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Assistant Front Office Manager

Malibu, CA · On-site

$68K - $75K/yr

We are seeking a highly motivated and service-oriented Assistant Front Office Manager to join our prestigious 5-star hotel in Los Angeles. The ideal candidate will support the Front Office Manager in ...

Plazahotelelpaso

Assistant Front Office Manager Department: Front Office Reports to: Director of Front Office FLSA Designation: OEM JOB SUMMARY To assure a courteous and professional service to all hotel guests in ...

Lodgeworks

Assistant Front Office Manager

Mclean, VA

Assistant Front Office Manager| LodgeWorks is actively hiring for an Assistant Front Office Manager Who we are LodgeWorks is a privately held hotel development and management company. While our name ...

Niles-2

Assistant Front Office Manager

Niles, MI · On-site

Reporting to the Chief Financial Officer, the Assistant Front Office Manager supports and oversees the daily operations of the Front Office and assists in managing all administrative, registration ...

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How much do assistant front office manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for assistant front office manager in the United States is $56,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What is an assistant front office manager?

An assistant front office manager works at the front desk of a hotel, motel, or other lodging facility. Your primary job duties are to assume responsibility for daily operations and tasks whenever the manager is not on duty or is unavailable. You handle customer service issues, oversee scheduling of other hotel staff and inventory, and manage some financial tasks. Many candidates for this position first pursue a bachelor’s degree in hospitality or hotel administration, though it is not strictly required. You may also gain valuable skills and experience as a front desk clerk or another hospitality position before transitioning into a management role. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions.

What does an assistant front office manager do?

An Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of a hotel's front desk, reservations, guest services, and concierge. Their responsibilities include supervising staff, ensuring excellent guest experiences, handling guest complaints, and assisting with administrative tasks such as scheduling and reporting. They play a key role in maintaining high standards of customer service and ensuring smooth communication between departments. This position often serves as the acting Front Office Manager in their absence.

What are the key skills and qualifications needed to thrive as an assistant front office manager?

To thrive as an Assistant Front Office Manager, you need strong organizational, customer service, and leadership skills, typically supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help you stand out in this role. These skills are important for ensuring smooth guest experiences, efficient team coordination, and effective resolution of operational challenges.

What are some common challenges assistant front office managers face during peak seasons, and how can they be addressed?

Assistant Front Office Managers often encounter increased guest volumes and heightened expectations during peak seasons, which can lead to longer wait times and greater pressure on staff. Proactively managing staff schedules, ensuring clear communication, and maintaining a calm, solutions-oriented approach are key strategies for overcoming these challenges. Successful managers also focus on team training and efficient delegation to maintain service quality and guest satisfaction even during the busiest periods.

What is the difference between Assistant Front Office Manager vs Front Desk Supervisor?

AspectAssistant Front Office ManagerFront Desk Supervisor
CredentialsHigh school diploma; hospitality certifications beneficialHigh school diploma; hospitality experience preferred
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesSupervises front desk staff, ensures smooth check-in/out processes
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality settings
Common Search & ComparisonFocuses on managerial support and coordinationFocuses on daily supervision and guest service

The Assistant Front Office Manager typically has broader responsibilities, including staff management and operational oversight, while the Front Desk Supervisor mainly supervises daily guest services. Both roles are essential in hospitality settings, but the Assistant Front Office Manager often holds a more strategic position within the front office team.

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Assistant Front Office Manager jobs near you
Infographic showing various Assistant Front Office Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $56,232 per year, or $27 per hour.

Assistant Front Office Manager

Malibu, CA • On-site

On Target Staffing
Recruiting and Staffing Services • 51 - 200 employees
Learn more about On Target Staffingexternal

$68K - $75K/yr

Full-time

Medical, Dental

Re-posted 10 days ago

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Job description

Job Summary:

We are seeking a highly motivated and service-oriented Assistant Front Office Manager to join our prestigious 5-star hotel in Los Angeles. The ideal candidate will support the Front Office Manager in overseeing all front desk operations, ensuring exceptional guest service, and leading a team of front office professionals. This role is key to maintaining the luxury service standards our guests expect and deserve.

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Key Responsibilities:

· Assist in managing daily front office operations, including check-in/check-out procedures, guest inquiries, and room assignments.

· Supervise, coach, and motivate front office staff to deliver exceptional service in line with hotel standards.

· Resolve guest complaints and handle escalated issues with professionalism and efficiency.

· Collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences.

· Maintain accurate records of room availability, guest accounts, and billing processes.

· Ensure compliance with all hotel policies, procedures, and brand standards.

· Assist in scheduling staff, managing payroll, and conducting performance evaluations.

· Support training and onboarding of new front office team members.

· Monitor lobby appearance and ensure the environment reflects the hotel’s luxury brand image.

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Qualifications:

· Minimum of 2 years of supervisory experience in a front office role within a luxury or 5-star hotel.

· Degree or diploma in Hospitality Management or related field preferred.

· Excellent communication, leadership, and customer service skills.

· Strong problem-solving abilities and attention to detail.

· Proficiency in property management systems (e.g., Opera, ALICE, PMS) and Microsoft Office.

· Ability to work flexible hours, including evenings, weekends, and holidays.

· Fluency in English required; additional languages a plus.