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Diversicare

Assistant Director of Nursing

Knoxville, TN

$72K - $96K/yr

... services, invites you to take the next step in your nursing career as our Assistant Director of ... Lead by example, inspire your team, and make a lasting impact on patient outcomes. * Career Growth:

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How much do assistant director of patient services jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for assistant director of patient services in the United States is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an assistant director of patient services, and why are they important?

To thrive as an Assistant Director Of Patient Services, you need strong leadership abilities, a background in healthcare administration or nursing, and relevant experience in patient care management. Familiarity with healthcare compliance regulations, electronic health record (EHR) systems, and quality improvement methodologies is typically required. Excellent communication, problem-solving, and organizational skills help you effectively coordinate teams and address patient concerns. These competencies are critical for ensuring high standards of patient care, operational efficiency, and regulatory compliance in healthcare settings.

How does an assistant director of patient services typically collaborate with clinical and administrative teams to improve patient care?

An Assistant Director of Patient Services plays a key role in bridging communication between clinical staff, such as nurses and physicians, and administrative teams. They often facilitate regular meetings to address patient care issues, streamline workflow processes, and implement quality improvement initiatives. By fostering interdisciplinary collaboration, they help ensure that patient needs are met efficiently and that any concerns are quickly addressed. Effective communication and teamwork are essential for success in this role, as is the ability to coordinate efforts across multiple departments.

What are the responsibilities of an assistant director of patient services?

An Assistant Director Of Patient Services is responsible for overseeing the daily operations of patient care within a healthcare facility. Their duties typically include managing staff, ensuring compliance with healthcare regulations, developing and implementing patient service policies, and working to improve the overall patient experience. They also collaborate with other healthcare professionals to coordinate care and address patient concerns, aiming to enhance the quality and efficiency of services provided.

What is the difference between Assistant Director Of Patient Services vs Patient Services Coordinator?

AspectAssistant Director Of Patient ServicesPatient Services Coordinator
CredentialsTypically requires a bachelor's degree in healthcare administration or related field; relevant certifications are commonUsually requires a high school diploma or associate degree; healthcare-related certifications are a plus
Work EnvironmentHealthcare facilities, hospitals, clinics, administrative officesPatient reception areas, clinics, outpatient departments
ResponsibilitiesOversees patient services operations, manages staff, ensures compliance, improves patient experienceCoordinates patient appointments, assists patients, handles inquiries, supports daily operations

The Assistant Director Of Patient Services typically holds more advanced credentials and manages broader operational responsibilities compared to the Patient Services Coordinator, who focuses on direct patient interaction and support tasks. Both roles are essential in healthcare settings but differ in scope and level of responsibility.

What does an assistant director of patient services do?

An assistant director of patient services oversees patient care operations, manages staff, ensures compliance with healthcare regulations, and improves patient satisfaction. They often coordinate between departments, handle administrative tasks, and support the director in implementing policies and quality standards.
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Assistant Director Of Patient Services jobs near you
Infographic showing various Assistant Director Of Patient Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,686 per year, or $22 per hour.

Director of Patient Services

CenterWell Primary Care

Cicero, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

CenterWell rating

9.0

Company rating: 9.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Become a part of our caring community
$10,000 Sign on Bonus!
As a Director of Patient Services at CenterWell Home Health, reporting to the Branch Director, you will lead and support a team of dedicated clinicians who deliver compassionate, highquality care in the home setting. By guiding clinical practice, coordinating patient services, and ensuring excellence in every step of the care journey, you'll empower patients to achieve their highest level of independence while helping your team thrive in their roles.

Work Schedule: Full-time/40 Hours

Position Type: Hybrid

Branch Location: Liverpool, NY

As a Director of Patient Services, you will:

  • Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance, working onsite in-office.
  • Review referrals, determine admission appropriateness, assign clinicians, and ensure Plans of Care meet patient needs and agency standards.
  • Guide, support, and educate clinicians; help goalset, care planning, and clinical decisionmaking; and remain available during operating hours for clinical support.
  • Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards; monitor case management quality and outcomes.
  • Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff.
  • Conduct ongoing staff education based on documentation review, utilization review findings, and performance improvement data.
  • Coordinate communication among physicians, team members, and caregivers to support care coordination, discharge planning, and outcome achievement.
  • Participate in quality improvement, data tracking, budgeting activities, marketing initiatives, and community relationship development.
  • Provide direct patient care on a limited basis in exceptional or unplanned circumstances and act as Branch Director in their absence.
  • Perform additional tasks to support clinical operations and organizational goals.

Use your skills to make an impact
Required Experience/Skills:
  • Graduate of an accredited School of Nursing.
  • BSN required (NY state requirement)
  • Current state license as a Registered Nurse.
  • Proof of current CPR.
  • Valid driver's license, auto insurance and reliable transportation.
  • Two years as a Registered Nurse with at least one-year of management experience in a home health environment.
  • Certified Home health Agency experience is required (NY state requirement) or four years' CHHA experience and six credit hours toward BSN.
  • Management and people leadership experience, preferred.
  • OASIS experience, required. OASIS certification (HCS-O, COQS, and/or COS-C), preferred.
  • Homecare Homebase (HCHB) experience, preferred.
  • CMS PDGM billing knowledge and/or experience, preferred.
Additional Information
  • Normal Hours of Operation: M-F / 8a-5p (ET)
  • On-Call Expectation: As needed
  • Branch Size: 900 Census (4.5 STAR rating)
  • Annual Bonus Eligible: Yes, eligible for the annual incentive bonus which has pay-outs both quarterly and annually.
TB Statement:

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Driving Statement:

This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$77,200 - $106,200 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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