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Answering Service Operator Jobs in Oregon (NOW HIRING)

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Answering Service Operator information

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$12

$15

$17

How much do answering service operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for answering service operator in Oregon is $15.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $16.25 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What is the average pay for answering service operators?

Answering service operators typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on experience, location, and whether the role involves night or weekend shifts, which may offer higher compensation.
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,718 per year, or $15.2 per hour.

Direct Support Professional: CEN Parents Only

Almost Family, LLC

Redmond, OR

$27/hr

Full-time

PTO

Re-posted 15 days ago

Job description

Has your child been selected for the Children’s Extraordinary Needs (CEN) program? Are you looking for an agency to work with as a paid Direct Support Professional (DSP)? We would love to have you on board!

About Us: We're a locally owned & operated business and our administrative team has over 30+ years of combined experience making us leaders in care, communication, and compassion for our community.

Why is This Job Ad Specifically for CEN Parents?: Almost Family recognizes that the CEN program offers a unique opportunity to parents of children with high medical or behavior needs. We understand the hard work and dedication required to be a CEN parent, and want to offer them top tier employment!

Compensation & Benefits:

  • Pay $27/hr
  • $500 Sign-On Bonus
  • Referral Bonus
  • Paid Time Off (PTO) 
  • 24/7 On Call Assistance. No Answering Service!
  • Flexible Schedules
  • Roth IRA Retirement Plan
  • We handle all eXPRS Billing

Responsibilities:

  • Provide help with activities of daily living (ADLs) including but not limited to: physical and emotional support, integrated healthcare recommendations and support, behavioral interventions, and communication support
  • Provide transportation for appointments and daily activities
  • Develop and maintain client relationships and foster positive self-esteem
  • Provide assistance with general housekeeping and home management

Requirements:

  • Must be 18+ years of age
  • Must be a biological parent, adoptive parent, step-parent, or legal guardian of a child selected for the CEN program
  • Your child must be between 5-17 years of age
  • Able to pass a background check
  • Have a valid driver's license, valid auto insurance and reliable transportation
  • Ability to obtain CPR/First Aid certification (resources available during hiring)

Work Locations: BEND, MADRAS, REDMOND, SISTERS, PRINEVILLE, SUNRIVER, LA PINE (depending on your preference)

EEOC Statement
Almost Family - Central Oregon is an Equal Employment Opportunity employer and provides equal employment opportunity to all qualified individuals regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, genetic or disability status.