both roles are essential in hospitality settings, but the Assistant Front Office Manager often holds a more strategic position within the front office team.

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Assistant Front Office Manager jobs near you
Infographic showing various Assistant Front Office Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $56,232 per year, or $27 per hour.

Asst. Front Office Manager

Graham Hotel Systems

Ann Arbor, MI • On-site

$40K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Description:

The Kensington Hotel is seeking an enthusiastic and service-driven individual to join our team as an Assistant Front Office Manager. This is an exciting opportunity for someone who is passionate about hospitality, enjoys leading a team, and is eager to grow their career within a dynamic and supportive environment.

As the Assistant Front Office Manager, you will play a key role in overseeing daily front desk operations, ensuring exceptional guest experiences, and supporting the development and success of our front office team. We are looking for a motivated leader who takes pride in delivering outstanding service and is committed to moving forward with the company.

What We Offer:

  • Competitive pay
  • Generous benefits package including Medical, Dental, and Vision insurance
  • Short Term Disability
  • Long Term Disability
  • Global Hotel Discounts
  • 401(k) plan
  • Opportunities for career growth and advancement within the company

Key Responsibilities:

Assist the Front Office Manager with the Front Office operations to achieve customer satisfaction, quality service, and compliance with policies and procedures while meeting/exceeding financial goals.


Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.


Monitor and respond to all social media outlets in a timely and appropriate manner to maintain and increase year over year ranking. Focus on ranking for Trip Advisor.


Implement company programs and manage t he operations of the Front Office (front desk, reservations, bell service) to ensure compliance with SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.


Assist FOM with all aspects of managing the department from scheduling, coaching the team, 14 days forecasting, pre3paring for group arrivals, gift shop stocking and ordering, being available for customer service issues.


Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operation issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.


Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

Monitor and maintain the Front Office systems and equipment to ensure optimum performance.


Comply with attendance rules and be available to work on a regular basis.


Maintain lost & found

Requirements:

Must have at least one year of management experience in the rooms division of a hotel. Ideal candidate will have 2-5 years of managerial experience over a hotel front desk.


Must have strong leadership skills.


Must have the ability to communicate in English.


Self-starting personality with an even disposition. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.


Maintain a professional appearance and manner at all times, effectively dealing with customers with high levels of patience, tact and diplomacy.


Strong attention to detail, time management and computer skills.