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Call Center Rep Jobs in Connecticut (NOW HIRING)

MMC Group LP

Be Seen First

Call Center Representative Needed ASAP!!!

East Hartford, CT · On-site

$19.94/hr

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center environment, we'd love to meet you! What You'll Do As a Customer Service Representative, you'll play an ...

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

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Call Center Rep information

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$10

$17

$23

How much do call center rep jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for call center rep in Connecticut is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What are Call Center Reps?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by Call Center Reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.
Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Connecticut as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,442 per year, or $17 per hour.
Call Center Representative

Call Center Representative

COMMUNITY RENEWAL TEAM INC

Hartford, CT

$16.94 - $21.56/hr

Full-time

Posted 4 days ago

Community Renewal Team rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

JOB DESCRIPTION

POSITION TITLE:   Call Center Representative

DEPARTMENT:    Energy

FLSA STATUS:       Non-exempt

PAY GRADE:          3

REPORTS TO:        Call Center Supervisor

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by providing responsibility for answering phones in response to customer inquiries, processing fuel authorizations, scheduling appointments.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

  • Answer phones and respond to customer requests in a timely manner.
  • Provide customers with service information.
  • Refer customers to appropriate program or departmental staff.
  • Place customer fuel orders into system.
  • Complete call logs and reports.
  • Setting appointments with customers for intake.
  • Assist with on-the-job training for new Call Center Representatives.
ADDITIONAL JOB FUNCTIONS
  • Make copies, fax and file documentation.
  • Create reports on Excel.
  • Performs all other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE

Education: Must have a high school diploma or GED.

Minimum Years of Experience: One to two (1-2) years office experience. 

Demonstrated Skills: Must be able to multitask, be well organized, have a pleasant telephone demeanor, be proficient on office equipment, Microsoft Word and Excel, and have data entry skills.  Must be able to type at least 45-50 wpm.  Must be flexible with hours of operation.

ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

MINIMUM TRAINING AND EXPERIENCE

Education: Must have a high school diploma or GED.

Minimum Years of Experience: One to two (1-2) years office experience. 

Demonstrated Skills: Must be able to multitask, be well organized, have a pleasant telephone demeanor, be proficient on office equipment, Microsoft Word and Excel, and have data entry skills.  Must be able to type at least 45-50 wpm.  Must be flexible with hours of operation.

ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

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