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Front Office Supervisor Jobs (NOW HIRING)

Legacy Ventures LLC

Front Office Supervisor

Atlanta, GA · On-site

$17/hr

Front Office Supervisor Hilton Garden Inn Atlanta Downtown (LHP HGI1) - Atlanta, GA 30313 Salary Range $17.00 Hourly Position Type Full Time Category Hospitality - Hotel Front Office Supervisor ...

Legacy Ventures LLC

Front Office Supervisor

Tucker, GA · On-site

$16 - $18/hr

Front Office Supervisor DoubleTree Atlanta Northlake (LHP DT1) - Tucker, GA 30084 Overview Salary Range $16.00 - $18.00 Hourly Position Type Full Time Category Hospitality - Hotel Description Summary:

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How much do front office supervisor jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for front office supervisor in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.64 per hour, depending on experience, location, and employer.

How does a Front Office Supervisor support team development and handle conflicts within the front desk staff?

A Front Office Supervisor plays a crucial role in fostering a positive and efficient work environment by providing ongoing training, guidance, and feedback to the front desk team. They are responsible for addressing conflicts promptly and fairly, often mediating between team members to ensure smooth operations and high morale. Supervisors also identify areas for improvement, mentor staff for career growth, and facilitate open communication between team members and management. Successful supervisors balance administrative duties with hands-on support, ensuring both guest satisfaction and team cohesion.

What is the difference between Front Office Supervisor vs Front Desk Agent?

AspectFront Office SupervisorFront Desk Agent
ResponsibilitiesOversees front desk operations, manages staff, handles guest issues, and ensures smooth check-in/out processes.Performs check-in/out, assists guests, answers inquiries, and handles reservations.
CredentialsHigh school diploma or equivalent; hospitality experience; leadership skills.High school diploma or equivalent; customer service skills.
Work EnvironmentSupervisory role in hotel front office, often in a managerial setting.Frontline role at the hotel reception desk.

The Front Office Supervisor oversees the front desk team and ensures efficient operations, while the Front Desk Agent directly interacts with guests, handling check-ins, check-outs, and inquiries. The supervisor has more responsibilities in management and coordination, whereas the agent focuses on guest service delivery.

What are the key skills and qualifications needed to thrive as a Front Office Supervisor, and why are they important?

To thrive as a Front Office Supervisor, you need strong organizational abilities, leadership skills, and experience in hospitality or office management, often supported by a diploma or degree in hospitality management. Familiarity with property management systems (PMS), reservation software, and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and customer service skills help you lead teams effectively and handle guest concerns professionally. These skills are crucial for ensuring smooth front desk operations, guest satisfaction, and efficient team performance.

What are Front Office Supervisors?

Front Office Supervisors are responsible for overseeing the daily operations of a hotel's front desk or reception area. They supervise front desk staff, handle guest check-ins and check-outs, resolve guest issues, and ensure excellent customer service. Additionally, they may assist with training new employees, managing room reservations, and coordinating with other hotel departments to ensure a smooth guest experience. Strong communication and organizational skills are essential for this role.
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Front Office Supervisor jobs near you
Front Office Supervisor

Front Office Supervisor

Legacy Ventures LLC

Atlanta, GA • On-site

$17/hr

Other

Re-posted 26 days ago

Job description

Front Office Supervisor

Hilton Garden Inn Atlanta Downtown (LHP HGI1) - Atlanta, GA 30313

Salary Range $17.00 Hourly Position Type Full Time Category Hospitality - Hotel

Front Office Supervisor

Summary: The Front Office Supervisor ensures a hospitable, professional atmosphere by overseeing smooth guest check-in/out processes, accurate billing, and high levels of guest satisfaction. This role also supports the Front Office Manager and serves as a point of contact for guest services and staff coordination.

Qualifications

Key Responsibilities:

  • Deliver excellent guest service with professionalism and effective communication.
  • Uphold all service standards, policies, and appearance/grooming expectations.
  • Supervise front desk operations including check-ins/outs, billing, guest requests, and issue resolution.
  • Schedule front desk staff and ensure adequate coverage; capable of performing all front desk roles.
  • Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.
  • Investigate and resolve room discrepancies.
  • Maintain full knowledge of reservation and property management systems.
  • Support training and onboarding of new front office team members.
  • Handle special requests, group reservations, and serve as acting Front Office Manager when needed.
  • Monitor and maintain front office systems and equipment.
  • Ensure team member compliance with policies.
  • Provide local area information to guests using available resources.

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