Resident Services Coordinator

Non-Exempt

Compensation: $26.39 - $38.25/hour, depending on experience.

Who We Are:

Established in 1980 with a vision to create urban housing opportunities, Bellwether Housing has been a trailblazer in transforming lives. By breaking down housing barriers, we've empowered individuals and families, especially those from marginalized communities. As we continue to make a lasting impact, we're embarking on an ambitious mission to build and acquire 2,500 homes by 2025. This is your opportunity to be part of our dynamic team and help shape the future of affordable housing!

Position Overview:

The Resident Services Coordinator supports Bellwether residents by offering available resources and referrals to community members while helping build and maintain a sense of community. This Role will support Residents of The Rise on Madison Apartments, a new multi-family community in Seattle’s First Hill neighborhood. The Rise is currently managed by Avenue 5, but this position reports to Bellwether’s Director of Resident Services.

Work Schedule: Hybrid – 4 days onsite, M-F 9:00am – 5:00pm. The final schedule is to be determined by the supervisor.

Your Impact:

• Liaison between Bellwether residents and external community service agency resources. Maintain and facilitate relationships with service agencies.
• Engage in effective networking and collaboration to utilize available community support and resources, including initiation of new partnerships. Attend staff and community meetings. Update and share new resources with Bellwether staff and residents as needed.
• Inform residents about community resources and services, arrange for monthly presentations, and attend meetings as necessary.
• Conduct ongoing outreach to all residents. Provide resources and referrals to residents as needed.
• Maintain confidentiality and privacy of residents and compliance with regulatory requirements. Archive all required forms and case notes securely.
• Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as required by residents.
• Participate in activities related to understanding institutional and structural racism and building cultural competence.
• Collaborate with the Site Manager and other site staff to resolve resident issues.
• Follow Bellwether principles, policies, and procedures; embody Bellwether values.
• Occasionally travel to other locations to train and collaborate with other Bellwether Resident Services staff.
• Complete all reports in an accurate and timely manner.
• Complete all required training each year.

Who You Are:

• Direct experience providing services to low-income households, seniors, and/or adults with disabilities, preferably including the provision of information and referral services preferably in a housing setting.
• Demonstrated ability to work with diverse populations, including multi-cultural, age, and disabilities.
• Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP.
• Knowledge of mental health issues and familiarity with mental health system.
• Excellent oral and written communication skills.
• Proficiency in MS Office suite, i.e., Word, Excel, PowerPoint, Outlook.
• Ability to work courteously and effectively with community groups, staff from partnering agencies, and volunteers.
• Experience in de-escalation, and conflict resolution.
• Ability to maintain regular, reliable attendance records.
• Must be on-site up to 32 hours per week.
• Occasional weekend and evening shifts.
• Familiarity and experience with social services resources for low-income families in the Seattle area.
• Bachelor’s degree in social work, human services, or related field; four years of equivalent professional experience may be substituted for a degree.

What We Offer: Bellwether Housing is your platform for growth, empowerment, and purpose. When you join our team, you will receive:

• Competitive compensation accompanied by a generous benefits package.
• Medical, dental, and vision insurance.
• A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future
• Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year.
• An ORCA Transit Pass to navigate the city with ease.
• Up to 27 paid days off in your first year and 8 paid office closure days.
• The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.

At Bellwether Housing, you will elevate your career in a role that's as rewarding as it is impactful, where you’ll be part of a movement that is helping shape the future of affordable housing in Seattle and where diversity, equity, and inclusion are the pillars of our success.

Note: This role requires successful completion of a background check in accordance with Seattle’s Fair Chance Employment Ordinance.

Bellwether Housing is an equal-opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants [and employees] by providing reasonable accommodations to people with disabilities.

To request Reasonable Accommodation for the application or interview process please contact recruiting@bellwetherhousing.org. Bellwether Housing is dedicated to building a diverse, equitable, and inclusive workplace. We value having employees whose skills, experiences, and backgrounds reflect the populations we serve. We are committed to being an anti-racist organization while acknowledging we have a long way to go. You can learn more about our DEI work on our website.