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Pbx Operator Jobs in Wisconsin (NOW HIRING)

Neenah Foundry

Melt Operator - 2nd Shift (NFC)

Neenah, WI · On-site

$27.51/hr

The Melt role is a team-based position and plays a crucial role in the success of each molding line. This role is an entry-level opportunity and does not require any previous experience. However, you ...

TDS Telecom

Field Service Technician II

Waunakee, WI

$25.13 - $37.69/hr

Pole climbing and operating construction equipment is required. Locates, identifies and marks ... Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals ...

TDS Telecom

Field Service Technician II

Sherwood, WI

$25.13 - $37.69/hr

Pole climbing and operating construction equipment is required. Locates, identifies and marks ... Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals ...

TDS Telecom

Field Service Technician II

Verona, WI

Pole climbing and operating construction equipment is required. Locates, identifies and marks ... Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals ...

TDS Telecom

Field Service Technician II

Cleveland, WI · On-site

$25.13 - $37.69/hr

Pole climbing and operating construction equipment is required. Locates, identifies and marks ... Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals ...

TDS Telecom

Field Service Technician II

Cleveland, WI

$25.13 - $37.69/hr

Pole climbing and operating construction equipment is required. Locates, identifies and marks ... Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals ...

TDS Telecom

Field Service Technician II

Waunakee, WI · On-site

$25.13 - $37.69/hr

Pole climbing and operating construction equipment is required. Locates, identifies and marks ... Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals ...

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Pbx Operator information

See Wisconsin salary details

$10

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$27

How much do pbx operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for pbx operator in Wisconsin is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $22.07 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

How do you become a Pbx operator?

To become a PBX operator, individuals typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx operator a stressful job?

Being a PBX operator can be moderately stressful due to the need to handle multiple calls efficiently and maintain clear communication. The job often requires attention to detail, good customer service skills, and the ability to work in a fast-paced environment, but it generally involves routine tasks with predictable schedules. Stress levels vary depending on the work environment and call volume.
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What are popular job titles related to Pbx Operator jobs in WI?

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Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Wisconsin as of August 2026, with employment types broken down into 49% Full Time, 49% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,982 per year, or $20.2 per hour.

PBX Operator - Guest Service

Kalahari Resorts & Conventions

Wisconsin Dells, WI • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Kalahari Resorts rating

5.8

Company rating: 5.8 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

67th of 108 rated hotels

Job description

Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don't just create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.
Telephone Operator - PBX
Kalahari Resorts & Conventions is seeking a Telephone Operator. In this role, you will be responsible for providing attentive, courteous, and efficient service to all guests over the telephone; during check-in and at check-out, while maximizing room revenue and occupancy.
As part of our leadership team, you'll embody our Promise to Lead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll enhance the guest experience by promptly and professionally handling calls, providing accurate information, and efficiently directing requests to the appropriate departments. You will support associates by ensuring smooth communication flow and helping teams respond quickly to guest needs.
Key Responsibilities
  • Ensure all guest requests are distributed to the proper departments.
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Obtain all necessary information when taking room, cabana, and bungalow reservations and follow the rate-quoting scenario.
  • Be aware of all rates, packages, and promotions at the resort.
  • Maintain proper operation of the PBX console and ensure that all standards are met, if applicable.

Why You'll Love This Job:
  • Opportunities for career growth and development!
  • A fun, energetic work environment with prizes, games, and team events.
  • Flexible full-time or part-time hours are available year-round.
  • Commission Structure

What We're Looking For
  • Previous customer service experience preferred.
  • Previous hospitality or related experience helpful.
  • Computer experience required.

A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
  • Career growth opportunities with promotion from within
  • 401(k) matching, paid time off, and holiday compensation
  • Health, dental, and vision coverage for full-time associates
  • Employee appreciation events, discounts, and perks at all resorts
  • Education assistance programs to help advance your career

Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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