Performance Development Manager (PDM) for Fixed Operations

Performance Development Manager (PDM) for Fixed Operations

The Performance Development Manager (PDM) for Fixed Operations, under the leadership of the Director of Training, is responsible for the development to improve the skills and expertise of their Service Advisor customer handling techniques. Performance goals include successful modeling GSFSGroup proven performance process skills, resulting in increases in service revenues across assignments.

ESSENTIAL FUNCTIONS

• Model and demonstrate GSFSGroup Sales and F&I Process in the retail environment.
• Determine account needs and articulate to both assigned District Sales Manager and GSFSGroup Training & Development department.
• Create the will to grow in both seasoned and inexperienced service advisors.
• Train to and help manage specific service Menus and MPI presentations.
• Develop strong relationships with the dealership personnel and our area and regional management.
• Assist the dealership accounts in establishing performance standards for their specific operation.
• Maintain an organized schedule and calendar by assignment.
• Learn, apply and maintain legal and ethical automotive compliance.
• Learn, recall and maintain product knowledge.
• Create a 90-day development plan and communicate to resources and stakeholders.
• Understand and communicate loyalty and retention impacts between Sales, F&I, and Fixed Ops.

QUALIFICATIONS

A bachelor's degree with 5-8 years of experience in the field or in a related area or possess an equivalent combination of education and experience. 5+ years of retail automotive fixed operations experience required, combination of fixed and variable preferred. Expect daily use of SalesForce, Excel, Outlook, PowerPoint, and Word, as well as general computer skills.

Sales or travel Industry experience preferred.

• Extensive knowledge of retail automobile dealership operation.
• Retail sales experience in the automotive industry.
• Solid organizational and communication skills.
• Experience with multiple Dealer Management Systems (DMS).

  The Performance Development Manager (PDM) for Fixed Operations, under the leadership of the Director of Training, is responsible for the development to improve the skills and expertise of their Service Advisor customer handling techniques. Performance goals include successful modeling GSFSGroup proven performance process skills, resulting in increases in service revenues across assignments.

  ESSENTIAL FUNCTIONS

  • Model and demonstrate GSFSGroup Sales and F&I Process in the retail environment.
  • Determine account needs and articulate to both assigned District Sales Manager and GSFSGroup Training & Development department.
  • Create the will to grow in both seasoned and inexperienced service advisors.
  • Train to and help manage specific service Menus and MPI presentations.
  • Develop strong relationships with the dealership personnel and our area and regional management.
  • Assist the dealership accounts in establishing performance standards for their specific operation.
  • Maintain an organized schedule and calendar by assignment.
  • Learn, apply and maintain legal and ethical automotive compliance.
  • Learn, recall and maintain product knowledge.
  • Create a 90-day development plan and communicate to resources and stakeholders.
  • Understand and communicate loyalty and retention impacts between Sales, F&I, and Fixed Ops.

  QUALIFICATIONS

  A bachelor's degree with 5-8 years of experience in the field or in a related area or possess an equivalent combination of education and experience. 5+ years of retail automotive fixed operations experience required, combination of fixed and variable preferred. Expect daily use of SalesForce, Excel, Outlook, PowerPoint, and Word, as well as general computer skills.

  Sales or travel Industry experience preferred.

  • Extensive knowledge of retail automobile dealership operation.
  • Retail sales experience in the automotive industry.
  • Solid organizational and communication skills.
  • Experience with multiple Dealer Management Systems (DMS).

Please apply at: https://careers.friedkin.com/careers-home/jobs/5360?lang=en-us