Regional Director

PERFORMANCE PROFILE SOURCE: Management Professional

DEPARTMENT: Administration/Operations

REPORTS TO: Vice President of Operations

FLSA STATUS: Exempt

Location: San Jose

Summary of Essential Job Functions

The Director of Program Services plans, manages and administers school year and summer enrichment day camps, serving as a brand ambassador to the broader community in a strategic effort to expand both school year and summer services. This position oversees program and service delivery, co-develops enrichment curricula, training of staff, community relations, membership administration, program budget and revenue.

ESSENTIAL JOB DUTIES

Leadership

• Provides leadership and direction to Clubhouse directors in the management of their designated sites. Attends and participates in Steering Committee meetings and keeps clubhouses advised of issues.
• Ensures an environment that facilitates achievement of Youth Development Outcomes, with overall responsibility for developing a unique culture.
• Ensures key senior staff are informed of trends and changes.

Strategic Planning

• Contributes to strategic planning and directly leads implementation with clarity of goals, roles/responsibilities, and processes in ensuring effective, accountable working relationships to achieve results.
• Encourages and supports effective board roles and functions, acting as liaison to Site Councils and keeping them advised of activities and needs of the sites. Ensures accountability to the governing Board of Directors.

Resource Development

• Accountable for a summer revenue target of $1,000,000 which include a combination of program services fees, contracts, grants and donations.
• Responsible for the development and management of current and prospective summer partners, securing funding from donors and assures donor retention and upgrade strategies are successfully executed.
• Manages financial resources, participating in the development of clubhouse school year and summer budgets.
• Controls expenditures against budget, making recommendations for expenditures to purchase supplies and equipment.

Resource Management

• Ensures administrative and operational systems are in place, overseeing the maintenance and operation of the physical properties and equipment of the Club, including use of facilities by outside groups; works with all Clubhouse directors to achieve organizational goals.
• Monitors progress in achieving results and takes action accordingly.
• Recruits, selects, manages and provides career development opportunities for Clubhouse staff and volunteers. Conducts and attends regular staff meetings.
• Ensures quality improvement of programs by conducting program evaluations and annual written analysis of member needs and interests.
• Prepares and delivers written and oral reports, recommendations and presentations to key staff regarding operational processes, trends, and program quality.
• Compiles monthly statistical reports reflecting all activities, attendance and participation.

Partnership Development

• Develops and maintains positive, collaborative working partnerships with schools, institutions, civic groups and social agencies within the community. Represents the organization and interprets its objectives, standards and programs.

Marketing and Public Relations

• Develops and shares with Marketing staff positive Club and member anecdotal stories to increase awareness of BGCSV programs and impact.
• Coordinates with Marketing staff all publicity for programs and services within the Club to the community at large.

JOB COMPETENCIES (KNOWLEDGE, SKILLS, ABILITIES)

• Demonstrated ability in personnel supervision, performance management, facilities management, and the recruitment and retention of key personnel.
• Working knowledge of budget preparation, control and management.
• Thorough knowledge of youth development principles and practices.
• Ability to coach, train and mentor key personnel regarding scope of work.

Essential Skills and Abilities

Management Skills:

• Manages multiple priorities and work flow effectively
• Effectively recruit, train, and supervise others

Communication Skills:

• Ability to communicate clearly and concisely orally and in writing
• Presentation skills for diverse audiences ranging from youth, parents, staff & volunteers to community partners and investors in small and large groups
• Ability to move information in a timely manner

Leadership Skills:

• Ability to provide direction, guidance and support to others in order for them to perform their jobs effectively and to be responsible for making decisions
• Results driven, persistent
• Excellent judgment, decision-making proficiency
• Appropriately facilitative and directive

Relationship Building:

• Ability to effectively build positive relationships with staff, community, members, parents and other stakeholders.
• Ability to engage and mobilize community members in leadership roles to support the Clubs.

Time Management:

• Ability to utilize the available time to organize and complete work within given deadlines

Working Under Pressure:

• Ability to maintain a professional and positive demeanor, and complete assigned tasks under stressful situations.

MINIMUM QUALIFICATIONS

• Four-year college degree from an accredited college in the area of nonprofit business, management and or other related discipline
• Five years’ work experience in a Boys and Girls Club or similar organization planning and supervising activities based on the developmental needs of young people; experience at the Unit or Site Director level or equivalent experience highly desirable.

PHYSICAL REQUIREMENTS

• Occasional lifting: Exerting up to 10 pounds or a negligible amount of force
• Visual Acuity: Determining the accuracy, neatness, and thoroughness of the work assigned
• Limited travel is required.

WORKING CONDITIONS:

Boys & Girls Clubs are often stressful, busy, and noisy environments. Director of Program Services is expected to work in situations where many activities take place at the same time.

ADDITIONAL ACCOUNTABILITIES

• Supervisory responsibilities: Supervise site and unit directors.
• Perform other duties and projects as required by the Chief Operating Officer.

RELATIONSHIPS:

Internal: Maintains close, daily contact with administrative staff and Club professionals to interpret and explain organizational mission, program objectives and standards, discuss issues, and provide/receive information. Has contact with members as needed to discipline, advise and counsel.

External: Maintains contact with external community groups, schools, members' parents and

others to assist in resolving problems and to publicize the Club. Maintains contact with Site Councils.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.