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$192

How much do ambulatory service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for ambulatory service representative in the United States is $50.95, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $25.72 per hour, depending on experience, location, and employer.

What is an ambulatory service representative?

Ambulatory Service Representatives are healthcare professionals who work in outpatient clinics or medical offices, providing administrative and front-desk support to ensure smooth patient flow. Their responsibilities typically include greeting patients, scheduling appointments, verifying insurance information, and handling patient records. They serve as a key point of contact between patients and medical staff, helping to answer questions, resolve issues, and maintain a welcoming environment. Strong communication, organization, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as an ambulatory service representative?

To thrive as an Ambulatory Service Representative, you need strong organizational skills, attention to detail, and experience with patient scheduling and registration, often supported by a high school diploma or equivalent. Familiarity with electronic medical records (EMR) systems, insurance verification tools, and standard office software is typically required. Outstanding interpersonal skills, professionalism, and the ability to multitask in a fast-paced environment help individuals excel in this role. These skills and qualities are vital to ensure efficient clinic operations, accurate patient information handling, and a positive patient experience.

What are some common challenges faced by ambulatory service representatives, and how can they be managed effectively?

Ambulatory Service Representatives often encounter challenges such as managing a high volume of patient interactions, handling sensitive information with confidentiality, and adapting to changes in scheduling or clinic workflows. Effective time management, strong communication skills, and familiarity with electronic health record systems are essential for managing these demands. Building positive relationships with both patients and clinical staff can also help create a supportive work environment and streamline daily operations.

What is the difference between Ambulatory Service Representative vs Medical Office Assistant?

AspectAmbulatory Service RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certification in medical billing or codingHigh school diploma; certification in medical assisting often preferred
Work EnvironmentOutpatient clinics, physician offices, ambulatory care settingsMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient scheduling, insurance verification, front desk dutiesPatient intake, appointment scheduling, basic clinical tasks

Both roles involve patient interaction and administrative tasks in outpatient settings. The Ambulatory Service Representative primarily focuses on scheduling and insurance, while the Medical Office Assistant may perform additional clinical support. Understanding these differences helps in choosing the right career path in healthcare administration.

How do I become an ambulatory service representative?

To become an ambulatory service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is beneficial, and some employers may require familiarity with medical terminology or basic computer skills. Certification is not usually mandatory but can enhance job prospects.
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Ambulatory Service Representative jobs near you
Infographic showing various Ambulatory Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $105,966 per year, or $50.9 per hour.

Ambulatory Service Representative

Children's Health

Dallas, TX • On-site

Full-time

Medical

Posted 3 days ago

New

Children's Health rating

7.6

Company rating: 7.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

190th of 889 rated healthcare providers

Job description

Job Title & Specialty Area: Ambulatory Service Representative

Department: Neuropsychology Service

Location: Dallas, TX

Shift: Monday-Friday 8 AM-4:30 PM

Job Type: On-Site


Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
Conduct the scheduling, registering and financial process initiation for out-patient appointments within the ambulatory clinics. This position is accountable for delivering excellent customer service, obtaining accurate information for the beginning process of the financial system, and accurately scheduling patients with the most appropriate service and provider. Results expected are patient and provider satisfaction, in addition to complete, accurate data for appropriate financial outcomes.

Responsibilities:
* Receive appointment requests
* Identify existing Medical Record Number (MRN) or create new MRN
* Obtain correct demographic information as related to insurance information, etc.
* Determine in/out of network, uninsured, under-insured, need for financial counseling
* Offer financial screening to patient / payer
* Triage / prioritize initial patient diagnosis referral using standard operating procedures
* Complete and manage work queues in Epic
* Review hospital services and Hospital Account Record (HAR) accuracy
* Register donors and research participants
* Monthly review of Daily Account Record (DAR) for Medicaid mismatches, research and obtain valid insurance authorization or refer to financial counseling
* Obtain authorizations for admissions, liaise with access center
* Facilitate diagnostic and ancillary scheduling
* Review existing pre-visit orders, link when necessary
* Check patients in / out
* Make follow up appointments
* Prepare and distribute new patient reminder letters
* Organize and prepare patient packets, schedules, etc. for upcoming day's activities
* Apply (drop) charges in system to support clinic financial statistics
* Complete daily provider utilization grid
* Warm call reminders regarding upcoming appointment(s)
* Collect co-pay amounts from patient guardians
* Order supplies for clinic or department
* Link and/or release patient orders (lab, therapy, etc.) in system
* Complete and process consent forms
* Provide phone management support for ambulatory clinic or department
* Understand and perform to iCARE standards for customer service
* Complete referral authorization during call, if possible. If not, create referral shell for PCP to verify the insurance referral
* Schedule multidisciplinary visits
* Template management
* Train other employees
* Committee involvement


WORK EXPERIENCE
* At least 1 year customer service or outpatient-related scheduling experience Required
EDUCATION
* High School Equivalent (GED) Essential

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits - How We'll Care for You:

Employee portion of medical plan premiums are covered after 3 years.

4%-10% employee savings plan match based on tenure

Paid Parental Leave (up to 12 weeks)

Caregiver Leave

Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.

Employment Type: FULL_TIME

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