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Answering Service Operator Jobs in Wisconsin (NOW HIRING)

Love's Travel Stops and Country Stores

$13.75 - $17.75/hr

... find items, answering questions about products and services, and addressing customer needs ... Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated ...

Milwaukee Division

Customer Service Specialist

Waukesha, WI · On-site

$17 - $22.50/hr

The Receptionist is responsible for greeting guests and answering phones to point customers in the ... Closed Sundays The International Autos Group is a family owned and operated group of dealerships ...

Milwaukee Division

Customer Service Specialist

Waukesha, WI · On-site

$17 - $22.50/hr

The Receptionist is responsible for greeting guests and answering phones to point customers in the ... Closed Sundays The International Autos Group is a family owned and operated group of dealerships ...

Milwaukee Division

Customer Service Specialist

Waukesha, WI

$17 - $22.50/hr

The Receptionist is responsible for greeting guests and answering phones to point customers in the ... Closed Sundays The International Autos Group is a family owned and operated group of dealerships ...

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All JobsAnswering Service Operator JobsAnswering Service Operator Jobs in Wisconsin

Answering Service Operator information

See Wisconsin salary details

$12

$14

$16

How much do answering service operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for answering service operator in Wisconsin is $14.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $15.53 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What is the average pay for answering service operators?

The average pay for answering service operators typically ranges from $10 to $15 per hour, depending on experience, location, and the employer. Some positions may offer additional benefits or shift differentials for night or weekend work.
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,280 per year, or $14.6 per hour.

Reservations/Customer Service

Chula Vista Resort

Wisconsin Dells, WI

$14.75 - $18.50/hr

Full-time

Re-posted 14 days ago

Job description

Open Availability Required

Empowered to create that first personal positive impression to guests when first calling Chula Vista Resort; giving the guests the most accurate, friendly, and highest level of guest satisfaction. Reservation Agent will fulfill the related goals and objectives of the resort while displaying hospitality and professionalism at all times taking pride in representing Chula Vista Resort.

Essential Job Functions:

• Take all reservations in accordance with the standard operating procedures and policies. Stating and explaining clear and concise information with regards to room styles, rates, hours, seasonal activities, packages, and with answering any other inquiries the guest may have.

• Demonstrate a working knowledge when answering phones, selling only the services which we offer, and providing a true picture of what the guest should expect from our property.

• Create the highest guest satisfaction possible by having a clean, organized, well stocked work area. Perform and complete other assigned duties.

• Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.

• Display a calm and attentive approach in solving problems and handling difficult situations, collecting information and sincerely helping to resolve them.

• Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.

Education
Required- High School Diploma

Experience
Required- no experience necessary- will train the right candidate
Preferred- 1 to 2 years experience in a call center/guest service environment.

Skills, Knowledge, Abilities:
The ability to work with other people effectively and with other staff positions is important. Must be trainable and take instruction to learn position. Have a good attitude toward job as well as guests. Computer and organizational skills are required and strong communication skills are a must. Must always be polite with the best guest interest in mind.

Physical Requirements:

*Must be able to lift 20 lbs.
Body Positions-
Sitting, standing for extended periods of time.
Body Senses-
Have full use of eyes and ears, full power of speech.
Body Movements-
Walking, turning head and torso, bending arms, wrists, and fingers.

Mental Requirements:

Mathematics-

Must be able to do routine math calculations.

Language-
Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with guests, vendors, and company staff.

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