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Call Center Rep Jobs in Utah (NOW HIRING)

Amicis Global

Call Center Representative

South Jordan, UT · On-site

$20 - $24/hr

Title: Client Service Representative Location: South Jordan, UT Duration: 12 Months Preference for 1 of the following criteria: • College Degree • Previous contact center experience Position ...

Amicis Global

Call Center Representative

South Jordan, UT · On-site

$15.25 - $19/hr

South Jordan, UT Duration: 12+ Months Preference for 1 of the following criteria: • College Degree • Previous contact center experience Position Description Client Support Service Professionals ...

Renewal by Andersen

Call Center Agent

Salt Lake City, UT · On-site

$16/hr

Call Center Representatives are primarily responsible for screening inbound calls and scheduling appointments for window and door replacement consultations. Call Center Representatives manage both ...

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How much do call center rep jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for call center rep in Utah is $16.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What are Call Center Reps?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by Call Center Reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.
What cities in Utah are hiring for Call Center Rep jobs? Cities in Utah with the most Call Center Rep job openings:
Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Utah as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,918 per year, or $16.3 per hour.

Call Center Representative

Platinum Dental

American Fork, UT • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Job Type
Full-time, Part-time
Description
Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career!
Why You'll Love Working with Us:
  • Comprehensive Health Insurance: Medical, Dental, and Vision coverage (available for full-time employees, over 30 hours per week).
  • 401K Plan: Secure your financial future.
  • Paid Time Off: Achieve work-life balance with PTO.
  • Paid Holidays: Enjoy paid holidays throughout the year.
  • Monthly Performance Bonuses: Rewarding your dedication and success.

Compensation:
$15-$18 per hour
About the Role:
Schedule: Flexible schedule options including weekends.
Platinum Dental is seeking a Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help patients with concerns, and schedule their 6-month hygiene appointments.
Why Join Platinum Dental?
Platinum Dental is rapidly expanding, adding new locations and hiring new doctors, creating a need for many new team members. We believe in having a team that truly loves to serve their patients. Our patients are the driving force, and we strive for teamwork and clinical excellence to ensure an exceptional experience for them. If you thrive in a dynamic and evolving environment, and are driven by goals, we want you on our team.
At Platinum Dental, we believe in continuous learning, growth, and evolution. This role offers a great opportunity for those looking to stay long-term and grow within our company. We need dedicated individuals like you to create a strong patient experience.
Ready to Join Our Team?
If you're looking to make a meaningful impact and grow with a supportive team, join Platinum Dental as a Call Center Representative. Your path to a fulfilling and rewarding career starts here.
Apply Now!
Requirements
Key Responsibilities:
  • Appointment Scheduling: Contact and schedule appointments for our patients.
  • Customer Support: Answer incoming calls and assist patients with their concerns.
  • Efficient Navigation: Navigate through multiple computer programs simultaneously.

Skills and Qualifications:
  • Computer Proficiency: Strong foundation in computer navigation skills.
  • Communication Skills: Excellent verbal and written communication skills.
  • Ambition and Self-Motivation: Strong sense of ambition, self-motivation, and self-discipline.
  • Telephone Etiquette: Good telephone etiquette and exceptional customer service skills.
  • Organizational Skills: Exceptional organizational skills.
  • Bilingual: Spanish preferred but not required.

Salary Description
$15-$18 per hour

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