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$192

How much do ambulatory service representative jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for ambulatory service representative in the United States is $50.95, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Ambulatory Service Representative, and why are they important?

To thrive as an Ambulatory Service Representative, you need strong organizational skills, attention to detail, and experience with patient scheduling and registration, often supported by a high school diploma or equivalent. Familiarity with electronic medical records (EMR) systems, insurance verification tools, and standard office software is typically required. Outstanding interpersonal skills, professionalism, and the ability to multitask in a fast-paced environment help individuals excel in this role. These skills and qualities are vital to ensure efficient clinic operations, accurate patient information handling, and a positive patient experience.

What is the difference between Ambulatory Service Representative vs Medical Office Assistant?

AspectAmbulatory Service RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certification in medical billing or codingHigh school diploma; certification in medical assisting often preferred
Work EnvironmentOutpatient clinics, physician offices, ambulatory care settingsMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient scheduling, insurance verification, front desk dutiesPatient intake, appointment scheduling, basic clinical tasks

Both roles involve patient interaction and administrative tasks in outpatient settings. The Ambulatory Service Representative primarily focuses on scheduling and insurance, while the Medical Office Assistant may perform additional clinical support. Understanding these differences helps in choosing the right career path in healthcare administration.

What are Ambulatory Service Representatives?

Ambulatory Service Representatives are healthcare professionals who work in outpatient clinics or medical offices, providing administrative and front-desk support to ensure smooth patient flow. Their responsibilities typically include greeting patients, scheduling appointments, verifying insurance information, and handling patient records. They serve as a key point of contact between patients and medical staff, helping to answer questions, resolve issues, and maintain a welcoming environment. Strong communication, organization, and customer service skills are essential for this role.

What are some common challenges faced by Ambulatory Service Representatives, and how can they be managed effectively?

Ambulatory Service Representatives often encounter challenges such as managing a high volume of patient interactions, handling sensitive information with confidentiality, and adapting to changes in scheduling or clinic workflows. Effective time management, strong communication skills, and familiarity with electronic health record systems are essential for managing these demands. Building positive relationships with both patients and clinical staff can also help create a supportive work environment and streamline daily operations.
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Ambulatory Service Representative jobs near you
Infographic showing various Ambulatory Service Representative job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 81% Full Time, 14% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $105,966 per year, or $50.9 per hour.

Ambulatory Service Representative - Behavioral Health

CHRISTUS Health

San Antonio, TX

Full-time

Posted 7 days ago

CHRISTUS Health rating

6.7

Company rating: 6.7 out of 10

Based on 526 frontline employees who took The Breakroom Quiz

532nd of 890 rated healthcare providers

Job description

Description

Summary:

Join our Ambulatory Access Center team as a key connection point in delivering exceptional patient care. In this high-volume, phone-based role, the Ambulatory Access Center Representative serves as the primary voice patients and families rely on—handling inbound and outbound calls to schedule appointments, coordinate care, and guide patients across pediatric primary, specialty, and surgical services. You’ll play a critical role in ensuring timely access to care while providing compassionate, professional customer service and maintaining accurate registration and financial information. Candidates who thrive in a fast-paced call center environment and bring prior experience in healthcare access, scheduling, or customer service will be especially successful. If you’re passionate about helping others and making every patient interaction meaningful, we invite you to apply.

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities:

  • Receives and directs phone calls from patients and physician offices
  • Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
  • Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician’s clinical staff, as well as equipment and facilities
  • Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
  • Schedules urgent care appointments as needed and directed by physician
  • Greets patients for scheduled and/or urgent care appointments and procedures
  • Confirms and verifies patient demographic and insurance information
  • Collect co-payments from patients upon arrival when applicable
  • Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
  • Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed
  • Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
  • Verifies eligibility for procedures or tests from various health care institutions
  • Reviews and audits billing discrepancy reports and researches errors for resolution
  • Maintains accurate and timely records, logs, charges, files, and other related information as required
  • Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff
  • Prepares special reports or spreadsheets for physicians as requested
  • Complies with established departmental policies, procedures and objectives
  • Complies with all health and safety regulations and requirements
  • Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors
  • Performs other duties as required.

Requirements:

  • High School Diploma or GED required
  • Proficient in software and computer systems
  • Knowledgeable of business office terminology / procedures
  • Ability to multi task and work under stressful situation
  • Effective written and verbal communication skills
  • 1+ year of customer service experience required
  • Experience with medical office terminology preferred

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time


What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

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