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Call Center Rep Jobs (NOW HIRING)

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

This Call Center Representative earns a competitive wage of $17-$18/hour. A variety of available work hours, training and new equipment. If this sounds like the right opportunity for you, apply today!

RALEIGH MEDICAL GROUP PA

Call Center Representative

Cary, NC

$15.75 - $19.75/hr

Call Center Representative - Dermatology Location: Onsite Department: Dermatology Shift: Monday - Friday | Day Shift Call Center Representative - Dermatology In-Office Help create a positive patient ...

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Call Center Rep information

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How much do call center rep jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for call center rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are Call Center Reps?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by Call Center Reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.
More about Call Center Rep jobs
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What states have the most Call Center Rep jobs? States with the most job openings for Call Center Rep jobs include:
Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Skowhegan Savings Bank

Skowhegan, ME • On-site

$19 - $21/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description

Skowhegan Savings Bank seeks an individual to join our Call Center team. This is a full-time position, that sits onsite in our Main Office in Skowhegan. Schedule is Monday-Friday 8am-5pm. 


Position Summary:

Call Center Representatives are responsible for promptly responding to all incoming customer communications while providing the highest level of service and identifying bank products and services that may be beneficial. Call Center Representatives help build and maintain solid customer relationships.


Duties and Responsibilities:


Greets customers and facilitates a welcoming and customer-focused interaction utilizing Integrity Customer Service principles.

Processes customer transactions and account maintenance efficiently and accurately in a fast-paced environment while adhering to internal controls and procedures.

Generates new business and expands relationships with current customers by cross-selling bank products and services.

Builds customer loyalty by developing relationships and offering exceptional customer service.

Responds to customer inquires and concerns by researching and identifying positive solutions or referring to appropriate staff or department for resolution.

Provide appropriate and timely follow-up to customer concerns, inquiries and requests.

Enroll customers and provide on-going support for all consumer electronic services.

Maintains and ensures adherence to safety and security issues, policies and procedures.

Attends and participates in training courses and workshops to advance products knowledge and customer service skills.

Assumes additional responsibilities as assigned.


Additional Duties and Responsibilities for Call Center Representative II:

Mentor less experienced Call Center Representatives and assist them as needed.

Monitor and handle daily department tasks, responsibilities, and reports.

Orders supplies.

Must fully meet Teller Standards for the Call Center Representative I position.


Requirements

Education and Experience:

Call Center Representative I:

  • High School Diploma or equivalent GED required 
  • One to three months related experience and/or training.

Call Center Representative II:

  • Minimum of one to two years of customer service experience required.
  • Demonstrated proficiency at Call Center Representative I skills and responsibilities.


Skills and Abilities:

  • Excellent customer service skills.
  • Previous customer service or call center skills helpful.
  • Outgoing, assertive, confident and enthusiastic personality.
  • Strong multi tasking and communication skills.
  • Excellent organizational skills and attention to detail.
  • Proficient computer skills.
  • Must be dependable, flexible, a team player, professional and calm under pressure.
  • Ability to work with little supervision.

Working Conditions:

  • General office environment
  • Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.

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