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Answering Service Operator Jobs in Wisconsin (NOW HIRING)

Froedtert South, Inc.

Communications Operator

Kenosha, WI · On-site

$16.25 - $24.50/hr

The Communications Operator creates an exceptional impression of Froedtert South in all ... Receives all answering service phone inquiries and documents messages per protocols. * Facilitates ...

Haley Residential

Maintenance Technician

Kenosha, WI · On-site

$23 - $25/hr

Utilize personal Smartphone as needed, taking residents' calls through the answering service and ... Certified pool operator license (CPO), required at properties with a pool, in compliance with state ...

Americold

Customer Service Representative

Jefferson, WI · On-site

$15 - $20.50/hr

Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and ... Experience operating desktop computers. Physical Requirements * Requires several hours per day of ...

Americold

Customer Service Representative

Jefferson, WI · On-site

$15 - $20.50/hr

Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and ... Experience operating desktop computers. Physical Requirements * Requires several hours per day of ...

The Abbey Resort

Hotel Operator

Fontana, WI · On-site

$10 - $12/hr

... and service request coordination. This position is responsible for answering and routing incoming ... The Hotel Operator works closely with all resort departments to ensure guest requests are ...

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All JobsAnswering Service Operator JobsAnswering Service Operator Jobs in Wisconsin

Answering Service Operator information

See Wisconsin salary details

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How much do answering service operator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for answering service operator in Wisconsin is $14.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $15.53 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What is the average pay for answering service operators?

The average pay for answering service operators typically ranges from $10 to $15 per hour, depending on experience, location, and the employer. Some positions may offer additional benefits or shift differentials for night or weekend work.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,280 per year, or $14.6 per hour.

Communications Operator

Froedtert South, Inc.

Kenosha, WI

$16.25 - $24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Froedtert South rating

6.9

Company rating: 6.9 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

458th of 887 rated healthcare providers

Job description

  • Communications Operator Responsibilities
    • The Communications Operator creates an exceptional impression of Froedtert South in all interactions. Responsibilities included in the position are internal and external telephone call processing, paging, physician answering service call processing, monitoring alarms, performing emergency code calls procedures and performing mail room functions and clerical duties as assigned.
  • MINIMUM EDUCATION REQUIRED
    • High School or Equivalent (GED)
  • MINIMUM EXPERIENCE REQUIRED
    • 3 months – 1 year
  • LICENSES / CERTIFICATIONS REQUIRED
    • N/A
  • KNOWLEDGE, SKILLS & ABILITIES REQUIRED
    • Experience in multiline telephone system.
    • Verbal communication demonstrating exceptional customer service.
    • Computer experience in Microsoft Word products and other programs.
    • Ability to read, write, hear, comprehend and speak the English language.
    • Ability to perform fine finger movements to dial telephone numbers and write messages.
    • Knowledge of medical terminology preferred.
  • PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
    • Provides Telecommunication functions for the entire organization including receiving and placing phone calls per protocol.
    • Receives all answering service phone inquiries and documents messages per protocols.
    • Facilitates inter/intra organization-wide communication.
    • Maintains the physician and staff call coverage for various departments.
    • Ensures the timely and accurate transmission of messages, pages, codes and alarms.
    • Functions as a customer relation representative for the public, physicians, patients, and staff.

      Salary Range: $16.25 to $24.50/hr (based on experience)

      Evening and night shift differential available

      Benefits:

      • Medical, dental and vision benefits available
      • 403(b) company match available
      • Tuition reimbursement
      • Employee discount program
      • Competitive PTO

What Froedtert South employees say

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