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Front Office Supervisor Jobs (NOW HIRING)

California Pain

Front Office Supervisor

San Diego, CA · On-site

$25/hr

Front Office Supervisor - Ambulatory Surgery Center (ASC) Location: La Mesa ENCOMPASS PROCEDURE CENTER Job Type: Full-Time Position Overview: We are seeking a highly organized and customer-focused ...

Peachtree Group

Front Office Supervisor

Austin, TX · On-site

Front Office Supervisor The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds ...

Stonebridge Companies

Front Office Supervisor

Atlanta, GA · On-site

$21 - $23/hr

Front Office Supervisor Location: Atlanta, GA FLSA: Non-Exempt Status: Full-time Reports to: Front Office Manager Supervises: Front Office Department Pay Range: $21-$23 Job Summary: The Front Office ...

White Lodging

Front Office Supervisor

Austin, TX · On-site

Description Front Office Supervisor | Hotel Trinity The Front Office Supervisor will be the face of Hotel Trinity , leading the arrival, departure, and overall guest experience with a personalized ...

Method Products

Front Office Supervisor

Detroit, MI · On-site

The ideal front office supervisor for this opportunity will match the ROOST style, be an "out of the box" thinker, exhibit great leadership skills, and have a passion for an entrepreneurial culture.

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Front Office Supervisor information

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How much do front office supervisor jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for front office supervisor in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.64 per hour, depending on experience, location, and employer.

What is a front office supervisor?

Front Office Supervisors are responsible for overseeing the daily operations of a hotel's front desk or reception area. They supervise front desk staff, handle guest check-ins and check-outs, resolve guest issues, and ensure excellent customer service. Additionally, they may assist with training new employees, managing room reservations, and coordinating with other hotel departments to ensure a smooth guest experience. Strong communication and organizational skills are essential for this role.

How does a front office supervisor support team development and handle conflicts within the front desk staff?

A Front Office Supervisor plays a crucial role in fostering a positive and efficient work environment by providing ongoing training, guidance, and feedback to the front desk team. They are responsible for addressing conflicts promptly and fairly, often mediating between team members to ensure smooth operations and high morale. Supervisors also identify areas for improvement, mentor staff for career growth, and facilitate open communication between team members and management. Successful supervisors balance administrative duties with hands-on support, ensuring both guest satisfaction and team cohesion.

What are the key skills and qualifications needed to thrive as a front office supervisor, and why are they important?

To thrive as a Front Office Supervisor, you need strong organizational abilities, leadership skills, and experience in hospitality or office management, often supported by a diploma or degree in hospitality management. Familiarity with property management systems (PMS), reservation software, and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and customer service skills help you lead teams effectively and handle guest concerns professionally. These skills are crucial for ensuring smooth front desk operations, guest satisfaction, and efficient team performance.

What is the difference between Front Office Supervisor vs Front Desk Agent?

AspectFront Office SupervisorFront Desk Agent
ResponsibilitiesOversees front desk operations, manages staff, handles guest issues, and ensures smooth check-in/out processes.Performs check-in/out, assists guests, answers inquiries, and handles reservations.
CredentialsHigh school diploma or equivalent; hospitality experience; leadership skills.High school diploma or equivalent; customer service skills.
Work EnvironmentSupervisory role in hotel front office, often in a managerial setting.Frontline role at the hotel reception desk.

The Front Office Supervisor oversees the front desk team and ensures efficient operations, while the Front Desk Agent directly interacts with guests, handling check-ins, check-outs, and inquiries. The supervisor has more responsibilities in management and coordination, whereas the agent focuses on guest service delivery.

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Front Office Supervisor jobs near you
Infographic showing various Front Office Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $49,376 per year, or $23.7 per hour.

Front Office Supervisor

Philadelphia, PA • On-site

Blue Sky Hospitality Solutions
See more jobs at Blue Sky Hospitality Solutionsexternal

Full-time

Re-posted 23 days ago

Job description

Front Office Supervisor
Department: Front Office
Reports To: Director of Front Office / Front Office Manager
Status: Full-Time | Hourly
Join Our Team - Where Service is a "Yes" Culture
We are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy.
As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality.
What You'll Do
Lead Front Office Operations
  • Oversee daily front desk operations, ensuring accuracy in all financial transactions
  • Reconcile and verify revenue, payments, taxes, and adjustments
  • Review and balance daily reports across rooms, F&B, and other outlets
  • Investigate and resolve discrepancies with attention to detail
  • Support smooth transitions between operational days

Drive Guest Experience Excellence
  • Deliver a seamless check-in and check-out experience aligned with brand standards
  • Personally engage with guests to ensure satisfaction and resolve concerns promptly
  • Recognize and honor Member's benefits, ensuring all benefits are delivered
  • Maintain a strong presence in the lobby to support service and team performance

Supervise & Develop the Team
  • Lead, coach, and support front desk associates and night audit team
  • Ensure professionalism, accountability, and service consistency
  • Act as a role model for guest engagement and problem resolution

Ensure Brand Compliance & Performance
  • Uphold brand standards including response times, guest engagement, and loyalty recognition
  • Monitor mobile check-in/check-out, guest cases, and service metrics
  • Ensure all interactions reflect our commitment to personalized, anticipatory service

Act as Manager on Duty
  • Oversee hotel operations during assigned shifts
  • Respond to guest issues, emergencies, and operational needs
  • Ensure safety, security, and service continuity at all times
What We're Looking For
  • Previous Front Office or hotel operations experience (supervisory experience preferred)
  • Strong leadership, communication, and problem-solving skills
  • Detail-oriented with a solid understanding of hotel financial processes
  • Passion for guest service and creating memorable experiences
  • Ability to work flexible schedules including evenings, weekends, and holidays

Apply