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Assistant Front Office Manager information

See Georgia salary details

$20.3K

$47.5K

$65K

How much do assistant front office manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for assistant front office manager in Georgia is $47,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $54,900.00 per year, depending on experience, location, and employer.

What is an assistant front office manager?

An assistant front office manager works at the front desk of a hotel, motel, or other lodging facility. Your primary job duties are to assume responsibility for daily operations and tasks whenever the manager is not on duty or is unavailable. You handle customer service issues, oversee scheduling of other hotel staff and inventory, and manage some financial tasks. Many candidates for this position first pursue a bachelor’s degree in hospitality or hotel administration, though it is not strictly required. You may also gain valuable skills and experience as a front desk clerk or another hospitality position before transitioning into a management role. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions.

What does an assistant front office manager do?

An Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of a hotel's front desk, reservations, guest services, and concierge. Their responsibilities include supervising staff, ensuring excellent guest experiences, handling guest complaints, and assisting with administrative tasks such as scheduling and reporting. They play a key role in maintaining high standards of customer service and ensuring smooth communication between departments. This position often serves as the acting Front Office Manager in their absence.

What are the key skills and qualifications needed to thrive as an assistant front office manager?

To thrive as an Assistant Front Office Manager, you need strong organizational, customer service, and leadership skills, typically supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help you stand out in this role. These skills are important for ensuring smooth guest experiences, efficient team coordination, and effective resolution of operational challenges.

What are some common challenges assistant front office managers face during peak seasons, and how can they be addressed?

Assistant Front Office Managers often encounter increased guest volumes and heightened expectations during peak seasons, which can lead to longer wait times and greater pressure on staff. Proactively managing staff schedules, ensuring clear communication, and maintaining a calm, solutions-oriented approach are key strategies for overcoming these challenges. Successful managers also focus on team training and efficient delegation to maintain service quality and guest satisfaction even during the busiest periods.

What is the difference between Assistant Front Office Manager vs Front Desk Supervisor?

AspectAssistant Front Office ManagerFront Desk Supervisor
CredentialsHigh school diploma; hospitality certifications beneficialHigh school diploma; hospitality experience preferred
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesSupervises front desk staff, ensures smooth check-in/out processes
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality settings
Common Search & ComparisonFocuses on managerial support and coordinationFocuses on daily supervision and guest service

The Assistant Front Office Manager typically has broader responsibilities, including staff management and operational oversight, while the Front Desk Supervisor mainly supervises daily guest services. Both roles are essential in hospitality settings, but the Assistant Front Office Manager often holds a more strategic position within the front office team.

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Assistant Front Office Manager jobs near you
Infographic showing various Assistant Front Office Manager job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 11% Part Time, 6% Contract, and 3% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $47,481 per year, or $22.8 per hour.

Assistant Front Office Manager

Renaissance Atlanta Concourse

Atlanta, GA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Job Title: Assistant Front Office Manager (AFOM)
Job Type: Full-Time
Pay: $18.00 - $20.00 per hour

Job Summary:
The Assistant Front Office Manager (AFOM) is responsible for supporting the Front Office Manager in ensuring the smooth and efficient operation of the front office. The AFOM plays a critical role in maintaining high guest satisfaction through effective problem-solving, multitasking, and administrative management. This position oversees the front desk of a 387-room full-service hotel, capable of hosting up to 750 people in its meeting spaces, ensuring adherence to operational standards, maximizing profitability, and fostering both guest and employee satisfaction. The AFOM is also responsible for various administrative tasks while performing MOD duties in the absence of the Front Office Manager.

Key Responsibilities:
  • Manage room inventory and availability for future dates and the day of arrival.
  • Ensure guests experience a warm and efficient check-in and check-out process through direct guidance and training of the Front Office Team.
  • Stay informed about group bookings, local negotiated rates (LNRs), promotions, loyalty programs, and brand updates.
  • Coordinate with the Sales Manager to properly block VIP and repeat guest rooms.
  • Handle all reasonable requests from management, ensuring the team’s capability to perform tasks.
  • Continuously improve guest satisfaction through team training, employee development, and a focus on delivering quality service.
  • Supervise, motivate, and manage the Front Office Team, ensuring staffing levels, training, discipline, and scheduling are optimized.
  • Monitor and manage labor costs and departmental resources to meet performance standards.
  • Provide clear direction and instruction to Front Office Agents, fostering a positive and productive work environment.
  • Collaborate with Rooms Division partners (Engineering and Housekeeping) to ensure smooth operations.
  • Uphold security procedures for cash handling, guest security, and emergency protocols.
  • Respond promptly and professionally to guest complaints, following company guidelines.
  • Implement corporate and brand marketing programs as required.
  • Attend and organize meetings to share and receive pertinent information.
  • Conduct room inspections as needed to ensure cleanliness and maintenance standards.
  • Assist with guest check-in/check-out and other front desk duties as needed.
  • Serve as Manager on Duty (MOD), overseeing hotel operations during designated shifts.
  • Provide support to the General Manager by ensuring efficient and profitable front office operations.
  • Follow up on guest complaints and feedback via GuestVoice and social media platforms.
  • Assist the Front Office Manager with administrative tasks and email correspondence as needed.

Qualifications:
  • Energetic, proactive, and goal-oriented with a willingness to take calculated risks.
  • Basic knowledge of hotel operations with an advanced understanding of customer service.
  • Strong communication skills, with the ability to establish trust and build relationships with both guests and internal teams.
  • Service-oriented mindset with a focus on guest satisfaction and quality standards.
  • Ability to remain calm, courteous, and make sound decisions in demanding situations.
  • Proficient in general computer skills, with the ability to train and monitor referral processes, setting traces, and profiling accounts.
  • Strong understanding of customer needs and market dynamics.
  • Excellent organizational, verbal, and written communication skills.

Benefits:
  • Dental Insurance.
  • Vision Insurance.
  • Health Insurance.
  • Paid Time Off.
  • Employee Discounts.

Job Type: Full-time.

Pay: $17.50 - $20.00 per hour.

Benefits:
  • 401(k).
  • 401(k) matching.
  • Dental insurance.
  • Employee discount.
  • Health insurance.
  • Paid time off.
  • Vision insurance.

Schedule:
  • 10 hour shift.
  • 8 hour shift.
  • Night shift.
  • Weekends as needed.

Education:
  • High school or equivalent (Preferred).

Experience:
  • Hotel Experience: 1 year (Required).
  • Front Desk: 1 year (Required).
  • E.O.E.