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Front Office Supervisor Jobs (NOW HIRING)

Hotel Millwright

Front Office Supervisor

Alpine, WY · On-site

Front Office Supervisor Welcome to Leisure Hotels and Resorts! Our employees build relationships based on respect, hard work, and having fun. We strive to do our best every day. Grit, grace, and ...

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Front Office Supervisor information

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How much do front office supervisor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for front office supervisor in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.64 per hour, depending on experience, location, and employer.

What is a front office supervisor?

Front Office Supervisors are responsible for overseeing the daily operations of a hotel's front desk or reception area. They supervise front desk staff, handle guest check-ins and check-outs, resolve guest issues, and ensure excellent customer service. Additionally, they may assist with training new employees, managing room reservations, and coordinating with other hotel departments to ensure a smooth guest experience. Strong communication and organizational skills are essential for this role.

How does a front office supervisor support team development and handle conflicts within the front desk staff?

A Front Office Supervisor plays a crucial role in fostering a positive and efficient work environment by providing ongoing training, guidance, and feedback to the front desk team. They are responsible for addressing conflicts promptly and fairly, often mediating between team members to ensure smooth operations and high morale. Supervisors also identify areas for improvement, mentor staff for career growth, and facilitate open communication between team members and management. Successful supervisors balance administrative duties with hands-on support, ensuring both guest satisfaction and team cohesion.

What are the key skills and qualifications needed to thrive as a front office supervisor, and why are they important?

To thrive as a Front Office Supervisor, you need strong organizational abilities, leadership skills, and experience in hospitality or office management, often supported by a diploma or degree in hospitality management. Familiarity with property management systems (PMS), reservation software, and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and customer service skills help you lead teams effectively and handle guest concerns professionally. These skills are crucial for ensuring smooth front desk operations, guest satisfaction, and efficient team performance.

What is the difference between Front Office Supervisor vs Front Desk Agent?

AspectFront Office SupervisorFront Desk Agent
ResponsibilitiesOversees front desk operations, manages staff, handles guest issues, and ensures smooth check-in/out processes.Performs check-in/out, assists guests, answers inquiries, and handles reservations.
CredentialsHigh school diploma or equivalent; hospitality experience; leadership skills.High school diploma or equivalent; customer service skills.
Work EnvironmentSupervisory role in hotel front office, often in a managerial setting.Frontline role at the hotel reception desk.

The Front Office Supervisor oversees the front desk team and ensures efficient operations, while the Front Desk Agent directly interacts with guests, handling check-ins, check-outs, and inquiries. The supervisor has more responsibilities in management and coordination, whereas the agent focuses on guest service delivery.

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Front Office Supervisor jobs near you
Infographic showing various Front Office Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $49,376 per year, or $23.7 per hour.

Front Office Supervisor

Phoenix, AZ • On-site

Embassy Suites Phoenix Downtown North
See more jobs at Embassy Suites Phoenix Downtown Northexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Front Office Supervisor

As the Front Office Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment.

Key Responsibilities
  • You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience.
  • Your daily tasks will include supervising front desk agents, managing guest reservations, and addressing guest concerns.
  • You will report to the Front Office Manager.
  • A career as a front office supervisor can lead to various management positions within the hotel industry, such as front office manager, director of rooms, or even hotel operations manager.
Education & Experience

Hotel experience is required! Applicants should have:

  • A combination of education and experience
What You’ll Need to Succeed
  • Eligible to work in the United States
  • Ability to read, write, and communicate effectively in English
  • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
  • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
  • A warm, professional demeanor that reflects HVMG’s Culture of Excellence
Why Our Associates Love HVMG
  • Career growth opportunities across our nationwide portfolio
  • Flexible scheduling
  • Access up to 40% of your earned wages before payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full healthcare benefits: medical, dental, and vision
  • 401(k) with guaranteed 4% match and no vesting period
  • Exclusive hotel and food & beverage discounts
About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

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