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Pbx Operator Jobs in Oregon (NOW HIRING)

Salem Clinic PC

Patient Service Detail Specialist

Salem, OR · On-site

$20.79 - $27.47/hr

Assists with interpreter requests and coverage for PBX operator. * Required Knowledge, Skills, Abilities: * Experience working in a medical office. * Ability to communicate clearly, professionally ...

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Pbx Operator information

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$11

$21

$29

How much do pbx operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for pbx operator in Oregon is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.12 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

How do you become a Pbx operator?

To become a PBX operator, individuals typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx operator a stressful job?

Being a PBX operator can be moderately stressful due to the need to handle multiple calls efficiently and maintain clear communication. The job often requires attention to detail, good customer service skills, and the ability to work in a fast-paced environment, but it generally involves routine tasks with predictable schedules. Stress levels vary depending on the work environment and call volume.
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Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Oregon as of August 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,976 per year, or $21.1 per hour.

Patient Service Detail Specialist

Salem Clinic PC

Salem, OR • On-site

$20.79 - $27.47/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Full time opening at:

Salem Clinic Main | 2020 Capitol St Ne, Salem OR 97301

Benefits offered for full-time and part-time (budgeted 22.5-40 hrs/wk):

  • 401(k) retirement plan- 10% employer contribution 
  • 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees. 
  • Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic’s medical plan.
  • Health Reimbursement Account 
  • Life & Long-term Disability Insurance
  • Paid time off & Holiday pay
  • Flexible Spending Account
  • Athletic & Weight Management Club Credits
  • Bilingual pay differential program (3% wage increase if qualified)

Job Summary/Position Objective:  Maintains provider calendars and scheduling templates for the primary care, specialty, and ancillary departments for all Clinic sites. Schedules surgeries for OB/GYN providers. Maintain patient service staff calendars, staffing reports and leave requests. Assists with interpreter requests and coverage for PBX operator.

  • Required Knowledge, Skills, Abilities:  
  • Experience working in a medical office.
  • Ability to communicate clearly, professionally, and courteously.  Ability to read, understand, and follow oral and written instruction.
  • Ability to work in a fast paced environment, while keeping close attention to accuracy.
  • Ability to analyze complex problems, problem solve, and collaborate with others.
  • Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff.  Must be able to pass the required spelling and typing test.
  • Must be detail-oriented.  Able to organize and prioritize work, be able to multitask.
  • Ability to work independently and as a team participant.

Preferred Qualifications:  

  • Two years of work experience in a medical office setting.
  • Previous experience with templates and overseeing schedules.
  • Knowledge of medical terminology desirable.
  • Previous experience with computers, word processing and excel.

Essential Functions:  

  • Load basic templates in the scheduling system. Adjust for call, CME, vacations, and illness when necessary and reschedule patients accordingly.
  • Maintain template change file and calendar.
  • Maintain surgery block schedule.
  • Take provider ill call and modify schedules as necessary.
  • Work closely with providers, nursing, and patient service staff to oversee templates and scheduling protocols.
  • Prepare daily sheets for all providers and staff.
  • Maintain provider scheduling guides for schedulers.
  • Take patient service staff ill call and modify coverage schedules.
  • Maintain monthly staffing calendars.
  • Answer telephones promptly and cordially, following the department scripting and protocol.
  • Take messages and relay information to the nursing staff or physician, or make appointments as indicated by the circumstances and medical office policy.
  • Schedule patient surgeries per protocol.
  • Enter information per protocol into an electronic health record.
  • Assist with coverage for PBX operator and interpreter scheduler.

Other Duties:  

  • Perform other duties, including scheduling and message taking for patients or assist with special projects as requested.
  • Serve as a mentor to new staff and students as assigned.
  • Make policy or procedure recommendations to the PSS Supervisor. 


Our mission at Salem Clinic is to improve the health of those we serve in a spirit of compassion and respect. 


Monday - Friday, 8:00a-5:00p
40 hrs/week

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