Consumer Lending Service Advisor/Call Center Representative (01)

Summary:

• Citizens Pay is a fintech business powered by a national bank. Recognized as a leader in product innovation, Citizens has created transformational point of sale financing programs for some of the largest retailers in the country. The team is rapidly expanding its merchant relationships across industry verticals and is looking for a strong people to enhance and respond to customers within the support center.
• The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk..

Major Job Duties and Responsibilities:

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
• Answer and manage incoming calls.
• Ability to memorize, recall, or research answers quickly.
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Ability to learn and follow all customer service procedures and policies.
• Strive to meet and go above personal and team targets, goals, and quotas.
• Aim for customer resolution.
• Record, organize and file customer interactions and profile/account changes.

Hours and Work Schedule

Hours per Week: 40 hours

Work Schedule: Mid Afternoon start time

Must work 1 weekend day